Account Manager
Aventiv Technologies, New York, NY, United States
Associate Referral Reward Eligible
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube
Associate Referral Reward Eligible CANDIDATES MUST RESIDE IN GA
Job Purpose Be the front-facing team member that ensures client satisfaction for existing clients. They will be responsible for improving customer loyalty and satisfaction and growing the book of business over time. Candidates should be comfortable presenting to groups and have experience building and maintaining relationships with clients.
Essential Duties
Manage new and existing relationships with contracted agencies.
Oversee rollout of services for newly acquired clients to align both parties’ interests.
Upsell additional products and services to existing clients.
Conduct remote training utilizing web‑conferencing software.
Ensure retention and client satisfaction.
Communicate internally all client requests and projects to facilitate completion.
Research issues reported by clients and resolve them or escalated to the appropriate department.
Respond to client emails and phone calls, including items escalated through our technical support team, Client Manager or Helpdesk.
Provide ongoing education for all Securus Services products and services.
Perform other duties as assigned.
Knowledge, Skills, And Abilities
Excellent oral and written communication and presentation skills.
Ability to present a professional and friendly attitude towards clients.
Must be able to multitask with attention to detail and effectively manage time.
Ability to work under pressure, meet deadlines, and positively handle risk mitigation and conflict resolution.
Flexible and enthusiastic to learn new skills and solve problems.
Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information.
A positive, collegial attitude and a high level of professionalism is essential.
Strong relationship management skills.
Ability to work well in an energized, fast‑paced, entrepreneurial, and collaborative environment.
Proficiency in Microsoft Office, Salesforce, and ability to learn new technology.
Minimum Qualifications
High School Diploma or GED.
3+ years relevant experience in a SaaS, consultative sales, or sales support organization, or equivalent combination of experience and education.
Preferred Qualifications
Bachelor’s Degree.
Experience working on or part of a client relations team (preferred).
Experience in government or corrections industry.
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
Occasionally may need to reach, stoop, or kneel.
Up to 75% travel for customer meetings, industry events, or other requests.
Salary And Benefits At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$60,000 - $90,000 per year
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability Insurance
Life Insurance
Paid Time Off
Voluntary Benefits
Aventiv Privacy Policy www.aventiv.com/privacy
Equal Employment Policy Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work‑related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
#J-18808-Ljbffr
Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! Aventiv Technologies – Where your future awaits - YouTube
Associate Referral Reward Eligible CANDIDATES MUST RESIDE IN GA
Job Purpose Be the front-facing team member that ensures client satisfaction for existing clients. They will be responsible for improving customer loyalty and satisfaction and growing the book of business over time. Candidates should be comfortable presenting to groups and have experience building and maintaining relationships with clients.
Essential Duties
Manage new and existing relationships with contracted agencies.
Oversee rollout of services for newly acquired clients to align both parties’ interests.
Upsell additional products and services to existing clients.
Conduct remote training utilizing web‑conferencing software.
Ensure retention and client satisfaction.
Communicate internally all client requests and projects to facilitate completion.
Research issues reported by clients and resolve them or escalated to the appropriate department.
Respond to client emails and phone calls, including items escalated through our technical support team, Client Manager or Helpdesk.
Provide ongoing education for all Securus Services products and services.
Perform other duties as assigned.
Knowledge, Skills, And Abilities
Excellent oral and written communication and presentation skills.
Ability to present a professional and friendly attitude towards clients.
Must be able to multitask with attention to detail and effectively manage time.
Ability to work under pressure, meet deadlines, and positively handle risk mitigation and conflict resolution.
Flexible and enthusiastic to learn new skills and solve problems.
Ability to develop ongoing rapport with clients and consumers and deliver value and relevant information.
A positive, collegial attitude and a high level of professionalism is essential.
Strong relationship management skills.
Ability to work well in an energized, fast‑paced, entrepreneurial, and collaborative environment.
Proficiency in Microsoft Office, Salesforce, and ability to learn new technology.
Minimum Qualifications
High School Diploma or GED.
3+ years relevant experience in a SaaS, consultative sales, or sales support organization, or equivalent combination of experience and education.
Preferred Qualifications
Bachelor’s Degree.
Experience working on or part of a client relations team (preferred).
Experience in government or corrections industry.
Physical Requirements
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
Occasionally may need to reach, stoop, or kneel.
Up to 75% travel for customer meetings, industry events, or other requests.
Salary And Benefits At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
$60,000 - $90,000 per year
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability Insurance
Life Insurance
Paid Time Off
Voluntary Benefits
Aventiv Privacy Policy www.aventiv.com/privacy
Equal Employment Policy Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work‑related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
#J-18808-Ljbffr