Customer Service Representative
CGS Federal (Contact Government Services), Albuquerque, NM, United States
Employment Type: Full Time, Entry Level
Department: Customer Service
CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success
Reply to calls and emails from the public
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
Document your communications in our database
Qualifications
Fully fluent in English and/or Spanish (both written and verbal)
High School diploma or General Educational Development (GED) certificate
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have
Ability to follow policies, procedures, and regulations
Ability to navigate a content management system, other applications and related web sites
Strong written and verbal communication skills
Excellent customer service, dependability and time management skills
Keyboarding proficiency of at least 40 words per minute
Call Center (omnichannel) background a plus
Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact: Phone: +1 (888) 680-5916, Email: info@cgsfederal.com
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Department: Customer Service
CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success
Reply to calls and emails from the public
Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests
Document your communications in our database
Qualifications
Fully fluent in English and/or Spanish (both written and verbal)
High School diploma or General Educational Development (GED) certificate
Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Ideally, you will also have
Ability to follow policies, procedures, and regulations
Ability to navigate a content management system, other applications and related web sites
Strong written and verbal communication skills
Excellent customer service, dependability and time management skills
Keyboarding proficiency of at least 40 words per minute
Call Center (omnichannel) background a plus
Our Commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government‑contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self‑awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact: Phone: +1 (888) 680-5916, Email: info@cgsfederal.com
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
#J-18808-Ljbffr