Mortgage Closing Specialist
NBT Bank, East Norwich, NY, United States
Pay Range: $20.10 - $26.79
Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre-closing documentation, coordinating loan funding, escrow set-up and communicating information timely and effectively to internal and external customers. Must maintain a working knowledge of all mortgage products that are offered; to include both portfolio and investor products. Working knowledge of the legal and regulatory, as well as timing and content requirements of the documents, by product, is essential.
Education and Experience
2 years of banking or lending experience preferred
2 years in a professional work environment required, preferably within a bank, financial institution, or law office
Skills and Abilities
Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required
Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet
Strong written and oral communication skills
Strong organization skills
Strong customer service skills
Ability to multi-task on numerous tasks simultaneously
Tasks Performed
30% Prepare, balance and disclose the initial and final closing disclosures and documentation. Ensuring close attention to compliance and regulatory requirements; adhering to established timing requirements.
25% Perform outreach to homeowner’s insurance agents to ensure that appropriate coverage is in effect for the closing date. Generate accurate and complete closing document packages for the closing agents, ensuring that all appropriate documents, by product, are included.
15% Ensure timely receipt of satisfactory verifications (employment and income) prior to closing document generation. Work closely with the Loan Processing Specialist and/or Underwriter to update the file in a timely manner (as may be appropriate).
15% Engage closing agents to expedite the scheduling of closings within established departmental service level expectations.
10% Answer internal and external customer inquiries on a routine and timely basis. Provide superior customer service and professional communication. Maintain a positive attitude and work as a team player with management, co-workers, and others.
5% Other duties as assigned.
Physical Requirements
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Benefits for Full-Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
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Responsible for the daily closing and funding operations functions, including but not limited to: preparing approved loans for closing, coordinating scheduling with closing agents, generating, reviewing and validating loan documents, collecting and tracking pre-closing documentation, coordinating loan funding, escrow set-up and communicating information timely and effectively to internal and external customers. Must maintain a working knowledge of all mortgage products that are offered; to include both portfolio and investor products. Working knowledge of the legal and regulatory, as well as timing and content requirements of the documents, by product, is essential.
Education and Experience
2 years of banking or lending experience preferred
2 years in a professional work environment required, preferably within a bank, financial institution, or law office
Skills and Abilities
Basic knowledge of consumer, real estate or mortgage products and workflows preferred, but not required
Strong computer proficiency – i.e. Microsoft Word, Excel and the Internet
Strong written and oral communication skills
Strong organization skills
Strong customer service skills
Ability to multi-task on numerous tasks simultaneously
Tasks Performed
30% Prepare, balance and disclose the initial and final closing disclosures and documentation. Ensuring close attention to compliance and regulatory requirements; adhering to established timing requirements.
25% Perform outreach to homeowner’s insurance agents to ensure that appropriate coverage is in effect for the closing date. Generate accurate and complete closing document packages for the closing agents, ensuring that all appropriate documents, by product, are included.
15% Ensure timely receipt of satisfactory verifications (employment and income) prior to closing document generation. Work closely with the Loan Processing Specialist and/or Underwriter to update the file in a timely manner (as may be appropriate).
15% Engage closing agents to expedite the scheduling of closings within established departmental service level expectations.
10% Answer internal and external customer inquiries on a routine and timely basis. Provide superior customer service and professional communication. Maintain a positive attitude and work as a team player with management, co-workers, and others.
5% Other duties as assigned.
Physical Requirements
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Benefits for Full-Time Employees
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week
Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
Paid Sick and Safe Leave: For your health and safety.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.
#J-18808-Ljbffr