Customer Service Representative - Medicare
TEKsystems, Roseburg, OR, United States
Customer Service Representative (Medicare Advantage)
Overview: We are seeking a customer-focused
Customer Service Representative
to support Medicare Advantage members by providing clear, accurate, and compassionate service. This role is ideal for individuals with call center experience who are comfortable working in a fast-paced, metrics-driven environment.
Onsite in Roseburg Oregon with
potential to work a Hybrid Schedule after 90 days .
Responsibilities
Provide professional and empathetic customer service to Medicare Advantage members via inbound calls
Assist with benefits, coverage, and claims-related questions
Interpret and explain policy provisions clearly and accurately
Research, investigate, and follow up on member issues to ensure timely resolution
Advocate for members while maintaining quality and productivity standards
Document interactions accurately using internal systems
Qualifications
Prior customer service, call center, or contact center experience
Strong computer skills and technical aptitude
Excellent phone etiquette and professional demeanor
Effective problem-solving and customer issue resolution skills
High level of empathy and patience
Healthcare or insurance experience preferred
Job Type & Location This is a Contract to Hire position based out of Roseburg, OR.
Pay and Benefits The pay range for this position is $19.00 – $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, or Sick Leave)
Workplace Type This is a fully onsite position in Roseburg, OR.
Application Deadline This position is anticipated to close on Mar 29, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Customer Service Representative
to support Medicare Advantage members by providing clear, accurate, and compassionate service. This role is ideal for individuals with call center experience who are comfortable working in a fast-paced, metrics-driven environment.
Onsite in Roseburg Oregon with
potential to work a Hybrid Schedule after 90 days .
Responsibilities
Provide professional and empathetic customer service to Medicare Advantage members via inbound calls
Assist with benefits, coverage, and claims-related questions
Interpret and explain policy provisions clearly and accurately
Research, investigate, and follow up on member issues to ensure timely resolution
Advocate for members while maintaining quality and productivity standards
Document interactions accurately using internal systems
Qualifications
Prior customer service, call center, or contact center experience
Strong computer skills and technical aptitude
Excellent phone etiquette and professional demeanor
Effective problem-solving and customer issue resolution skills
High level of empathy and patience
Healthcare or insurance experience preferred
Job Type & Location This is a Contract to Hire position based out of Roseburg, OR.
Pay and Benefits The pay range for this position is $19.00 – $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)Short- and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation, or Sick Leave)
Workplace Type This is a fully onsite position in Roseburg, OR.
Application Deadline This position is anticipated to close on Mar 29, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr