Customer Service Representative Cedar Rapids, Iowa, United States
Hibu Inc., Cedar Rapids, IA, United States
Starting at $17.00/hour + Quarterly Performance Bonus (up to $4,000 annually!)
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online!
If you’re passionate about problem‑solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join
Hibu , a leading provider of
digital marketing solutions
for small and medium‑sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for
motivated, client‑focused individuals
ready to learn and grow.
We’ll set you up for success with
5 weeks of paid, best‑in‑class training
and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a
clear growth path , with advancement opportunities starting after just
6 months .
About the Role As a
Digital Product Support Specialist , you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client‑facing role. If you’ve worked in a fast‑paced environment where empathy, communication, and problem‑solving were key—this is your next career move.
What is Hibu? (Watch in 60 seconds):
https://vimeo.com/366996342
What You'll Do
Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post‑live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction
What You'll Bring
Minimum 1 year of customer service experience
(call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast‑paced environment
Positive attitude and adaptability to change
Detail‑oriented with excellent organizational skills
Why Hibu?
Career Growth:
Clear advancement path starting at 6 months
Inclusive Culture:
We celebrate diversity and value every voice
Training & Support:
Ongoing development and mentorship
Impact:
Help real businesses grow and succeed
Our Culture We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com
Ready to make a difference?
Apply today and start your journey with Hibu!
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address: applicationaccomodation@hibu.com. Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquiries or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability.
EEOC - Voluntary Self-Identification Survey This employer is required to notify all applicants of their rights pursuant to federal labor laws. For further information, please review this notice from the Department of Labor: EEO is the Law poster. You may have additional rights pursuant to recent amendments to federal labor laws. Please review these protections from the EEO is the Law Supplement.
This employer is subject to certain nondiscrimination and/or affirmative action recordkeeping and reporting requirements which require the employer to invite applicants to voluntarily self-identify their race/ethnicity and gender.
#J-18808-Ljbffr
Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!
Help small businesses succeed online!
If you’re passionate about problem‑solving, delivering exceptional client experiences, and making a real impact, this role is for you.
Join
Hibu , a leading provider of
digital marketing solutions
for small and medium‑sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for
motivated, client‑focused individuals
ready to learn and grow.
We’ll set you up for success with
5 weeks of paid, best‑in‑class training
and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a
clear growth path , with advancement opportunities starting after just
6 months .
About the Role As a
Digital Product Support Specialist , you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.
We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client‑facing role. If you’ve worked in a fast‑paced environment where empathy, communication, and problem‑solving were key—this is your next career move.
What is Hibu? (Watch in 60 seconds):
https://vimeo.com/366996342
What You'll Do
Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post‑live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction
What You'll Bring
Minimum 1 year of customer service experience
(call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast‑paced environment
Positive attitude and adaptability to change
Detail‑oriented with excellent organizational skills
Why Hibu?
Career Growth:
Clear advancement path starting at 6 months
Inclusive Culture:
We celebrate diversity and value every voice
Training & Support:
Ongoing development and mentorship
Impact:
Help real businesses grow and succeed
Our Culture We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com
Ready to make a difference?
Apply today and start your journey with Hibu!
NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address: applicationaccomodation@hibu.com. Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquiries or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability.
EEOC - Voluntary Self-Identification Survey This employer is required to notify all applicants of their rights pursuant to federal labor laws. For further information, please review this notice from the Department of Labor: EEO is the Law poster. You may have additional rights pursuant to recent amendments to federal labor laws. Please review these protections from the EEO is the Law Supplement.
This employer is subject to certain nondiscrimination and/or affirmative action recordkeeping and reporting requirements which require the employer to invite applicants to voluntarily self-identify their race/ethnicity and gender.
#J-18808-Ljbffr