Inside Sales Representative | Real Estate
Riley Smith Group, Miami, FL, United States
Full-time, In-Office — Coconut Grove, Miami
*YOU MUST BE LIVING IN MIAMI, FL IN ORDER TO APPLY*
Role Description
Riley Smith Group (RSG), a top-producing real estate team based in Coconut Grove, is seeking a highly driven
Inside Sales Representative
to manage inbound inquiries, nurture database opportunities, and convert conversations into qualified appointments for our agents.
This is not a passive administrative role.
This role is for someone who thrives on
sales conversations, fast response times, and identifying opportunities within a large database . You will be the
first point of contact for many prospective buyers and sellers , responsible for responding to inbound leads, qualifying opportunities, and ensuring that every inquiry receives consistent and professional follow-up.
You will work closely with our sales and marketing team, ensuring that leads are
nurtured, tracked, and converted into appointments
while maintaining clear visibility into the overall health of the database.
If you are
self-motivated, competitive, and hungry to generate new business , this role offers the opportunity to grow within one of Miami’s top real estate teams.
What Success Looks Like (First 90 Days)
Fast response times to inbound leads across all platforms
Consistent follow-up systems established for new and existing leads
High-quality appointments booked for agents each week
CRM action plans implemented and maintained across assigned leads
Clear visibility into lead status and database activity
Strong communication and collaboration with agents and leadership
This role is accountable for
conversion and opportunity creation, not just lead handling.
KEY RESPONSIBILITIES Lead Management and Database Oversight
Serve as the first point of contact for inbound real estate inquiries
Respond quickly and professionally to incoming leads and sales calls
Qualify prospects and identify their needs, timeline, and motivation
Monitor lead distribution and ensure timely follow-up by agents
Maintain clear visibility into the health and activity of the database
Capture accurate information and update all interactions within the CRM
Appointment Setting & Opportunity Creation
Convert inbound conversations into qualified appointments for agents
Identify opportunities for listing appointments and buyer consultations
Use consultative sales techniques to understand client needs and provide guidance
Maximize opportunities within every interaction to generate new business
Ensure agents are properly briefed on all appointments and lead context
Lead Nurturing and Follow Up Systems
Create and manage follow-up action plans within the CRM
Execute consistent follow-up through calls, texts, and email communication
Maintain ongoing communication with prospects who are not yet ready to transact
Track engagement and activity signals to identify emerging opportunities
Ensure no qualified lead goes untouched within the database
Sales Call Handling
Answer inbound sales calls and inquiries from prospective clients
Provide a high-level customer experience during all conversations
Handle a high volume of conversations while maintaining professionalism and accuracy
Document key details from all conversations within the CRM
Escalate opportunities or concerns to agents or leadership when appropriate
Performance and Process Optimization
Maintain consistent CRM data quality and accurate lead tracking
Monitor follow-up activity and help improve database engagement strategies
Identify patterns or opportunities within the database that could generate new business
Meet or exceed monthly and quarterly appointment and performance targets
Work with leadership to continuously improve lead conversion processes
WHO YOU ARE
Highly self-motivated and competitive
Comfortable initiating and handling sales conversations
Disciplined with follow-up and organization
Thrives in a fast-paced, performance-driven environment
A strong communicator with excellent listening skills
Solution-oriented and proactive when identifying opportunities
Professional, positive, and confident speaking with clients
You understand that
consistent follow-up and speed-to-lead are critical drivers of business growth.
REQUIREMENTS
Minimum
2+ years of ISA, inside sales, or appointment-setting experience
Experience working with a CRM system such as
Follow Up Boss, Boomtown, or similar platforms
Experience working with a project management software, like
Monday.com
Proven experience converting inbound leads into qualified appointments
Strong phone communication and relationship-building skills
Ability to manage high call volume and multiple conversations simultaneously
Highly organized with strong attention to detail
Comfortable working in a fast-paced sales environment
Work Schedule Monday – Friday:
9:00 AM – 5:30 PM
Must be available to
answer incoming sales calls on nights and weekends as needed
COMPENSATION AND GROWTH
Competitive
base salary + performance-based bonus structure
Paid time off
Opportunity to grow into a senior lead conversion or sales support role
Access to industry training, systems, and real estate sales development
RECURRING MUST-ATTEND RSG EVENTS
RSG Happy Hours (Select events throughout the year; Local; Recurring)
RSG Team Meetings (Select events throughout the year; Local; Recurring)
TO APPLY Please submit your resume to
rosie@rileysmithgroup.com
#J-18808-Ljbffr
Inside Sales Representative
to manage inbound inquiries, nurture database opportunities, and convert conversations into qualified appointments for our agents.
This is not a passive administrative role.
This role is for someone who thrives on
sales conversations, fast response times, and identifying opportunities within a large database . You will be the
first point of contact for many prospective buyers and sellers , responsible for responding to inbound leads, qualifying opportunities, and ensuring that every inquiry receives consistent and professional follow-up.
You will work closely with our sales and marketing team, ensuring that leads are
nurtured, tracked, and converted into appointments
while maintaining clear visibility into the overall health of the database.
If you are
self-motivated, competitive, and hungry to generate new business , this role offers the opportunity to grow within one of Miami’s top real estate teams.
What Success Looks Like (First 90 Days)
Fast response times to inbound leads across all platforms
Consistent follow-up systems established for new and existing leads
High-quality appointments booked for agents each week
CRM action plans implemented and maintained across assigned leads
Clear visibility into lead status and database activity
Strong communication and collaboration with agents and leadership
This role is accountable for
conversion and opportunity creation, not just lead handling.
KEY RESPONSIBILITIES Lead Management and Database Oversight
Serve as the first point of contact for inbound real estate inquiries
Respond quickly and professionally to incoming leads and sales calls
Qualify prospects and identify their needs, timeline, and motivation
Monitor lead distribution and ensure timely follow-up by agents
Maintain clear visibility into the health and activity of the database
Capture accurate information and update all interactions within the CRM
Appointment Setting & Opportunity Creation
Convert inbound conversations into qualified appointments for agents
Identify opportunities for listing appointments and buyer consultations
Use consultative sales techniques to understand client needs and provide guidance
Maximize opportunities within every interaction to generate new business
Ensure agents are properly briefed on all appointments and lead context
Lead Nurturing and Follow Up Systems
Create and manage follow-up action plans within the CRM
Execute consistent follow-up through calls, texts, and email communication
Maintain ongoing communication with prospects who are not yet ready to transact
Track engagement and activity signals to identify emerging opportunities
Ensure no qualified lead goes untouched within the database
Sales Call Handling
Answer inbound sales calls and inquiries from prospective clients
Provide a high-level customer experience during all conversations
Handle a high volume of conversations while maintaining professionalism and accuracy
Document key details from all conversations within the CRM
Escalate opportunities or concerns to agents or leadership when appropriate
Performance and Process Optimization
Maintain consistent CRM data quality and accurate lead tracking
Monitor follow-up activity and help improve database engagement strategies
Identify patterns or opportunities within the database that could generate new business
Meet or exceed monthly and quarterly appointment and performance targets
Work with leadership to continuously improve lead conversion processes
WHO YOU ARE
Highly self-motivated and competitive
Comfortable initiating and handling sales conversations
Disciplined with follow-up and organization
Thrives in a fast-paced, performance-driven environment
A strong communicator with excellent listening skills
Solution-oriented and proactive when identifying opportunities
Professional, positive, and confident speaking with clients
You understand that
consistent follow-up and speed-to-lead are critical drivers of business growth.
REQUIREMENTS
Minimum
2+ years of ISA, inside sales, or appointment-setting experience
Experience working with a CRM system such as
Follow Up Boss, Boomtown, or similar platforms
Experience working with a project management software, like
Monday.com
Proven experience converting inbound leads into qualified appointments
Strong phone communication and relationship-building skills
Ability to manage high call volume and multiple conversations simultaneously
Highly organized with strong attention to detail
Comfortable working in a fast-paced sales environment
Work Schedule Monday – Friday:
9:00 AM – 5:30 PM
Must be available to
answer incoming sales calls on nights and weekends as needed
COMPENSATION AND GROWTH
Competitive
base salary + performance-based bonus structure
Paid time off
Opportunity to grow into a senior lead conversion or sales support role
Access to industry training, systems, and real estate sales development
RECURRING MUST-ATTEND RSG EVENTS
RSG Happy Hours (Select events throughout the year; Local; Recurring)
RSG Team Meetings (Select events throughout the year; Local; Recurring)
TO APPLY Please submit your resume to
rosie@rileysmithgroup.com
#J-18808-Ljbffr