Consumer Sales Representative-Retail
TDS Telecom, Cedar City, UT, United States
Consumer Sales Representative‑Retail
Job Locations: US‑UT‑Cedar City
ID: 2026‑28980
Company: TDS Telecom
Pay Range: $17.66 – $26.48 per hour
Sign‑On Bonus: $1,000
Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location:
106 E 200 N Cedar City, UT
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$18.19 with Uncapped Commission!
Hours:
Monday – Friday 8:00 AM – 5:00 PM (NO WEEKENDS!)
Sign‑On Bonus:
$1,000
The
Consumer Sales Representative‑Retail
is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The role handles customers who walk‑in to our Retail stores and inbound calls when no customers are in the office.
It is the primary point of contact for consumer customers inquiring about products and services. This position owns a thorough understanding of the features and benefits of all consumer products and services, and stays current on pricing, procedures, promotions, tools and systems used for orders, billing updates and customer contact records.
In addition to base pay and an excellent benefits package, the role is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile and strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.
Responsibilities
Deliver sales and retention results by providing exceptional customer service. Exceed or meet monthly sales goals for Voice, High Speed Data, TV, Mobile and Internet Content offerings through face‑to‑face and phone interactions. Use negotiation and interpersonal communication skills to prevent customer churn and promote services that fulfill customer needs.
Handle moves, adds, changes, disconnect inquiries and other billing or seasonal service requests. Consult customers on these calls to identify technology needs and offer TDS product solutions that may not currently exist or provide better value.
Follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
Resolve construction‑related issues in specific markets by creating and completing triage tickets.
Keep current with promotions, products and technology necessary to exceed or meet sales and retention goals. Maintain regular attendance and punctuality to support team and customer needs.
Perform retail office responsibilities such as restocking supplies, unlocking/locking the office, maintaining cleanliness, participating in community events and coordinating space use with other departments.
Execute special projects assigned by the supervisor.
Required Qualifications
1+ years’ experience in a sales or customer service role.
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
Must follow TDS attendance guidelines to meet business needs, including obligations to customers.
Other Qualifications
6+ months experience in a fast‑paced environment managing multiple tasks; 6+ months experience working with detailed data.
Ability to meet or exceed sales goals.
Strong negotiation, selling and closing skills, especially in reselling service to customers requesting disconnection.
Ability to handle a high volume of phone calls in a structured contact‑center environment.
Understanding of the telecommunications industry and its products and services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills for customer complaints and competitive issues.
Successful completion of classroom training required.
Demonstrated success in a competitive sales environment.
Ability to work overtime with advance notice.
Ability to work shift ending at 8:00 p.m. CST, with potential Saturday rotation.
Experience resolving escalated customer issues face‑to‑face and over the phone.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! We believe many candidates hesitate unless they meet 100% of the qualifications, but experience and skills come in many forms. If you meet the Required Qualifications and have the potential to thrive, apply today!
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being and overall happiness.
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week also receive:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates can join our Associate Resource Groups, designed to encourage community and professional development. To learn more,
click here .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities—including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit
tdstelecom.com
to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. In addition, certain positions may be eligible for additional compensation such as bonuses, commissions or equity awards.
#J-18808-Ljbffr
ID: 2026‑28980
Company: TDS Telecom
Pay Range: $17.66 – $26.48 per hour
Sign‑On Bonus: $1,000
Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
Work Location:
106 E 200 N Cedar City, UT
Type of Position:
Full Time – 40 Hours per Week
Hourly Rate:
$18.19 with Uncapped Commission!
Hours:
Monday – Friday 8:00 AM – 5:00 PM (NO WEEKENDS!)
Sign‑On Bonus:
$1,000
The
Consumer Sales Representative‑Retail
is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service. The role handles customers who walk‑in to our Retail stores and inbound calls when no customers are in the office.
It is the primary point of contact for consumer customers inquiring about products and services. This position owns a thorough understanding of the features and benefits of all consumer products and services, and stays current on pricing, procedures, promotions, tools and systems used for orders, billing updates and customer contact records.
In addition to base pay and an excellent benefits package, the role is assigned monthly sales goals for key strategic products such as Voice, High Speed Data, TV, Mobile and strategic product sales. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.
Responsibilities
Deliver sales and retention results by providing exceptional customer service. Exceed or meet monthly sales goals for Voice, High Speed Data, TV, Mobile and Internet Content offerings through face‑to‑face and phone interactions. Use negotiation and interpersonal communication skills to prevent customer churn and promote services that fulfill customer needs.
Handle moves, adds, changes, disconnect inquiries and other billing or seasonal service requests. Consult customers on these calls to identify technology needs and offer TDS product solutions that may not currently exist or provide better value.
Follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
Resolve construction‑related issues in specific markets by creating and completing triage tickets.
Keep current with promotions, products and technology necessary to exceed or meet sales and retention goals. Maintain regular attendance and punctuality to support team and customer needs.
Perform retail office responsibilities such as restocking supplies, unlocking/locking the office, maintaining cleanliness, participating in community events and coordinating space use with other departments.
Execute special projects assigned by the supervisor.
Required Qualifications
1+ years’ experience in a sales or customer service role.
2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
Must follow TDS attendance guidelines to meet business needs, including obligations to customers.
Other Qualifications
6+ months experience in a fast‑paced environment managing multiple tasks; 6+ months experience working with detailed data.
Ability to meet or exceed sales goals.
Strong negotiation, selling and closing skills, especially in reselling service to customers requesting disconnection.
Ability to handle a high volume of phone calls in a structured contact‑center environment.
Understanding of the telecommunications industry and its products and services.
Excellent interpersonal communication skills (verbal, written, listening).
Problem‑solving skills for customer complaints and competitive issues.
Successful completion of classroom training required.
Demonstrated success in a competitive sales environment.
Ability to work overtime with advance notice.
Ability to work shift ending at 8:00 p.m. CST, with potential Saturday rotation.
Experience resolving escalated customer issues face‑to‑face and over the phone.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! We believe many candidates hesitate unless they meet 100% of the qualifications, but experience and skills come in many forms. If you meet the Required Qualifications and have the potential to thrive, apply today!
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being and overall happiness.
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week also receive:
Short‑Term & Long‑Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates can join our Associate Resource Groups, designed to encourage community and professional development. To learn more,
click here .
Who is TDS Telecom? TDS Telecom provides high‑speed internet, TV entertainment, and phone services to diverse communities—including small to mid‑size urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks that bring cutting‑edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit
tdstelecom.com
to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency The listed pay range reflects the minimum and maximum base compensation for this position. The base pay rate offered is expected to be $18.19 per hour. In addition, certain positions may be eligible for additional compensation such as bonuses, commissions or equity awards.
#J-18808-Ljbffr