Residential Coordinator
hfp-maine, Lewiston, ME, United States
Description
The Residential Coordinator is responsible for the daily operational oversight of assigned residential programs serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services while maintaining compliance with MaineCare (HCBS) regulations, licensing standards, CRMA requirements, and agency policies. The Residential Coordinator supports and supervises direct care staff, promotes a culture of accountability, and ensures that services are delivered safely, ethically, and in accordance with individualized support plans.
Essential Responsibilities Program Oversight
Ensure implementation of Individual Support Plans (ISPs)
Monitor documentation quality and timeliness
Oversee medication administration practices (CRMA compliance)
Conduct regular program audits and house reviews
Ensure health, safety, and environmental standards are met
Staff Supervision & Development
Supervise Direct Support Professionals (DSPs) and House Managers
Provide coaching, feedback, and performance monitoring
Assist with onboarding and orientation
Monitor training compliance (SafetyCare, CRMA, mandated training)
Participate in corrective action processes when necessary
Compliance & Documentation
Ensure compliance with MaineCare HCBS standards
Review daily notes, MARs, and incident reports
Monitor GER reporting and follow-upMaintain accurate records in electronic HR and documentation systems
Support licensing visits and audits
Scheduling & Staffing
Assist in maintaining adequate staffing levels
Support shift coverage and scheduling adjustments
Monitor overtime and staffing patterns
Participate in recruitment and interviewing of DSP candidates
Communication & Team Leadership
Serve as liaison between staff, leadership, families, and case managers
Participate in team meetings and planning meetings
Communicate expectations clearly and professionally
Promote positive team culture and accountability
Quality Assurance & Risk Management
Identify performance gaps and implement improvement plans
Address concerns related to safety or compliance immediately
Participate in internal investigations when needed
Promote dignity, independence, and community integration
Requirements Qualifications
Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
Minimum 2 years experience in residential or developmental disability services
Supervisory experience preferred
Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
CRMA certification (or ability to obtain)
Valid driver’s license and reliable transportation
Competencies
Strong leadership and coaching skills
Knowledge of Medicaid documentation standards
Ability to manage multiple priorities
Strong written and verbal communication skills
Conflict resolution and accountability management
Professional boundaries and ethical judgment
Physical & Work Requirements
Ability to work flexible hours, including occasional evenings or weekends
Ability to respond to program emergencies
Ability to assist with transfers or physical supports when necessary
Ability to pass background checks per Maine DHHS requirements
Performance Indicators
Training compliance rate
Documentation audit scores
Reduction in preventable incidents (GERs)
Staff retention rates
Timely follow-up on corrective actions
Positive licensing or audit outcomes
Benefits
Paid time off
Paid training
Health insurance
Dental/Vision insurance
401(k) retirement plan
Employer paid life insurance
Equal Employment Opportunity Statement Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.
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Essential Responsibilities Program Oversight
Ensure implementation of Individual Support Plans (ISPs)
Monitor documentation quality and timeliness
Oversee medication administration practices (CRMA compliance)
Conduct regular program audits and house reviews
Ensure health, safety, and environmental standards are met
Staff Supervision & Development
Supervise Direct Support Professionals (DSPs) and House Managers
Provide coaching, feedback, and performance monitoring
Assist with onboarding and orientation
Monitor training compliance (SafetyCare, CRMA, mandated training)
Participate in corrective action processes when necessary
Compliance & Documentation
Ensure compliance with MaineCare HCBS standards
Review daily notes, MARs, and incident reports
Monitor GER reporting and follow-upMaintain accurate records in electronic HR and documentation systems
Support licensing visits and audits
Scheduling & Staffing
Assist in maintaining adequate staffing levels
Support shift coverage and scheduling adjustments
Monitor overtime and staffing patterns
Participate in recruitment and interviewing of DSP candidates
Communication & Team Leadership
Serve as liaison between staff, leadership, families, and case managers
Participate in team meetings and planning meetings
Communicate expectations clearly and professionally
Promote positive team culture and accountability
Quality Assurance & Risk Management
Identify performance gaps and implement improvement plans
Address concerns related to safety or compliance immediately
Participate in internal investigations when needed
Promote dignity, independence, and community integration
Requirements Qualifications
Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred (or equivalent experience)
Minimum 2 years experience in residential or developmental disability services
Supervisory experience preferred
Knowledge of MaineCare HCBS waiver programs (Section 21/29 preferred)
CRMA certification (or ability to obtain)
Valid driver’s license and reliable transportation
Competencies
Strong leadership and coaching skills
Knowledge of Medicaid documentation standards
Ability to manage multiple priorities
Strong written and verbal communication skills
Conflict resolution and accountability management
Professional boundaries and ethical judgment
Physical & Work Requirements
Ability to work flexible hours, including occasional evenings or weekends
Ability to respond to program emergencies
Ability to assist with transfers or physical supports when necessary
Ability to pass background checks per Maine DHHS requirements
Performance Indicators
Training compliance rate
Documentation audit scores
Reduction in preventable incidents (GERs)
Staff retention rates
Timely follow-up on corrective actions
Positive licensing or audit outcomes
Benefits
Paid time off
Paid training
Health insurance
Dental/Vision insurance
401(k) retirement plan
Employer paid life insurance
Equal Employment Opportunity Statement Hope Family Partners is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.
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