Inside Sales Account Representative - Companion Animal (Remote)
Merck, Lansing, MI, United States
Overview
Job Description Summary: Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model. This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company\'s Animal Health division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company\'s Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company\'s Animal Health division and our Distribution Partners. This role will cover the Central Time Zone. This position is remote. Essential Accountabilities
Demonstrates an ability to quickly connect and build rapport. Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce. Primary point of contact for assigned customers; connect with key personnel/decision makers to understand practice structure, business model, key influencers, customer needs and identifies business opportunities. Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services. Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to drive occupancy and sales growth. Work collaboratively across all species teams to foster knowledge of the entire Animal Health product portfolio. Share information with other team members within the region to foster growth and development within the team. Analyze sales results on a monthly basis and manage expenses within budget guidelines. Identify and select programs/services available within Animal Health’s resources to address customer needs and provide education and training opportunities to accounts. Work with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs. Develop current understanding of Animal Health products, industry trends and competitor landscape. Develop knowledge of omni-channel demand generation tools and how to leverage these tools to drive positive outcomes. Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. Responsible for developing and meeting learning and development objectives agreed upon with leadership. Scope and Context
This position is an individual contributor role. Competencies
Animal Health Commercial Competencies Leadership Behaviors Demonstrate Ethics & Integrity Drive Results Focus on Customers & Patients Make Rapid Disciplined Decisions Act with Courage & Candor Build Talent Foster Collaboration Professional Competencies Business & Financial Acumen Working Across Boundaries Strategic Thinking Productive Communication Problem Solving Project Management Core Commercial Functional Competencies Customer and Market Insights Product Knowledge & Portfolio Management Account Management Customer Engagement Market Access Regulatory & Compliance Knowledge Lifecycle Management Minimum Qualifications
Required Skills/Abilities Experience selling animal health products is preferred. Excellent interpersonal/communication and presentation skills Demonstrated motivation and focus on achieving measurable, tangible results. Commitment to collaboration as the normal mode of working and resolving problems. Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs. Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results. Effective application of selling techniques and approaches, managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources. Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs. Proficient computer skills including Word, Excel and PowerPoint and the ability to use an iPad. Ability to work independently and also as part of a team Ability to travel for sales meetings, trainings, and other business needs Preferred Skills/Abilities Background & Education
Bachelor\'s Degree preferred. Sales experience and/or experience within the Animal Health industry Knowledge of animal health biological and pharmaceutical products. Understanding or past experience working with distribution. Required Skills Cold Calling, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Customer Strategy, Market Analysis, Microsoft Office, Product Knowledge, Sales Pipeline Management, Sales Process, Sales Strategy Development, Veterinary Practice Preferred Skills Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) Disclosures
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. Equal Employment Opportunity
Employer statements, including non-discrimination policies and rights under EEOC, are provided here for transparency. See EEOC Know Your Rights and related resources for more information. U.S. Hybrid Work Model Details about hybrid work expectations and exceptions are included here. The salary range for this role is $65,100.00 - $102,500.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. Benefits We offer a comprehensive package of benefits. Available benefits include medical, dental, vision, retirement, paid holidays, vacation, and sick days. More information about benefits is available at the company careers site. Application You can apply for this role through the company site or via the Workday Jobs Hub if you are a current employee. The application deadline for this position is stated on this posting. Notes Travel: 10% Shift: 1st - Day Remote work: Yes Posting End Date: 03/19/2026
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Job Description Summary: Our Account Representatives interact with our customers virtually, understand their needs, and consult to offer the right solutions within our Canine and Feline product portfolios. We work collaboratively as a team and play a critical role in supporting our customer centric business model. This position is responsible for working with accounts in their respective territory to understand and identify veterinary clinic, shelter facility, and corporate account customer needs, by selling our Company\'s Animal Health division products, supporting pull-through activities relative to the customer strategy, and ensuring that our Company\'s Animal Health division is viewed as bringing value and technical innovations aligned to our strategic focus - The Science of Healthier Animals. In addition, the Account Representative demonstrates an understanding of the resources available across our Company\'s Animal Health division and our Distribution Partners. This role will cover the Central Time Zone. This position is remote. Essential Accountabilities
Demonstrates an ability to quickly connect and build rapport. Ability to thrive in a digital environment using MS Office, MS Teams, Outlook and Salesforce. Primary point of contact for assigned customers; connect with key personnel/decision makers to understand practice structure, business model, key influencers, customer needs and identifies business opportunities. Develop customer strategy - outlining strategy for interactions/relationship, solutions, partner involvement and potential offerings for customer resulting in sales opportunities and account sales growth of Animal Health products and services. Develop territory and specific account plans for all key customers. Partners with National Account Managers, Corporate Account Team, and Distribution Partners to drive occupancy and sales growth. Work collaboratively across all species teams to foster knowledge of the entire Animal Health product portfolio. Share information with other team members within the region to foster growth and development within the team. Analyze sales results on a monthly basis and manage expenses within budget guidelines. Identify and select programs/services available within Animal Health’s resources to address customer needs and provide education and training opportunities to accounts. Work with leadership and Professional Services to develop and deliver relevant offerings that address desired customer needs. Develop current understanding of Animal Health products, industry trends and competitor landscape. Develop knowledge of omni-channel demand generation tools and how to leverage these tools to drive positive outcomes. Articulates and communicates relevant customer, industry, product, and market trends appropriately through the organization. Responsible for developing and meeting learning and development objectives agreed upon with leadership. Scope and Context
This position is an individual contributor role. Competencies
Animal Health Commercial Competencies Leadership Behaviors Demonstrate Ethics & Integrity Drive Results Focus on Customers & Patients Make Rapid Disciplined Decisions Act with Courage & Candor Build Talent Foster Collaboration Professional Competencies Business & Financial Acumen Working Across Boundaries Strategic Thinking Productive Communication Problem Solving Project Management Core Commercial Functional Competencies Customer and Market Insights Product Knowledge & Portfolio Management Account Management Customer Engagement Market Access Regulatory & Compliance Knowledge Lifecycle Management Minimum Qualifications
Required Skills/Abilities Experience selling animal health products is preferred. Excellent interpersonal/communication and presentation skills Demonstrated motivation and focus on achieving measurable, tangible results. Commitment to collaboration as the normal mode of working and resolving problems. Demonstrated understanding of positions’ contribution to the business goals and willingness to adopt changes to current processes to meet customer needs. Demonstrated ability to independently understand customers’ evolving needs and expectations and combines with knowledge of customers’ organization and culture to drive results. Effective application of selling techniques and approaches, managing multiple customers/accounts at different stages of the sales process, articulating the value of Animal Health products using approved resources. Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within a territory, including some complex accounts, and to develop plans based on unique opportunities and customer needs. Proficient computer skills including Word, Excel and PowerPoint and the ability to use an iPad. Ability to work independently and also as part of a team Ability to travel for sales meetings, trainings, and other business needs Preferred Skills/Abilities Background & Education
Bachelor\'s Degree preferred. Sales experience and/or experience within the Animal Health industry Knowledge of animal health biological and pharmaceutical products. Understanding or past experience working with distribution. Required Skills Cold Calling, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Customer Strategy, Market Analysis, Microsoft Office, Product Knowledge, Sales Pipeline Management, Sales Process, Sales Strategy Development, Veterinary Practice Preferred Skills Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld) Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld) Disclosures
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. Equal Employment Opportunity
Employer statements, including non-discrimination policies and rights under EEOC, are provided here for transparency. See EEOC Know Your Rights and related resources for more information. U.S. Hybrid Work Model Details about hybrid work expectations and exceptions are included here. The salary range for this role is $65,100.00 - $102,500.00. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. Benefits We offer a comprehensive package of benefits. Available benefits include medical, dental, vision, retirement, paid holidays, vacation, and sick days. More information about benefits is available at the company careers site. Application You can apply for this role through the company site or via the Workday Jobs Hub if you are a current employee. The application deadline for this position is stated on this posting. Notes Travel: 10% Shift: 1st - Day Remote work: Yes Posting End Date: 03/19/2026
#J-18808-Ljbffr