Account Manager
SupportFinity™, Denver, CO, United States
About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
Account Manager – Mid-Market Team As an Account Manager on Checkr’s Mid-Market team, you will own a book of commercial customer accounts and be directly responsible for retaining and growing revenue through renewals and expansion. You will manage the full commercial lifecycle for your accounts—from renewal execution to identifying and closing upsell opportunities—while partnering closely with Customer Success Managers to ensure a unified account team approach.
This is a high‑volume, high‑activity role. You will manage a significant number of accounts simultaneously, which means success depends on your ability to prioritize ruthlessly, maintain disciplined pipeline hygiene, and drive commercial outcomes through data and process rather than heroics on individual deals.
What You’ll Do
Own Revenue Retention & Growth. Carry a quota tied to gross revenue retention and net expansion for your book of business. Execute timely renewals at terms that reflect the value Checkr delivers, identify expansion opportunities within existing accounts, and close them. Understand the unit economics of your deals — pricing structure, volume trends, and product mix — and negotiate accordingly.
Drive a High‑Volume Pipeline. Maintain rigorous Salesforce hygiene, accurate forecasting, and timely deal progression. Manage dozens of active renewal and expansion opportunities at any given time with systematic pipeline management.
Partner with Customer Success. Work in a paired model with Customer Success Managers who own relationship health and value realization. Translate customer health and engagement into commercial outcomes. Act on expansion opportunities or risk signals and lean on the CSM’s relationship context during renewal negotiations.
Negotiate on Value, Not Price. Anchor commercial conversations in ROI and business value Checkr provides rather than defaulting to discounting. Build and present business cases that quantify value for customers and defend pricing that reflects it.
Surface Customer & Market Intelligence. Develop a frontline understanding of competitive dynamics, product gaps, and customer needs through commercial conversations. Synthesize and communicate this feedback to Product and leadership in a structured, actionable way.
What You Bring
3+ years of account management, customer success with a commercial component, or B2B SaaS sales experience managing renewals and/or expansion revenue.
Demonstrated ability to manage a high‑volume book of business; comfortable operating across many accounts simultaneously without losing track of details or deadlines.
Strong command of Salesforce (or equivalent CRM) for pipeline management and forecasting.
Experience negotiating commercial terms grounded in value and ROI rather than just matching competitor pricing.
Ability to partner effectively with cross‑functional teams (Customer Success, Support, Product) to drive commercial outcomes.
Clear, concise written and verbal communication skills. Build a business case, write a deal memo, and present to a customer executive.
An A‑player mindset with a strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Preferred but Not Required
Experience in HR technology, background screening, identity verification, or compliance‑adjacent industries.
Familiarity with consumption‑based or usage‑based pricing models.
Experience using Gong or similar conversation intelligence tools to inform deal strategy.
What You’ll Get
A fast‑paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Pay Transparency Disclosure We disclose salary ranges in all of our job postings. For this role (remote in Denver, CO) the salary range is $172,000 – $202,000 USD. Hybrid work is expected with three days a week in an office hub such as Denver, San Francisco, Nashville, or Santiago. Relocation stipend may be available for those willing to relocate to a hub.
Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company by hiring talented and qualified individuals with a diverse set of perspectives. We hire people of all backgrounds, including those whose histories are impacted by the justice system, in accordance with local, state, and federal laws and the San Francisco Fair Chance Ordinance.
Applicant Privacy Policy If you are a California resident or located in Alberta or British Columbia, our Applicant Privacy Policy applies to the collection and processing of your personal information when you apply for a role with us.
Legitimate Contact Guidelines
Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).
#J-18808-Ljbffr
Account Manager – Mid-Market Team As an Account Manager on Checkr’s Mid-Market team, you will own a book of commercial customer accounts and be directly responsible for retaining and growing revenue through renewals and expansion. You will manage the full commercial lifecycle for your accounts—from renewal execution to identifying and closing upsell opportunities—while partnering closely with Customer Success Managers to ensure a unified account team approach.
This is a high‑volume, high‑activity role. You will manage a significant number of accounts simultaneously, which means success depends on your ability to prioritize ruthlessly, maintain disciplined pipeline hygiene, and drive commercial outcomes through data and process rather than heroics on individual deals.
What You’ll Do
Own Revenue Retention & Growth. Carry a quota tied to gross revenue retention and net expansion for your book of business. Execute timely renewals at terms that reflect the value Checkr delivers, identify expansion opportunities within existing accounts, and close them. Understand the unit economics of your deals — pricing structure, volume trends, and product mix — and negotiate accordingly.
Drive a High‑Volume Pipeline. Maintain rigorous Salesforce hygiene, accurate forecasting, and timely deal progression. Manage dozens of active renewal and expansion opportunities at any given time with systematic pipeline management.
Partner with Customer Success. Work in a paired model with Customer Success Managers who own relationship health and value realization. Translate customer health and engagement into commercial outcomes. Act on expansion opportunities or risk signals and lean on the CSM’s relationship context during renewal negotiations.
Negotiate on Value, Not Price. Anchor commercial conversations in ROI and business value Checkr provides rather than defaulting to discounting. Build and present business cases that quantify value for customers and defend pricing that reflects it.
Surface Customer & Market Intelligence. Develop a frontline understanding of competitive dynamics, product gaps, and customer needs through commercial conversations. Synthesize and communicate this feedback to Product and leadership in a structured, actionable way.
What You Bring
3+ years of account management, customer success with a commercial component, or B2B SaaS sales experience managing renewals and/or expansion revenue.
Demonstrated ability to manage a high‑volume book of business; comfortable operating across many accounts simultaneously without losing track of details or deadlines.
Strong command of Salesforce (or equivalent CRM) for pipeline management and forecasting.
Experience negotiating commercial terms grounded in value and ROI rather than just matching competitor pricing.
Ability to partner effectively with cross‑functional teams (Customer Success, Support, Product) to drive commercial outcomes.
Clear, concise written and verbal communication skills. Build a business case, write a deal memo, and present to a customer executive.
An A‑player mindset with a strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Preferred but Not Required
Experience in HR technology, background screening, identity verification, or compliance‑adjacent industries.
Familiarity with consumption‑based or usage‑based pricing models.
Experience using Gong or similar conversation intelligence tools to inform deal strategy.
What You’ll Get
A fast‑paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Pay Transparency Disclosure We disclose salary ranges in all of our job postings. For this role (remote in Denver, CO) the salary range is $172,000 – $202,000 USD. Hybrid work is expected with three days a week in an office hub such as Denver, San Francisco, Nashville, or Santiago. Relocation stipend may be available for those willing to relocate to a hub.
Equal Employment Opportunities at Checkr Checkr is committed to building the best product and company by hiring talented and qualified individuals with a diverse set of perspectives. We hire people of all backgrounds, including those whose histories are impacted by the justice system, in accordance with local, state, and federal laws and the San Francisco Fair Chance Ordinance.
Applicant Privacy Policy If you are a California resident or located in Alberta or British Columbia, our Applicant Privacy Policy applies to the collection and processing of your personal information when you apply for a role with us.
Legitimate Contact Guidelines
Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., name@checkr.com or name@ext.checkr.com).
#J-18808-Ljbffr