Member Service Associate
Notre Dame Federal Credit Union, Saint Cloud, MN, United States
PRIMARY FUNCTION
The responsibility of the Member Service Associate is to meet and exceed our member’s service expectations by performing cash handling responsibilities and assigned member service functions efficiently and accurately, ensuring that our member’s financial needs are being met by referring products and services to our members. This position is responsible for providing education for our members about Credit Union products and services. This position ensures that members receive excellent service at all times, following the Credit Union’s member service model. Due to the high trust involved with dealing with members’ financial security, work is performed accurately and in a manner consistent with the Credit Union’s mission. This position actively contributes to the achievement of the branch sales and service goals. This position must effectively carry out the essential duties in a manner that consistently demonstrates the core values of Notre Dame FCU in a positive manner and other duties as assigned.
ESSENTIAL DUTIES & RESPONSIBILITIES All Member Service Associates act as an ambassador of the organization and there are many different responsibilities and duties of this position. This position will serve on the teller line and will be scheduled based upon the needs of the business. The Member Service Associate will be responsible for, but not limited to, the following items.
CASH HANDLING RESPONSIBILITIES
Accept deposits, perform withdrawals and transfers, cash checks and make loan payments.
Sell cashier’s checks, gift card and other products sold at the teller line.
Perform Visa and MasterCard cash advances as well as Equity loan advances.
Assist in opening, verifying and posting mail, ATM, and night drop deposits and/or payments.
Accept current and prior year IRA deposits.
Follow Credit Union policy when placing check holds and completing Currency Transaction Reports.
Responsible for the daily balancing of cash drawer, daily checks, and traveler checks.
Approve checks that are within your check authority limits.
Cash bonds and update member records accordingly, including but not limited to the tax files records.
Verify branch cash shipments and ATM cash deposits.
Redemption and Foreign Currency orders.
Facilitation of Foreign Check creation.
Assisting in the security of the branch vault and safe deposit box operations.
Operate and aid in balancing the coin machine. Assist members in running coin as needed.
Operate the cash counter as needed when aiding in branch balancing and auditing.
OPERATIONAL COMPLIANCE / AUDIT
Maintain minimal operational errors throughout all duties.
Assist the branch in security and fraud prevention by greeting members, monitoring surroundings, identifying fraudulent checks and documents, and protecting the members and the Credit Union daily.
Adhere to record retention requirements of Notre Dame Federal Credit Union.
Correctly and properly complete all member documentation.
Adhere to all BSA onboarding CIP procedures.
Abide by and follow Regulation B, Regulation CC and Regulation E; regularly educate members on Regulation D.
MEMBER SERVICE
Assist members in a consultative sales manner; serve as an expert financial consultant to recommend and support members’ financial literacy.
Maintain a comprehensive understanding of all products and services through ongoing training.
Aid in handling member issues, deescalating concerns in the branch or over the phone.
Greet, assist, and aid all members upon entry; seek opportunities to further the relationship with each interaction.
Actively profile new and current members and cross‑sell appropriate products and services.
Track all referrals and member‑related issues via sales and production trackers.
Order checks for members as requested.
Create, maintain, and close certificates for members as needed and recommended by the partner.
Attend and complete assigned online courses to continually increase knowledge and capabilities.
Assist members in balancing check books, reconciling account history, and managing personal finances.
Promote the organization internally and externally in all member interactions.
Process Debit Card orders, transaction research, travel notifications, log maintenance, disputes, velocity changes and core debit card system Vantiv operations.
Perform stop pays as requested by the member.
Complete Wire Transfer documentation and aid Electronic Services with transfers.
Setup and create Automated Funds Transfers (AFT) for depository accounts and loan products.
Operate computer to post transactions, open, close, and service accounts, access account information, and update member account information.
Know branch opening and closing procedures; perform these duties as necessary safely and securely.
Assist with monthly branch audit checklist and other reports and audits as needed.
Promote a favorable image and goodwill for the Credit Union within the community.
SUPERVISORY RESPONSIBILITIES None.
REQUIREMENTS PERFORMANCE STANDARDS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Member Service Associate must fully understand Credit Union products and services and be able to assist members in using these products and services. The Member Service Associate must possess a cooperative and positive attitude toward members and Credit Union staff and consistently uphold the Credit Union’s Service Expectation Model. Furthermore, the Member Service Associate must have a complete understanding of the teller line in all capacities.
QUALIFICATION REQUIREMENTS The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); plus six to twelve months related experience or training; or an equivalent combination of education and experience.
LANGUAGE SKILLS Qualified individuals must be able to read and comprehend simple instructions, short correspondence, and memos. They should also be capable of writing simple correspondence and effectively presenting information in one‑on‑one and small group situations to members, potential members and other partners of the organization.
MATHEMATICAL SKILLS This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.
REASONING ABILITY Required ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.
OTHER SKILLS & ABILITIES Proficiency in Microsoft Excel and Word; ability to use the Credit Union’s computer system for input/output transactions and general e‑mail correspondence; inquiry to memberships; and operation of standard office equipment and tools such as personal computer, calculator, fax machine, telephone, photocopier, and scanner. Attention to detail and strong analytical abilities are important. A strong understanding of lending is beneficial. Proficiency and experience in all member online access channels is required. Familiarity with the differences in products and services offered by other financial institutions compared to those offered by Notre Dame FCU.
PHYSICAL DEMANDS Physical demands include regular use of hands to handle, feel objects, tools or controls and to talk and hear; frequent walking and sitting; occasional standing, reaching with hands and arms, stooping, kneeling, crouching or crawling. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift or move up to 15 pounds.
MENTAL DEMANDS Requires alertness, precision, resourcefulness, problem‑solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.
WORK ENVIRONMENT The work environment is usually quiet to moderate in noise level.
REGULATORY COMPLIANCE & CONFIDENTIALITY Follows regulatory and policy compliance requirements, including Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, and other compliance‑related policies. Maintains confidentiality regarding non‑public information about members and Notre Dame Federal Credit Union.
#J-18808-Ljbffr
ESSENTIAL DUTIES & RESPONSIBILITIES All Member Service Associates act as an ambassador of the organization and there are many different responsibilities and duties of this position. This position will serve on the teller line and will be scheduled based upon the needs of the business. The Member Service Associate will be responsible for, but not limited to, the following items.
CASH HANDLING RESPONSIBILITIES
Accept deposits, perform withdrawals and transfers, cash checks and make loan payments.
Sell cashier’s checks, gift card and other products sold at the teller line.
Perform Visa and MasterCard cash advances as well as Equity loan advances.
Assist in opening, verifying and posting mail, ATM, and night drop deposits and/or payments.
Accept current and prior year IRA deposits.
Follow Credit Union policy when placing check holds and completing Currency Transaction Reports.
Responsible for the daily balancing of cash drawer, daily checks, and traveler checks.
Approve checks that are within your check authority limits.
Cash bonds and update member records accordingly, including but not limited to the tax files records.
Verify branch cash shipments and ATM cash deposits.
Redemption and Foreign Currency orders.
Facilitation of Foreign Check creation.
Assisting in the security of the branch vault and safe deposit box operations.
Operate and aid in balancing the coin machine. Assist members in running coin as needed.
Operate the cash counter as needed when aiding in branch balancing and auditing.
OPERATIONAL COMPLIANCE / AUDIT
Maintain minimal operational errors throughout all duties.
Assist the branch in security and fraud prevention by greeting members, monitoring surroundings, identifying fraudulent checks and documents, and protecting the members and the Credit Union daily.
Adhere to record retention requirements of Notre Dame Federal Credit Union.
Correctly and properly complete all member documentation.
Adhere to all BSA onboarding CIP procedures.
Abide by and follow Regulation B, Regulation CC and Regulation E; regularly educate members on Regulation D.
MEMBER SERVICE
Assist members in a consultative sales manner; serve as an expert financial consultant to recommend and support members’ financial literacy.
Maintain a comprehensive understanding of all products and services through ongoing training.
Aid in handling member issues, deescalating concerns in the branch or over the phone.
Greet, assist, and aid all members upon entry; seek opportunities to further the relationship with each interaction.
Actively profile new and current members and cross‑sell appropriate products and services.
Track all referrals and member‑related issues via sales and production trackers.
Order checks for members as requested.
Create, maintain, and close certificates for members as needed and recommended by the partner.
Attend and complete assigned online courses to continually increase knowledge and capabilities.
Assist members in balancing check books, reconciling account history, and managing personal finances.
Promote the organization internally and externally in all member interactions.
Process Debit Card orders, transaction research, travel notifications, log maintenance, disputes, velocity changes and core debit card system Vantiv operations.
Perform stop pays as requested by the member.
Complete Wire Transfer documentation and aid Electronic Services with transfers.
Setup and create Automated Funds Transfers (AFT) for depository accounts and loan products.
Operate computer to post transactions, open, close, and service accounts, access account information, and update member account information.
Know branch opening and closing procedures; perform these duties as necessary safely and securely.
Assist with monthly branch audit checklist and other reports and audits as needed.
Promote a favorable image and goodwill for the Credit Union within the community.
SUPERVISORY RESPONSIBILITIES None.
REQUIREMENTS PERFORMANCE STANDARDS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Member Service Associate must fully understand Credit Union products and services and be able to assist members in using these products and services. The Member Service Associate must possess a cooperative and positive attitude toward members and Credit Union staff and consistently uphold the Credit Union’s Service Expectation Model. Furthermore, the Member Service Associate must have a complete understanding of the teller line in all capacities.
QUALIFICATION REQUIREMENTS The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED); plus six to twelve months related experience or training; or an equivalent combination of education and experience.
LANGUAGE SKILLS Qualified individuals must be able to read and comprehend simple instructions, short correspondence, and memos. They should also be capable of writing simple correspondence and effectively presenting information in one‑on‑one and small group situations to members, potential members and other partners of the organization.
MATHEMATICAL SKILLS This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.
REASONING ABILITY Required ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is essential.
OTHER SKILLS & ABILITIES Proficiency in Microsoft Excel and Word; ability to use the Credit Union’s computer system for input/output transactions and general e‑mail correspondence; inquiry to memberships; and operation of standard office equipment and tools such as personal computer, calculator, fax machine, telephone, photocopier, and scanner. Attention to detail and strong analytical abilities are important. A strong understanding of lending is beneficial. Proficiency and experience in all member online access channels is required. Familiarity with the differences in products and services offered by other financial institutions compared to those offered by Notre Dame FCU.
PHYSICAL DEMANDS Physical demands include regular use of hands to handle, feel objects, tools or controls and to talk and hear; frequent walking and sitting; occasional standing, reaching with hands and arms, stooping, kneeling, crouching or crawling. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus. The partner must occasionally lift or move up to 15 pounds.
MENTAL DEMANDS Requires alertness, precision, resourcefulness, problem‑solving, numeric, persuasiveness, auditory perception, memory, creativity, concentration, judgment, writing ability, reading ability, reasoning, imagination, initiative, patience, visual perception, comparing and analyzing.
WORK ENVIRONMENT The work environment is usually quiet to moderate in noise level.
REGULATORY COMPLIANCE & CONFIDENTIALITY Follows regulatory and policy compliance requirements, including Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, and other compliance‑related policies. Maintains confidentiality regarding non‑public information about members and Notre Dame Federal Credit Union.
#J-18808-Ljbffr