Sales Support Analyst
Constellation, De Pere, WI, United States
Overview
Constellation is the largest private-sector power producer in the world and the nation\'s largest producer of clean and reliable energy. We are focused on lighting the way to a brilliant tomorrow, with a portfolio that includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, capable of powering the equivalent of 27 million homes. Our culture emphasizes passion and purpose, healthy communities, and a cleaner planet. We offer opportunities to learn, grow, and make an impact as part of a team integrated with Calpine.
TOTAL REWARDS
Constellation offers an extensive benefits package to help employees thrive professionally and personally. In addition to competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program, comprehensive medical, dental and vision benefits, wellbeing programs, disability and life insurance, paid time off for vacation, holidays, and sick days, and more. Expected salary range of $61,200 to $72,000, varies based on experience, along with a comprehensive benefits package that includes bonus and 401(k).
Primary Purpose Of Position The Sales Support Analyst will provide post-deal and pre-deal support for the BDMs and customers assigned to them. This role requires knowledge of our systems and processes to accurately and timely address customer issues. It is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction. This role provides extended leave coverage when needed and is not commission based.
Primary Duties And Accountabilities
Demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for continuity of the customer life cycle.
Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.
Exhibits knowledge of systems/processes as well as products/services to ensure a best-in-class customer experience.
Displays proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross-functional teams to resolve issues quickly and accurately. Demonstrates the ability to communicate effectively in person, on the phone, or via email.
Travel required as necessary to meet business needs.
In-person attendance for trainings, team meetings, and other moments that matter.
Minimum Qualifications
1+ years of industry experience
1+ years of sales or sales support experience
Highly proficient in Word, Excel, PowerPoint, and Outlook
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers
Strong analytical skills, attention to detail, problem-solving, and independent decision-making
Ability to effectively build and maintain relationships with internal customers
Flexibility on the job and the ability to work under multiple, daily deadlines
Ability to maintain confidentiality of all information always
Preferred Qualifications
Bachelor\'s Degree
Prior experience supporting Natural Gas sales or customers
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TOTAL REWARDS
Constellation offers an extensive benefits package to help employees thrive professionally and personally. In addition to competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program, comprehensive medical, dental and vision benefits, wellbeing programs, disability and life insurance, paid time off for vacation, holidays, and sick days, and more. Expected salary range of $61,200 to $72,000, varies based on experience, along with a comprehensive benefits package that includes bonus and 401(k).
Primary Purpose Of Position The Sales Support Analyst will provide post-deal and pre-deal support for the BDMs and customers assigned to them. This role requires knowledge of our systems and processes to accurately and timely address customer issues. It is customer facing and requires the ability to communicate effectively with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction. This role provides extended leave coverage when needed and is not commission based.
Primary Duties And Accountabilities
Demonstrates skills to assist customers/brokers with issue resolution. Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding. Responsible for continuity of the customer life cycle.
Pre-deal support of direct and indirect customers/brokers. Internal deal coordinator to clear issues and obtain approvals for pricing and contracting. Will support renewals and new business as needed.
Exhibits knowledge of systems/processes as well as products/services to ensure a best-in-class customer experience.
Displays proactive behaviors to strengthen customer relationships. Demonstrates organizational agility and communication skills to serve as a liaison with cross-functional teams to resolve issues quickly and accurately. Demonstrates the ability to communicate effectively in person, on the phone, or via email.
Travel required as necessary to meet business needs.
In-person attendance for trainings, team meetings, and other moments that matter.
Minimum Qualifications
1+ years of industry experience
1+ years of sales or sales support experience
Highly proficient in Word, Excel, PowerPoint, and Outlook
Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers
Strong analytical skills, attention to detail, problem-solving, and independent decision-making
Ability to effectively build and maintain relationships with internal customers
Flexibility on the job and the ability to work under multiple, daily deadlines
Ability to maintain confidentiality of all information always
Preferred Qualifications
Bachelor\'s Degree
Prior experience supporting Natural Gas sales or customers
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