Archery Customer Service Representative
Lancaster Archery Supply Inc, Leola, PA, United States
Are you looking for a dynamic and rewarding career with a growing company? Lancaster Archery Supply was established in 1983 and has sustained growth year over year. Our team comes together every day to meet the needs of our customers and each employee is valued as a member of our archery family. We work hard to provide good benefits and a positive work environment. We look forward to your interest in joining our team.
The Archery Customer Service Representative is responsible for answering customer calls, live chats, and emails to provide excellent customer service. Customer interaction will include, but not be limited to, placing orders, answering technical questions, and providing assistance with all customer-related concerns.
Primary Duties and Responsibilities
Answer all calls, live chats, and email tickets delegated by queues
Provide excellent customer service through placing of orders and technical support
Communicate clearly with customers to provide accurate, timely information
Provide efficient follow up as needed or requested by customers
Successfully work through customer grievances resulting in a satisfied customer
Maintain active and dynamic knowledge of products in inventory
Other duties and special projects as assigned by management
Qualifications
Strong ability to communicate professionally both verbally and in writing with customers and employees
Positive, empathetic and professional attitude and desire to work with customers at all times
Passion for archery as an all-encompassing sport, with experience in at least one discipline
Basic computer skills, including experience with Microsoft Office
Detail oriented with strength in multi-tasking
Strong work ethic, self-motivating and able to work independently and in a team
Ability to work in a fast paced office environment
Desire to uphold values and integrity of the company through sound ethical decisions
Able to work occasional evening and weekend hours
Ability to fluently speak and write in a language other than English is desired, but is not a requirement for employment
Medical eligible 1 st of the month after date of hire
Dental eligible 1 st of the month after date of hire
Vision eligible 1 st of the month after date of hire
401K
Paid Vacation
Paid Holidays
Paid Sick
Life Insurance and AD&D
Short Term & Long Term Disability Insurance
#J-18808-Ljbffr
The Archery Customer Service Representative is responsible for answering customer calls, live chats, and emails to provide excellent customer service. Customer interaction will include, but not be limited to, placing orders, answering technical questions, and providing assistance with all customer-related concerns.
Primary Duties and Responsibilities
Answer all calls, live chats, and email tickets delegated by queues
Provide excellent customer service through placing of orders and technical support
Communicate clearly with customers to provide accurate, timely information
Provide efficient follow up as needed or requested by customers
Successfully work through customer grievances resulting in a satisfied customer
Maintain active and dynamic knowledge of products in inventory
Other duties and special projects as assigned by management
Qualifications
Strong ability to communicate professionally both verbally and in writing with customers and employees
Positive, empathetic and professional attitude and desire to work with customers at all times
Passion for archery as an all-encompassing sport, with experience in at least one discipline
Basic computer skills, including experience with Microsoft Office
Detail oriented with strength in multi-tasking
Strong work ethic, self-motivating and able to work independently and in a team
Ability to work in a fast paced office environment
Desire to uphold values and integrity of the company through sound ethical decisions
Able to work occasional evening and weekend hours
Ability to fluently speak and write in a language other than English is desired, but is not a requirement for employment
Medical eligible 1 st of the month after date of hire
Dental eligible 1 st of the month after date of hire
Vision eligible 1 st of the month after date of hire
401K
Paid Vacation
Paid Holidays
Paid Sick
Life Insurance and AD&D
Short Term & Long Term Disability Insurance
#J-18808-Ljbffr