Bilingual Customer Service Representative (Spanish, English)
Addison Group, Oklahoma City, OK, United States
Job Title:
Bilingual Customer Service Representative (Spanish/English)
Location:
Oklahoma City, OK
Industry:
Financial Services
Pay:
$19 – $20 per hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with our client, a stable and growing organization in the financial services industry, to hire bilingual customer service professionals. This is a team-oriented environment that values strong communication skills, reliability, and a commitment to helping customers find solutions.
Job Description:
The Bilingual Customer Service Representative will support customers by phone, assisting them with account-related questions and exploring available solutions. This role requires fluency in both Spanish and English and involves handling a mix of inbound and outbound calls in a structured call center setting. Comprehensive training is provided to ensure employees feel confident navigating systems, understanding processes, and delivering a high-quality customer experience.
Key Responsibilities
Answer incoming calls and assist Spanish- and English-speaking customers
Make outbound follow-up calls as needed
Review customer information and provide clear, accurate guidance
Enter and update account details within internal systems
Maintain thorough documentation of all customer interactions
Meet established productivity and quality standards
Qualifications
Fluent in both Spanish and English (verbal and written)
Previous customer service or call center experience preferredComfortable working in a fast-paced, phone-based environment
Strong attention to detail and ability to multitask
Basic computer proficiency and ability to navigate multiple systems
Dependable with strong attendance and communication skills
Additional Details
Occasional Saturday shift may be required based on business needs
Structured training program provided
Performance-based incentive opportunities available
Perks
Competitive hourly pay
Comprehensive benefits package
Growth and advancement opportunities
Supportive team environment
Business casual dress code
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Bilingual Customer Service Representative (Spanish/English)
Location:
Oklahoma City, OK
Industry:
Financial Services
Pay:
$19 – $20 per hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is partnering with our client, a stable and growing organization in the financial services industry, to hire bilingual customer service professionals. This is a team-oriented environment that values strong communication skills, reliability, and a commitment to helping customers find solutions.
Job Description:
The Bilingual Customer Service Representative will support customers by phone, assisting them with account-related questions and exploring available solutions. This role requires fluency in both Spanish and English and involves handling a mix of inbound and outbound calls in a structured call center setting. Comprehensive training is provided to ensure employees feel confident navigating systems, understanding processes, and delivering a high-quality customer experience.
Key Responsibilities
Answer incoming calls and assist Spanish- and English-speaking customers
Make outbound follow-up calls as needed
Review customer information and provide clear, accurate guidance
Enter and update account details within internal systems
Maintain thorough documentation of all customer interactions
Meet established productivity and quality standards
Qualifications
Fluent in both Spanish and English (verbal and written)
Previous customer service or call center experience preferredComfortable working in a fast-paced, phone-based environment
Strong attention to detail and ability to multitask
Basic computer proficiency and ability to navigate multiple systems
Dependable with strong attendance and communication skills
Additional Details
Occasional Saturday shift may be required based on business needs
Structured training program provided
Performance-based incentive opportunities available
Perks
Competitive hourly pay
Comprehensive benefits package
Growth and advancement opportunities
Supportive team environment
Business casual dress code
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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