Customer Service Representative
Lifetime Brands, Inc., Las Cruces, NM, United States
Position Summary
The Customer Service Representative is responsible for servicing a core group of customers and their related Sales contacts to achieve complete customer satisfaction while ensuring accurate and timely fulfillment of their orders.
Duties & Responsibilities
Confirm purchase orders for assigned customer base using parameters provided by management
Assess and resolve pricing and quantity issues on purchase orders
Work with team members and other departments on resolving issues with orders
Correspond with customers
Use reports and other tools to maintain and track orders
Review, evaluate and research claims from customers
Provide backup support to other team members, when necessary
Perform other duties as assigned
Experience & Qualifications
1 year of relative Customer Service Experience
Knowledge of supply chain, logistics and order to cash processes is a plus
Strong written and oral communication skills
Strong analytical skills
General knowledge office software programs, such as Word and Excel
About Lifetime Brands Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home.
We offer a comprehensive suite of benefits, which includes:
All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans
Flexible Spending Accounts for Health and Dependent Care
Short-Term Disability & Long-Term Disability
Company Paid Basic Life and Accidental Death & Dismemberment Insurance
Eligibility in the Company's 401K plan, after 90 days of employment
Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
10 Company Paid Holidays
Employee Product Discounts
Tuition Assistance
Employee Assistance Program
Volunteer Opportunities—4 hours of paid optional volunteer time (annually)
Seattle, WA based employees are provided with commute trip reduction incentives
Benefits are offered to employees who work 30 hours or more
In addition to the above, we offer voluntary benefits.
Lifetime Brands is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.
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Duties & Responsibilities
Confirm purchase orders for assigned customer base using parameters provided by management
Assess and resolve pricing and quantity issues on purchase orders
Work with team members and other departments on resolving issues with orders
Correspond with customers
Use reports and other tools to maintain and track orders
Review, evaluate and research claims from customers
Provide backup support to other team members, when necessary
Perform other duties as assigned
Experience & Qualifications
1 year of relative Customer Service Experience
Knowledge of supply chain, logistics and order to cash processes is a plus
Strong written and oral communication skills
Strong analytical skills
General knowledge office software programs, such as Word and Excel
About Lifetime Brands Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home.
We offer a comprehensive suite of benefits, which includes:
All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans
Flexible Spending Accounts for Health and Dependent Care
Short-Term Disability & Long-Term Disability
Company Paid Basic Life and Accidental Death & Dismemberment Insurance
Eligibility in the Company's 401K plan, after 90 days of employment
Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
10 Company Paid Holidays
Employee Product Discounts
Tuition Assistance
Employee Assistance Program
Volunteer Opportunities—4 hours of paid optional volunteer time (annually)
Seattle, WA based employees are provided with commute trip reduction incentives
Benefits are offered to employees who work 30 hours or more
In addition to the above, we offer voluntary benefits.
Lifetime Brands is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.
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