Patient Account Representative
Weston County Health Services, Newcastle, WY, United States
Registration/Admitting Clerk
As the Registration/Admitting Clerk, this position is responsible for attending to incoming patients regarding admission to the hospital, ensuring all information is correct, and ensuring patients are supported and understand the process. Essential Functions: Promotes the mission, vision, and values of Weston County Health Services (WCHS). Obtains referrals and pre-authorizations as required. Explains regulations, such as visiting hours, payment of accounts, and schedule of charges. Escorts patient or arranges for escort to assigned department. Enters patient admitting information and ensures appropriate department has the patient information. Maintains records as required. Has the ability to deal effectively with patients and co-workers. Coordinates with other departments to ensure efficiency. Attends and participates in staff meetings and other assigned meetings. Adheres to accreditation and compliance standard guidelines. Utilizes good communication skills to maintain positive relationships with clients, providers, co-workers and other sections in the organization and with other facilities in the community. Maintains a professional, organized and clean working environment by following organizational policies, guidelines, and safety standards. Completes Work Assignments in a timely manner. Assists visitors with directions whenever requested. Always introduces self to patients, residents, families, and visitors when appropriate. Reports safety hazards as appropriate. Replenishes supplies as needed. Follows all infection control practices including hand washing techniques, Standard Precautions and Isolation Precautions. Maintains set quality standards when performing job duties. Has the ability to do work on his/her own with normal supervision. Observes safety-precautions. Has the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Has the ability to read and understand equipment operation manual. Cooperates with other personnel to achieve departmental objectives, maintain good employee relations, and interdepartmental objectives. Enhances professional growth and development through participation in educational programs, trainings, current literature, in-service meetings and workshops; shows responsibility for own professional practice and ongoing education and learning. Qualifications: High School Diploma or equivalent Good math skills and the ability to spot numerical errors Strong written and oral communication skills Knowledge, Skills, and Abilities: Strong organizational and interpersonal skills Has the ability to determine an appropriate course of action in more complex situations. Has the ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Has the ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work. Has the ability to maintain confidentiality of all medical, financial, and legal information. Has the ability to complete work assignments accurately and in a timely manner. Has the ability to communicate effectively, both orally and in writing. Has the ability to handle difficult situations involving patients, physicians, or others in a professional manner. Physical Requirements and Environmental Conditions: Prolonged periods of sitting at a desk and working on a computer. Occasional after-hours calls may occur. Must be able to access, find, and navigate each department at WCHS. Positions requires light to moderate work with 50 pounds maximum weight to lift and carry. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
As the Registration/Admitting Clerk, this position is responsible for attending to incoming patients regarding admission to the hospital, ensuring all information is correct, and ensuring patients are supported and understand the process. Essential Functions: Promotes the mission, vision, and values of Weston County Health Services (WCHS). Obtains referrals and pre-authorizations as required. Explains regulations, such as visiting hours, payment of accounts, and schedule of charges. Escorts patient or arranges for escort to assigned department. Enters patient admitting information and ensures appropriate department has the patient information. Maintains records as required. Has the ability to deal effectively with patients and co-workers. Coordinates with other departments to ensure efficiency. Attends and participates in staff meetings and other assigned meetings. Adheres to accreditation and compliance standard guidelines. Utilizes good communication skills to maintain positive relationships with clients, providers, co-workers and other sections in the organization and with other facilities in the community. Maintains a professional, organized and clean working environment by following organizational policies, guidelines, and safety standards. Completes Work Assignments in a timely manner. Assists visitors with directions whenever requested. Always introduces self to patients, residents, families, and visitors when appropriate. Reports safety hazards as appropriate. Replenishes supplies as needed. Follows all infection control practices including hand washing techniques, Standard Precautions and Isolation Precautions. Maintains set quality standards when performing job duties. Has the ability to do work on his/her own with normal supervision. Observes safety-precautions. Has the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Has the ability to read and understand equipment operation manual. Cooperates with other personnel to achieve departmental objectives, maintain good employee relations, and interdepartmental objectives. Enhances professional growth and development through participation in educational programs, trainings, current literature, in-service meetings and workshops; shows responsibility for own professional practice and ongoing education and learning. Qualifications: High School Diploma or equivalent Good math skills and the ability to spot numerical errors Strong written and oral communication skills Knowledge, Skills, and Abilities: Strong organizational and interpersonal skills Has the ability to determine an appropriate course of action in more complex situations. Has the ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Has the ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work. Has the ability to maintain confidentiality of all medical, financial, and legal information. Has the ability to complete work assignments accurately and in a timely manner. Has the ability to communicate effectively, both orally and in writing. Has the ability to handle difficult situations involving patients, physicians, or others in a professional manner. Physical Requirements and Environmental Conditions: Prolonged periods of sitting at a desk and working on a computer. Occasional after-hours calls may occur. Must be able to access, find, and navigate each department at WCHS. Positions requires light to moderate work with 50 pounds maximum weight to lift and carry. Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.