1stDibs Customer Service Representative
PRB Collection, High Point, NC, United States
PRB is an established 20th-Century furniture company focused on e-commerce. We specialize in sourcing and selling unique vintage and antique pieces to collectors, designers, and clients worldwide. We pride ourselves on being highly customer-oriented and are committed to delivering excellence in every aspect of our work. We are seeking a highly organized and motivated
1stDibs Sales & Platform Coordinator
to join our team.
Job Overview We are seeking a detail-oriented
1stDibs Sales & Platform Coordinator
to manage both client communication and administrative operations on the 1stDibs platform. This role involves responding to client inquiries, managing offers, and ensuring our listings remain accurate, active, and up to date. The ideal candidate has past experience with a furniture company, is highly organized, responsive, and comfortable managing both sales communication and backend listing maintenance within an e-commerce marketplace.
Responsibilities 1stDibs Client Communication
Respond to client inquiries through the 1stDibs platform in a timely and professional manner
Provide detailed information regarding product condition, dimensions, materials, and shipping logistics
Respond to, negotiate, and confirm client offers through the 1stDibs system
Assist clients throughout the purchasing process to ensure a smooth transaction
Maintain a professional and positive tone when addressing questions or concerns
1stDibs Listing & Platform Management
Upload and post
work-in-progress inventory
to the 1stDibs platform
Maintain and update existing listings as needed (pricing updates, condition notes, photos, descriptions, etc.)
Monitor listings to ensure accuracy and completeness
Assist in optimizing listings to improve visibility and sales performance
Coordinate internally with warehouse and operations teams to confirm inventory details and availability
Internal Coordination
Utilize Gmail and Slack to communicate with internal teams regarding inventory status, logistics, and client requests
Coordinate with the warehouse team to verify measurements, condition, and shipping information
Ensure timely follow‑up on all client and platform‑related activity
Qualifications
Experience in high‑end furniture sales and client communication
Strong written communication skills with a professional and client‑focused tone
Experience with
1stDibs or similar luxury resale platforms
is strongly preferred
Previous experience in e‑commerce, marketplace management, or luxury retail is a plus
Highly organized with strong attention to detail
Ability to manage multiple listings and inquiries simultaneously
Comfortable using email, Slack, and internal systems for team coordination
Interest or familiarity with
vintage, antique, or collectible furniture and design
is a plus
What We’re Looking For Detail‑oriented and highly organized
Comfortable balancing
customer communication and administrative platform work
Sales‑minded with strong client service skills
Able to work independently while coordinating with a team
Join us as we strive to deliver outstanding service and build lasting relationships with our customers!
Job Type: Full‑time
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to Relocate:
High Point, NC 27260: Relocate before starting work (Required)
#J-18808-Ljbffr
1stDibs Sales & Platform Coordinator
to join our team.
Job Overview We are seeking a detail-oriented
1stDibs Sales & Platform Coordinator
to manage both client communication and administrative operations on the 1stDibs platform. This role involves responding to client inquiries, managing offers, and ensuring our listings remain accurate, active, and up to date. The ideal candidate has past experience with a furniture company, is highly organized, responsive, and comfortable managing both sales communication and backend listing maintenance within an e-commerce marketplace.
Responsibilities 1stDibs Client Communication
Respond to client inquiries through the 1stDibs platform in a timely and professional manner
Provide detailed information regarding product condition, dimensions, materials, and shipping logistics
Respond to, negotiate, and confirm client offers through the 1stDibs system
Assist clients throughout the purchasing process to ensure a smooth transaction
Maintain a professional and positive tone when addressing questions or concerns
1stDibs Listing & Platform Management
Upload and post
work-in-progress inventory
to the 1stDibs platform
Maintain and update existing listings as needed (pricing updates, condition notes, photos, descriptions, etc.)
Monitor listings to ensure accuracy and completeness
Assist in optimizing listings to improve visibility and sales performance
Coordinate internally with warehouse and operations teams to confirm inventory details and availability
Internal Coordination
Utilize Gmail and Slack to communicate with internal teams regarding inventory status, logistics, and client requests
Coordinate with the warehouse team to verify measurements, condition, and shipping information
Ensure timely follow‑up on all client and platform‑related activity
Qualifications
Experience in high‑end furniture sales and client communication
Strong written communication skills with a professional and client‑focused tone
Experience with
1stDibs or similar luxury resale platforms
is strongly preferred
Previous experience in e‑commerce, marketplace management, or luxury retail is a plus
Highly organized with strong attention to detail
Ability to manage multiple listings and inquiries simultaneously
Comfortable using email, Slack, and internal systems for team coordination
Interest or familiarity with
vintage, antique, or collectible furniture and design
is a plus
What We’re Looking For Detail‑oriented and highly organized
Comfortable balancing
customer communication and administrative platform work
Sales‑minded with strong client service skills
Able to work independently while coordinating with a team
Join us as we strive to deliver outstanding service and build lasting relationships with our customers!
Job Type: Full‑time
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to Relocate:
High Point, NC 27260: Relocate before starting work (Required)
#J-18808-Ljbffr