Customer Service Representative
Virginia Mason Franciscan Health, Seattle, WA, United States
Job Summary and Responsibilities
As a Customer Service Representative, you will be a central figure in our ambulatory clinic, ensuring every patient feels respected and comfortable through seamless coordination and attentive service. You will uphold Virginia Mason's commitment to exceptional patient experiences.
Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.
To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Job Requirements Required
High School diploma or GED
Six (6) months customer service or medical setting experience or Associate degree
Professional demeanor with a positive, upbeat attitude
Excellent organizational and interpersonal communications
Detail oriented with ability to multi-task
Capable to work independently with minimal supervision
Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Preferred
Knowledge of medical terminology
Where You'll Work Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
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Every day, you will expertly manage calls, schedule appointments, room patients, and coordinate daily schedules, while processing revenue, communicating test results, and warmly addressing patient concerns. Your work will continually leverage the Virginia Mason Production System to enhance efficiency and patient safety.
To be successful in this role, you will combine exceptional interpersonal skills, a proactive and organized approach, and a deep dedication to customer satisfaction. You will be passionate about positive patient experiences and thrive in our collaborative, innovative clinic environment.
Job Requirements Required
High School diploma or GED
Six (6) months customer service or medical setting experience or Associate degree
Professional demeanor with a positive, upbeat attitude
Excellent organizational and interpersonal communications
Detail oriented with ability to multi-task
Capable to work independently with minimal supervision
Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Preferred
Knowledge of medical terminology
Where You'll Work Virginia Mason Franciscan Health brings together two award winning health systems in Washington state - CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
#J-18808-Ljbffr