Customer Service Representative
Apex Systems, Phoenix, AZ, United States
## Job Description# Customer Service RepresentativeWe are seeking a **Customer Service Representative (CSR)** at our site in Phoenix to serve as the primary commercial and operational liaison between customers and internal teams in a medical, contract manufacturing environment. This role is responsible for managing customer accounts, coordinating order fulfillment, and ensuring **exceptional** service while contributing to value creation for customers and the organization.·
Serve as the primary point of contact for customers, ensuring accurate, timely communication of purchase orders, forecasts, shipping requirements, and organizational capabilities.·
Maintain thorough and accurate documentation in compliance with FDA, ISO 13485, change control, traceability, and customer-specific quality requirements.·
Minimum of 2+ years of customer service experience, preferably within a manufacturing or regulated industry environment, demonstrating strong account management and customer communication skills.·
Experience working with OEM manufacturing and/or ERP systems, with the ability to accurately manage orders, forecasts, documentation, and cross-functional coordination within a production environment.·
Proficiency in SAP·
Associate degree in a business-related field, or equivalent combination of education and relevant customer service or manufacturing experience.·
Demonstrated customer-centric mindset with the ability to build strong, trust-based relationships and deliver responsive, value-driven service.·
Strong written, verbal, and interpersonal communication skills, with the ability to clearly convey requirements, risks, and solutions across cross-functional teams and customer stakeholders.·
Proficiency in Microsoft Office (Word, Excel) and manufacturing/ERP systems to support accurate order management, reporting, and data analysis.·
Strong organizational, time management, and business math skills to effectively manage multiple accounts, priorities, and deadlines.·
Ability to work effectively under pressure, manage competing priorities, and maintain accuracy in a regulated environment.·
Collaborative team player with a willingness to learn cross-functional processes and contribute to continuous improvement initiatives.·
Working knowledge of regulated manufacturing environments (e.g., medical device quality systems) preferred.*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click*
*for more details.* #J-18808-Ljbffr
Serve as the primary point of contact for customers, ensuring accurate, timely communication of purchase orders, forecasts, shipping requirements, and organizational capabilities.·
Maintain thorough and accurate documentation in compliance with FDA, ISO 13485, change control, traceability, and customer-specific quality requirements.·
Minimum of 2+ years of customer service experience, preferably within a manufacturing or regulated industry environment, demonstrating strong account management and customer communication skills.·
Experience working with OEM manufacturing and/or ERP systems, with the ability to accurately manage orders, forecasts, documentation, and cross-functional coordination within a production environment.·
Proficiency in SAP·
Associate degree in a business-related field, or equivalent combination of education and relevant customer service or manufacturing experience.·
Demonstrated customer-centric mindset with the ability to build strong, trust-based relationships and deliver responsive, value-driven service.·
Strong written, verbal, and interpersonal communication skills, with the ability to clearly convey requirements, risks, and solutions across cross-functional teams and customer stakeholders.·
Proficiency in Microsoft Office (Word, Excel) and manufacturing/ERP systems to support accurate order management, reporting, and data analysis.·
Strong organizational, time management, and business math skills to effectively manage multiple accounts, priorities, and deadlines.·
Ability to work effectively under pressure, manage competing priorities, and maintain accuracy in a regulated environment.·
Collaborative team player with a willingness to learn cross-functional processes and contribute to continuous improvement initiatives.·
Working knowledge of regulated manufacturing environments (e.g., medical device quality systems) preferred.*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing(R) in Talent Satisfaction in the United States and Great Place to Work(R) in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click*
*for more details.* #J-18808-Ljbffr