Taxpayer Account Processing Agent I (REVENUE TAX SPECIALIST I)
Governor of Illinois, Alexandria, VA, United States
Position Overview
Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring three Taxpayer Account Processing Agent Is (Revenue Tax Specialist Is) for one of two divisions within our Returns and Deposit Operations Bureau located in Springfield IL. This position is responsible for processing taxpayer remittances and claims for refund; accurately and timely posting tax information to taxpayers’ accounts; and working to improve the efficiency and processing of returns, deposits, and payments for the agency. If you are detail-oriented and have strong mathematical and communication skills, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!
Essential Functions
Under general supervision within the Returns & Deposit Operations Bureau (RDOB), reviews, analyzes, evaluates and/or adjusts routine and involved original and amended tax returns, schedules and supporting documentation, small and large claim or refund requests, computer generated notices, correspondence, manual and automated account records, priority accounts, legislative referrals, disputed billings and other documents of increasing difficulty for compliance with tax laws, rules and regulations, mathematical, technical and procedural accuracy.
Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
Computes tax, penalty and interest due or payable.
Initiates and responds to written and/or oral communication from taxpayers and their representative in order to facilitate account processing regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, errors, and necessary corrective action for rejected Automated Clearing House payment or Federal wires.
Serves as a member of special project or test teams assigned to perform specific development-level studies during the design, development, testing, and implementation of new procedures and/or automated systems.
Receives on-the-job training in processing non-routine and highly technical amended tax returns, schedules, and supporting documentation; small and large claim or refund requests; computer generated notices; correspondence; manual and automated account records; priority accounts; legislative referrals; disputed billings; reasonable cause requests; and other documents of increasing difficulty for compliance with current tax laws, rules, and regulations and for mathematical, technical, and procedural accuracy.
Reviews and researches progressively difficult reasonable cause requests based on procedural and statutory guidelines.
Maintains a variety of production statistics and inventory records.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Conditions of Employment
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Agency Statement The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
Work Hours 7:45am-4:15pm or 8:00am-4:30pm, Monday-Friday (Shift varies per assigned Division within the Bureau)
Location Headquarter: IL Department of Revenue; Account Processing Administration/Returns & Deposit Operations.
101 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
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Essential Functions
Under general supervision within the Returns & Deposit Operations Bureau (RDOB), reviews, analyzes, evaluates and/or adjusts routine and involved original and amended tax returns, schedules and supporting documentation, small and large claim or refund requests, computer generated notices, correspondence, manual and automated account records, priority accounts, legislative referrals, disputed billings and other documents of increasing difficulty for compliance with tax laws, rules and regulations, mathematical, technical and procedural accuracy.
Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
Computes tax, penalty and interest due or payable.
Initiates and responds to written and/or oral communication from taxpayers and their representative in order to facilitate account processing regarding account status, laws administered by the Illinois Department of Revenue (IDOR), additional documentation or forms needed to resolve discrepancies, balances owed, errors, and necessary corrective action for rejected Automated Clearing House payment or Federal wires.
Serves as a member of special project or test teams assigned to perform specific development-level studies during the design, development, testing, and implementation of new procedures and/or automated systems.
Receives on-the-job training in processing non-routine and highly technical amended tax returns, schedules, and supporting documentation; small and large claim or refund requests; computer generated notices; correspondence; manual and automated account records; priority accounts; legislative referrals; disputed billings; reasonable cause requests; and other documents of increasing difficulty for compliance with current tax laws, rules, and regulations and for mathematical, technical, and procedural accuracy.
Reviews and researches progressively difficult reasonable cause requests based on procedural and statutory guidelines.
Maintains a variety of production statistics and inventory records.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
Conditions of Employment
Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Agency Statement The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
Work Hours 7:45am-4:15pm or 8:00am-4:30pm, Monday-Friday (Shift varies per assigned Division within the Bureau)
Location Headquarter: IL Department of Revenue; Account Processing Administration/Returns & Deposit Operations.
101 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
#J-18808-Ljbffr