Account Manager
Stanley Black & Decker, Inc., Berea, OH, United States
Come Build Something That Matters
Berea, OH, United States
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. This role will be a part of the Consolidated Aerospace Manufacturing (CAM) team, a division of Stanley Black & Decker, which is a leading innovator and strategic partner in the manufacturing of fasteners, fittings, and engineered products for the aerospace, defense, and industrial markets.
The Job
Develop strong relationships with key customer contacts
Enhance customer relationships and ensure customer loyalty through excellent customer service and by meeting all client needs appropriate to their business
Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer‑specific to enhance the profitability of the customer and the company
Collaborate with management on sales goals, planning, and forecasting
Become a subject‑matter expert on our products, processes, and operations
Travel occasionally for customer visits, as required
Manage customer scorecards through collaboration
The Person
Bachelor’s Degree in Marketing, Sales, or Communications preferred
Minimum of 2 years demonstrated success leading customer growth with key accounts
Outstanding ability to build teamwork and trust across multiple internal stakeholders
MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable
Moderate to advanced Excel knowledge
Excellent organizational skills to ensure follow‑up both internally and externally
The Details
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs
This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN, etc.).
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as a U.S. Citizen, U.S. Permanent Resident (Green Card holder), Political Asylee, or Refugee.
And More
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and appreciation for diversity, equity, and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
#J-18808-Ljbffr
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. This role will be a part of the Consolidated Aerospace Manufacturing (CAM) team, a division of Stanley Black & Decker, which is a leading innovator and strategic partner in the manufacturing of fasteners, fittings, and engineered products for the aerospace, defense, and industrial markets.
The Job
Develop strong relationships with key customer contacts
Enhance customer relationships and ensure customer loyalty through excellent customer service and by meeting all client needs appropriate to their business
Develop, review, and maintain a customer scorecard to address any positive or negative facts about the customer accounts
Identify customer needs and wants for product, service, and support; design new programs or initiatives that are customer‑specific to enhance the profitability of the customer and the company
Collaborate with management on sales goals, planning, and forecasting
Become a subject‑matter expert on our products, processes, and operations
Travel occasionally for customer visits, as required
Manage customer scorecards through collaboration
The Person
Bachelor’s Degree in Marketing, Sales, or Communications preferred
Minimum of 2 years demonstrated success leading customer growth with key accounts
Outstanding ability to build teamwork and trust across multiple internal stakeholders
MRP/ERP experience (JD Edwards, SAP, etc.) highly desirable
Moderate to advanced Excel knowledge
Excellent organizational skills to ensure follow‑up both internally and externally
The Details
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs
This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN, etc.).
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as a U.S. Citizen, U.S. Permanent Resident (Green Card holder), Political Asylee, or Refugee.
And More
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and appreciation for diversity, equity, and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
EEO Statement All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
#J-18808-Ljbffr