Inside Sales Specialist
AdaptHealth, Brentwood, TN, United States
Overview
AdaptHealth Opportunity – Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Inside Sales Specialist
– The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. This role focuses on increasing sales, billed revenue, and new patients in accordance with department goals. It also aims to optimize patient safety, comfort, and well-being; improve awareness and confidence among healthcare professionals, physicians, and patients regarding current options and capabilities; and coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, the position involves obtaining, processing, and completing complex orders accurately and in a timely manner to meet patient needs. Responsibilities
Effectively work through a high volume of outbound calls in a fast-paced environment Generate a steady stream of referrals through researching various sales and marketing sources, selling all offered services Develop long-term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc. Obtain all required information and medical documentation to ensure complete, accurate, and timely processing of supply program orders; validate codes and fees to ensure coverage under the patient’s policy Obtain insurance authorizations when required and obtain physician order signatures as needed Discuss coverage guidelines with patients/referral sources and arrange payment of non-covered items; suggest alternative equipment as warranted based on reimbursement limitations Contact patients to explain benefits and financial responsibility for services and assist with questions regarding insurance coverage Contact referral sources and patients to discuss any problems or delays during insurance verification Ensure diagnoses and disease-state warrant the need for prescribed DME from a reimbursement standpoint; suggest additional equipment if warranted based on diagnoses or make appropriate recommendations Understand issues related to cost-effective delivery methods for DME ordered Maintain working knowledge of billing, documentation, and reimbursement guidelines/issues, including Medicare, Medicaid, other third parties, and contracted payers Assist patients and referrals in finding an alternative provider if service is not covered by insurance Prioritize urgent or emergency orders Validate and log CMNs and PARs as needed Act as a resource to external customers to facilitate resolution of AH patient issues in coordination with operational teams to assure optimal patient and referral source outcomes Act as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services Identify programs or initiatives to potentially increase company revenues, decrease costs, and/or increase customer satisfaction Know when to use best judgment with patients/referral sources during conflicts Contribute to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints Makes appropriate service-related decisions by reviewing medical information and considering medical alternatives Know when to use consensus and/or independent decision-making styles Identify and clearly communicate to sales and operations the needs of hospital and physician referral sources Promote teamwork within branch sales and operational teams by adapting to necessary changes in operational needs Utilize team/company communication systems to report and process requested information Share information and expertise with colleagues to enable them to carry out their role effectively Participate in team meetings as requested Competency, Skills And Abilities
Excellent verbal and written communication skills Excellent presentation skills Excellent customer service skills Product knowledge Motivation for sales Ability to work independently and with a team Strong analytical and problem-solving skills with attention to detail Ability to prioritize and manage multiple projects Proficient with mental alertness and proper handling of confidential information Proficient computer skills and knowledge of Microsoft Office Requirements
High School Diploma required; Associate Degree from an accredited college is preferred One (1) year work-related experience in health care, administrative, insurance, customer services, or management (any industry) B2B or B2C Sales preferred AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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AdaptHealth Opportunity – Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Inside Sales Specialist
– The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. This role focuses on increasing sales, billed revenue, and new patients in accordance with department goals. It also aims to optimize patient safety, comfort, and well-being; improve awareness and confidence among healthcare professionals, physicians, and patients regarding current options and capabilities; and coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, the position involves obtaining, processing, and completing complex orders accurately and in a timely manner to meet patient needs. Responsibilities
Effectively work through a high volume of outbound calls in a fast-paced environment Generate a steady stream of referrals through researching various sales and marketing sources, selling all offered services Develop long-term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc. Obtain all required information and medical documentation to ensure complete, accurate, and timely processing of supply program orders; validate codes and fees to ensure coverage under the patient’s policy Obtain insurance authorizations when required and obtain physician order signatures as needed Discuss coverage guidelines with patients/referral sources and arrange payment of non-covered items; suggest alternative equipment as warranted based on reimbursement limitations Contact patients to explain benefits and financial responsibility for services and assist with questions regarding insurance coverage Contact referral sources and patients to discuss any problems or delays during insurance verification Ensure diagnoses and disease-state warrant the need for prescribed DME from a reimbursement standpoint; suggest additional equipment if warranted based on diagnoses or make appropriate recommendations Understand issues related to cost-effective delivery methods for DME ordered Maintain working knowledge of billing, documentation, and reimbursement guidelines/issues, including Medicare, Medicaid, other third parties, and contracted payers Assist patients and referrals in finding an alternative provider if service is not covered by insurance Prioritize urgent or emergency orders Validate and log CMNs and PARs as needed Act as a resource to external customers to facilitate resolution of AH patient issues in coordination with operational teams to assure optimal patient and referral source outcomes Act as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services Identify programs or initiatives to potentially increase company revenues, decrease costs, and/or increase customer satisfaction Know when to use best judgment with patients/referral sources during conflicts Contribute to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints Makes appropriate service-related decisions by reviewing medical information and considering medical alternatives Know when to use consensus and/or independent decision-making styles Identify and clearly communicate to sales and operations the needs of hospital and physician referral sources Promote teamwork within branch sales and operational teams by adapting to necessary changes in operational needs Utilize team/company communication systems to report and process requested information Share information and expertise with colleagues to enable them to carry out their role effectively Participate in team meetings as requested Competency, Skills And Abilities
Excellent verbal and written communication skills Excellent presentation skills Excellent customer service skills Product knowledge Motivation for sales Ability to work independently and with a team Strong analytical and problem-solving skills with attention to detail Ability to prioritize and manage multiple projects Proficient with mental alertness and proper handling of confidential information Proficient computer skills and knowledge of Microsoft Office Requirements
High School Diploma required; Associate Degree from an accredited college is preferred One (1) year work-related experience in health care, administrative, insurance, customer services, or management (any industry) B2B or B2C Sales preferred AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
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