Account Manager (MSP or MSSP) - Remote (USA)
Echelon Risk + Cyber, Phila, PA, United States
About us:
At Echelon Risk + Cyber, we believe in defending basic human rights to security and privacy. We seek a highly skilled and experienced
Account Manager (MSP or MSSP)
to join our dynamic team at Echelon Risk + Cyber, a leading cybersecurity consulting firm. Our next team member will be ready to roll up their sleeves and identify opportunities for our clients and for Echelon internally with unquestioned integrity. This team member will be passionate about cybersecurity and ready to use their knowledge to be an Entrepreneurial Problem Solver and work alongside their Echelon team members to build creative solutions.
The Account Manager is responsible for managing and growing a portfolio of vCISO‑led clients by expanding adoption of Echelon’s Managed Security Services (MSSP), including SOC/MDR, Vulnerability Management, Email Security, Identity Security, and other defensive security offerings.
This role acts as the commercial owner of the ongoing client relationship, partnering closely with vCISOs, Security Engineers, and GRC consultants to translate risk insights into actionable, revenue‑generating security initiatives. Success is measured by net revenue retention, MSSP attach rate, and client satisfaction.
Additional responsibilities may include facilitating follow‑up sales from professional services engagements to support subsequent transactions.
This role is remote within the region; however, candidates must be based in Philadelphia, New York, New Jersey, or Delaware and be able to visit client locations within these areas as needed.
What You Will Do Client Relationship Management
Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
Ensure renewals are proactively managed and executed on time
MSSP Cross‑Sell & Expansion
Identify expansion opportunities based on:
Risk assessments and vCISO findings
Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.)
Incident trends, vulnerability data, and audit readiness needs
Position MSSP services as natural extensions of the vCISO strategy
Position professional services engagements as natural milestones in the client journey
Own the expansion pipeline within existing accounts from discovery through close
Partner with internal stakeholders for solution alignment and demos
Internal Coordination
Ensure scope alignment between advisory services and managed security services
Track utilization, service adoption, and customer outcomes
Maintain accurate account notes, opportunities, and forecasts in CRM
Commercial Ownership
Drive Net Revenue Retention (NRR) and account growth targets
Forecast expansion revenue with confidence and accuracy
Identify at‑risk accounts early and execute mitigation plans
Key Performance Metrics (KPIs)
Net Revenue Retention (NRR) ≥ target
MSSP attach rate across vCISO accounts
Expansion pipeline value and close rate
Renewal rate and contract term extensions
Client satisfaction and executive engagement cadence
Your Knowledge, Skills, and Abilities
5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
Strong understanding of:
vCISO service models
Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
Risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
Experience selling consultative, recurring services to mid‑market and enterprise clients
Ability to communicate security risk in business and financial terms
Proven track record of expansion and retention within existing accounts
Applicants must have authorization to work in the United States without current or future visa sponsorship.
Preferred Qualifications
Prior experience working directly with MSSP or SOC teams
Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
Experience supporting regulated industries (healthcare, financial services, SaaS)
CRM proficiency (HubSpot or equivalent)
Why Echelon? We are committed to creating an inclusive environment for our team with unquestioned integrity. If you have a special need that requires accommodation, please let your recruiter know. One of our core values is "People with Personality," and we want to allow you the space to bring your full self to work.
We Currently Offer The Following Benefits
Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
Employer funding to HSA accounts and FSA access.
Access to a 401(k) through Vanguard with a guaranteed employer contribution
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
11 holidays with flexibility based on what is important for you and those you love.
Family‑friendly benefits, including paid parental leave for birthing and non‑birthing parents, employer‑paid short‑term and long‑term disability, employer‑paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
Support for individual development through certifications, continued learning, conferences, and more
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Echelon Risk + Cyber is an Equal Opportunity Employer.
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At Echelon Risk + Cyber, we believe in defending basic human rights to security and privacy. We seek a highly skilled and experienced
Account Manager (MSP or MSSP)
to join our dynamic team at Echelon Risk + Cyber, a leading cybersecurity consulting firm. Our next team member will be ready to roll up their sleeves and identify opportunities for our clients and for Echelon internally with unquestioned integrity. This team member will be passionate about cybersecurity and ready to use their knowledge to be an Entrepreneurial Problem Solver and work alongside their Echelon team members to build creative solutions.
The Account Manager is responsible for managing and growing a portfolio of vCISO‑led clients by expanding adoption of Echelon’s Managed Security Services (MSSP), including SOC/MDR, Vulnerability Management, Email Security, Identity Security, and other defensive security offerings.
This role acts as the commercial owner of the ongoing client relationship, partnering closely with vCISOs, Security Engineers, and GRC consultants to translate risk insights into actionable, revenue‑generating security initiatives. Success is measured by net revenue retention, MSSP attach rate, and client satisfaction.
Additional responsibilities may include facilitating follow‑up sales from professional services engagements to support subsequent transactions.
This role is remote within the region; however, candidates must be based in Philadelphia, New York, New Jersey, or Delaware and be able to visit client locations within these areas as needed.
What You Will Do Client Relationship Management
Serve as the primary commercial point of contact for assigned vCISO/GRCaaS/MSSP clients (all monthly recurring revenue clients)
Build trusted relationships with executive stakeholders (CISO, CIO, CTO, CFO, COO)
Lead recurring account reviews focused on risk posture, roadmap progress, and service optimization
Ensure renewals are proactively managed and executed on time
MSSP Cross‑Sell & Expansion
Identify expansion opportunities based on:
Risk assessments and vCISO findings
Control gaps identified through frameworks (NIST CSF, CIS, HIPAA, etc.)
Incident trends, vulnerability data, and audit readiness needs
Position MSSP services as natural extensions of the vCISO strategy
Position professional services engagements as natural milestones in the client journey
Own the expansion pipeline within existing accounts from discovery through close
Partner with internal stakeholders for solution alignment and demos
Internal Coordination
Ensure scope alignment between advisory services and managed security services
Track utilization, service adoption, and customer outcomes
Maintain accurate account notes, opportunities, and forecasts in CRM
Commercial Ownership
Drive Net Revenue Retention (NRR) and account growth targets
Forecast expansion revenue with confidence and accuracy
Identify at‑risk accounts early and execute mitigation plans
Key Performance Metrics (KPIs)
Net Revenue Retention (NRR) ≥ target
MSSP attach rate across vCISO accounts
Expansion pipeline value and close rate
Renewal rate and contract term extensions
Client satisfaction and executive engagement cadence
Your Knowledge, Skills, and Abilities
5+ years in account management, customer success, or sales within cybersecurity, MSSP, or IT services
Strong understanding of:
vCISO service models
Managed Security Services (SOC, MDR, VM, IAM, Email Security, Vulnerability Management)
Risk and compliance frameworks (NIST CSF, CIS Controls, HIPAA, SOC 2, ISO 27001)
Experience selling consultative, recurring services to mid‑market and enterprise clients
Ability to communicate security risk in business and financial terms
Proven track record of expansion and retention within existing accounts
Applicants must have authorization to work in the United States without current or future visa sponsorship.
Preferred Qualifications
Prior experience working directly with MSSP or SOC teams
Familiarity with security tooling (EDR/XDR, SIEM, vulnerability scanners, M365 Security, etc.)
Experience supporting regulated industries (healthcare, financial services, SaaS)
CRM proficiency (HubSpot or equivalent)
Why Echelon? We are committed to creating an inclusive environment for our team with unquestioned integrity. If you have a special need that requires accommodation, please let your recruiter know. One of our core values is "People with Personality," and we want to allow you the space to bring your full self to work.
We Currently Offer The Following Benefits
Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer.
Employer funding to HSA accounts and FSA access.
Access to a 401(k) through Vanguard with a guaranteed employer contribution
Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
11 holidays with flexibility based on what is important for you and those you love.
Family‑friendly benefits, including paid parental leave for birthing and non‑birthing parents, employer‑paid short‑term and long‑term disability, employer‑paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
Support for individual development through certifications, continued learning, conferences, and more
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Echelon Risk + Cyber is an Equal Opportunity Employer.
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