Account Manager - Orlando, FL
Hello! Destination Management, Orlando, FL, United States
ACCOUNT MANAGER
We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing
.
We are
collaborators
, event planners,
logistics
coordinators, innovators, creators, and dreamers who do what we love with a passion to please
.
We have over 57 industry awards as a demonstration of our commitment to excellence.
Come be
part of this award-winning team!
OVERVIEW OF POSITION The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be
required
based on client needs and program scope.
SKILLS REQUIRED: Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal
interaction,
and outgoing and positive attitude.
Prior to a program being sold, the Account Manager (AM)
assists
the Account Executive and
Program Design Associate
with the following:
Attending
site
visits. Attending
client meetings or conference
calls . Pre-book transportation Pre-book field staff
Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:
Communicate with Client to confirm all needs are correct based on the
contract Communicate with Hotel
contact Communicate with Vendors and confirm vendor
contracts Conduct site visits with or without clients with
vendors Breakout Arrival and Departure manifests Book transportation Order Field Staff Order any necessary merchandise or
supplies. Generate Program Recap and distribute to
clients
,
hotels,
and internal
contacts Generate Staff instructions and Staff
paperwork. Assist
clients
if they need
additional
items for their
program. Generating Service Agreement Addendums
On-site
O
perations
I
nclude
Attending client/hotel pre-cons Meet with clients to go over the
program Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events,
etc. Update manifests Update transportation
needs Update field staff
requests
Conclusion of program
Update XE costing
sheets Reconcile any vendor
invoices Create Preliminary Invoice Organize file for
Billing Review Final Invoice with Billing Review P&L Follow up with client with Final Invoice and Evaluation
Additional
General Responsibilities Lead by example Perform supervisory
duties,
including hiring
or
terminatin
g
team members. Exercises discretion and independent judgement Other duties as
assigned
Special Requirement: Must have
a valid
driver's license
with
a safe driving
record full
PI5c92e7618a85-37528-39995001
#J-18808-Ljbffr
.
We are
collaborators
, event planners,
logistics
coordinators, innovators, creators, and dreamers who do what we love with a passion to please
.
We have over 57 industry awards as a demonstration of our commitment to excellence.
Come be
part of this award-winning team!
OVERVIEW OF POSITION The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be
required
based on client needs and program scope.
SKILLS REQUIRED: Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal
interaction,
and outgoing and positive attitude.
Prior to a program being sold, the Account Manager (AM)
assists
the Account Executive and
Program Design Associate
with the following:
Attending
site
visits. Attending
client meetings or conference
calls . Pre-book transportation Pre-book field staff
Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:
Communicate with Client to confirm all needs are correct based on the
contract Communicate with Hotel
contact Communicate with Vendors and confirm vendor
contracts Conduct site visits with or without clients with
vendors Breakout Arrival and Departure manifests Book transportation Order Field Staff Order any necessary merchandise or
supplies. Generate Program Recap and distribute to
clients
,
hotels,
and internal
contacts Generate Staff instructions and Staff
paperwork. Assist
clients
if they need
additional
items for their
program. Generating Service Agreement Addendums
On-site
O
perations
I
nclude
Attending client/hotel pre-cons Meet with clients to go over the
program Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events,
etc. Update manifests Update transportation
needs Update field staff
requests
Conclusion of program
Update XE costing
sheets Reconcile any vendor
invoices Create Preliminary Invoice Organize file for
Billing Review Final Invoice with Billing Review P&L Follow up with client with Final Invoice and Evaluation
Additional
General Responsibilities Lead by example Perform supervisory
duties,
including hiring
or
terminatin
g
team members. Exercises discretion and independent judgement Other duties as
assigned
Special Requirement: Must have
a valid
driver's license
with
a safe driving
record full
PI5c92e7618a85-37528-39995001
#J-18808-Ljbffr