Hardware Asset Analyst
Insight Global, Greensboro, NC, United States
Requirements
3+ years of experience as a Business Analyst supporting hardware lifecycle management, IT operations, or infrastructure
Proven ability to gather and translate business needs into clear technical and functional requirements
Advanced spreadsheet skills e.g., pivot tables, vlookup formulas, etc.
Experience with hardware refresh cycles (HAM), software asset management (SAM), and lifecycle planning
Strong analytical, problem‑solving, verbal communication, and documentation skills
Ability to work effectively with cross‑functional organizations and client‑facing teams to improve process improvement
Nice to Have Skills & Experience
Background in IT technology operations or technology supply chain management
Financial acumen
Previous experience using an IT ticketing system; ServiceNow experience is a big plus
Higher Education experience
Job Description As part of the Enterprise Asset Management team, you will work within our operations team that provides full life cycle management of endpoint (laptop) hardware for faculty and staff. You will help build and maintain corporate policies for asset management, provisioning, deployment, reclaims of associate hardware, and end-of-life hardware disposal services for our institution, as well as providing operations support through request management within our ServiceNow ticketing system. You will also help identify process improvements within our focus area and guide changes to implementation. This position helps accurately capture and document project requirements and ensures that all stakeholders understand the project's scope and objectives. The ideal candidate has hands on experience with HAM, vendor management, and ITAM/Service management tools, and can effectively partner with IT, procurement, finance, and academic stakeholders in a complex campus environment.
Areas you will support
Leasing/purchasing hardware
Inventory management
Key Responsibilities
Facilitate laptop refreshes of faculty & staff to help expedite implementation of our leasing program
Perform hardware return outreach to faculty & staff, both from refresh and terminations
Maintain client asset assignment data within our IT services database
Create and maintain ServiceNow knowledge base documentation in alignment with operational standards to support hardware processes
Work to identify business process improvements within the endpoint focus area and guide changes to implementation
Gather, document, and manage business and functional requirements related to hardware lifecycle processes and tools
Evaluate current state lifecycle workflows and identify opportunities to improve efficiency, standardization, and user experience
Support hardware refresh programs for faculty, staff, students, and shared environments (e.g., labs, classrooms)
Assist with hardware asset management practices, including inventory tracking, lifecycle reporting, and compliance
Collaborate with vendors and internal teams on hardware standards, pricing models, and lifecycle strategy
Develop documentation such as business requirements documents (BRDs), process flows, lifecycle models, and gap analyses
Support testing, validation, and rollout of lifecycle related tools or process improvements
Provide ongoing analysis and recommendations to continuously improve lifecycle governance and sustainability
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3+ years of experience as a Business Analyst supporting hardware lifecycle management, IT operations, or infrastructure
Proven ability to gather and translate business needs into clear technical and functional requirements
Advanced spreadsheet skills e.g., pivot tables, vlookup formulas, etc.
Experience with hardware refresh cycles (HAM), software asset management (SAM), and lifecycle planning
Strong analytical, problem‑solving, verbal communication, and documentation skills
Ability to work effectively with cross‑functional organizations and client‑facing teams to improve process improvement
Nice to Have Skills & Experience
Background in IT technology operations or technology supply chain management
Financial acumen
Previous experience using an IT ticketing system; ServiceNow experience is a big plus
Higher Education experience
Job Description As part of the Enterprise Asset Management team, you will work within our operations team that provides full life cycle management of endpoint (laptop) hardware for faculty and staff. You will help build and maintain corporate policies for asset management, provisioning, deployment, reclaims of associate hardware, and end-of-life hardware disposal services for our institution, as well as providing operations support through request management within our ServiceNow ticketing system. You will also help identify process improvements within our focus area and guide changes to implementation. This position helps accurately capture and document project requirements and ensures that all stakeholders understand the project's scope and objectives. The ideal candidate has hands on experience with HAM, vendor management, and ITAM/Service management tools, and can effectively partner with IT, procurement, finance, and academic stakeholders in a complex campus environment.
Areas you will support
Leasing/purchasing hardware
Inventory management
Key Responsibilities
Facilitate laptop refreshes of faculty & staff to help expedite implementation of our leasing program
Perform hardware return outreach to faculty & staff, both from refresh and terminations
Maintain client asset assignment data within our IT services database
Create and maintain ServiceNow knowledge base documentation in alignment with operational standards to support hardware processes
Work to identify business process improvements within the endpoint focus area and guide changes to implementation
Gather, document, and manage business and functional requirements related to hardware lifecycle processes and tools
Evaluate current state lifecycle workflows and identify opportunities to improve efficiency, standardization, and user experience
Support hardware refresh programs for faculty, staff, students, and shared environments (e.g., labs, classrooms)
Assist with hardware asset management practices, including inventory tracking, lifecycle reporting, and compliance
Collaborate with vendors and internal teams on hardware standards, pricing models, and lifecycle strategy
Develop documentation such as business requirements documents (BRDs), process flows, lifecycle models, and gap analyses
Support testing, validation, and rollout of lifecycle related tools or process improvements
Provide ongoing analysis and recommendations to continuously improve lifecycle governance and sustainability
#J-18808-Ljbffr