Director of Account Management
Dylan Green, Boston, MA, United States
Our client is a mission driven organization that helps public and nonprofit institutions advance affordable, reliable, and sustainable energy solutions. Serving hundreds of member organizations across the region, the organization provides a range of programs and advisory services that reduce costs, simplify energy decisions, and accelerate decarbonization goals. Its work enables members to focus on their core missions while progressing toward a cleaner energy future.
Role Overview Our client is seeking a Director of Account Management to oversee engagement, retention, and growth across its network of nonprofit and public sector members throughout the Northeastern U.S. This senior role will lead efforts to improve the member experience, strengthen internal processes, and ensure organizations receive clear value from the company’s energy and decarbonization programs. The position requires someone comfortable managing complex accounts, navigating energy and regulated markets, and leading a high performing team. The Director will also maintain relationships with several of the organization’s largest and most sophisticated members. This is a hybrid role based in Boston with one in-office day per week.
Duties and Responsibilities
Develop and implement a strategy to strengthen member engagement, retention, and long term growth
Collaborate with senior leadership on strategic priorities, performance targets, budgeting, and forecasting
Serve as the internal advocate for member needs, ensuring programs, communications, and services deliver clear and measurable value
Coordinate member advisory activities, including recurring committee meetings and an annual engagement event or site visit
Oversee the complete member lifecycle from onboarding through renewal to ensure a consistent and high quality experience
Build and improve outreach, retention, and renewal systems, including playbooks, processes, reporting dashboards, and CRM workflows
Use data and performance insights to identify risks and opportunities, improve cross team coordination, and strengthen outcomes
Manage executive level relationships with many of the organization’s largest and most complex member accounts
Lead renewal, retention, cross selling, and account expansion efforts while maintaining strong satisfaction and trust
Cultivate senior level relationships based on credibility, transparency, and long term partnership
Track account pipeline health and overall portfolio performance, addressing risks and identifying opportunities for growth
Lead, mentor, and develop a team of member relationship managers and a senior program manager
Establish clear operating rhythms such as pipeline reviews, forecasting processes, and performance tracking to drive accountability
Strengthen team capabilities in strategic account planning, consultative engagement, and complex negotiations
Promote a collaborative and mission driven team culture aligned with organizational values
Qualifications
Undergraduate degree in business administration, economics, engineering, sustainability, or a comparable discipline
Over a decade of experience managing client or partner relationships, including several years overseeing and mentoring high performing teams
Proven ability to maintain and expand sophisticated accounts by consistently delivering value across the full customer lifecycle
Strong advisory based sales and relationship management capabilities, with experience guiding complex deals involving multiple decision-makers over extended timelines
Working knowledge of the energy industry and/or nonprofit or government sectors, including exposure to commodities, energy contracting, program delivery, or regulated market structures
Solid analytical thinking and operational systems experience; familiarity with Salesforce or comparable CRM tools preferred
Team oriented leadership approach grounded in collaboration, clear communication, structured execution, and ongoing process improvement
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Role Overview Our client is seeking a Director of Account Management to oversee engagement, retention, and growth across its network of nonprofit and public sector members throughout the Northeastern U.S. This senior role will lead efforts to improve the member experience, strengthen internal processes, and ensure organizations receive clear value from the company’s energy and decarbonization programs. The position requires someone comfortable managing complex accounts, navigating energy and regulated markets, and leading a high performing team. The Director will also maintain relationships with several of the organization’s largest and most sophisticated members. This is a hybrid role based in Boston with one in-office day per week.
Duties and Responsibilities
Develop and implement a strategy to strengthen member engagement, retention, and long term growth
Collaborate with senior leadership on strategic priorities, performance targets, budgeting, and forecasting
Serve as the internal advocate for member needs, ensuring programs, communications, and services deliver clear and measurable value
Coordinate member advisory activities, including recurring committee meetings and an annual engagement event or site visit
Oversee the complete member lifecycle from onboarding through renewal to ensure a consistent and high quality experience
Build and improve outreach, retention, and renewal systems, including playbooks, processes, reporting dashboards, and CRM workflows
Use data and performance insights to identify risks and opportunities, improve cross team coordination, and strengthen outcomes
Manage executive level relationships with many of the organization’s largest and most complex member accounts
Lead renewal, retention, cross selling, and account expansion efforts while maintaining strong satisfaction and trust
Cultivate senior level relationships based on credibility, transparency, and long term partnership
Track account pipeline health and overall portfolio performance, addressing risks and identifying opportunities for growth
Lead, mentor, and develop a team of member relationship managers and a senior program manager
Establish clear operating rhythms such as pipeline reviews, forecasting processes, and performance tracking to drive accountability
Strengthen team capabilities in strategic account planning, consultative engagement, and complex negotiations
Promote a collaborative and mission driven team culture aligned with organizational values
Qualifications
Undergraduate degree in business administration, economics, engineering, sustainability, or a comparable discipline
Over a decade of experience managing client or partner relationships, including several years overseeing and mentoring high performing teams
Proven ability to maintain and expand sophisticated accounts by consistently delivering value across the full customer lifecycle
Strong advisory based sales and relationship management capabilities, with experience guiding complex deals involving multiple decision-makers over extended timelines
Working knowledge of the energy industry and/or nonprofit or government sectors, including exposure to commodities, energy contracting, program delivery, or regulated market structures
Solid analytical thinking and operational systems experience; familiarity with Salesforce or comparable CRM tools preferred
Team oriented leadership approach grounded in collaboration, clear communication, structured execution, and ongoing process improvement
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