Client Relationship Manager
The Greenery Inc., North Charleston, SC, United States
Job Summary
The Client Relationship Manager is the primary contact for all clients, responsible for the upholding and communicating company standards, ensuring high client satisfaction, while maintaining and growing client relationships. This role aims to enhance client satisfaction, retention, revenue growth, and profitability.
This position reports to the Director of Client Services and collaborates closely with the Branch Manager and Production Managers.
Core Values
Culture of Safety – Safety is always job #1
A Growing Tradition Plants, Personally, Financially and Professionally
Employee Owned – Personal Pride in Success with an Owners Mentality
Exceptional Customer Experience – Delighting our Clients with our Products and Services
Good Neighbors – Community Pride – Sharing our Success
Respectability – Treating Others as we want to be treated
Duties/Responsibilities
Ensure smooth client onboarding and integration.
Communicate and follow up with Plans of Action as production performs, resolves and executes control standards.
Monitor project timelines, budgets, and outcomes to ensure client satisfaction and profitability.
Identify and pursue opportunities to upsell and cross-sell to existing clients
Build, strengthen and maintain client relationships.
Retain and grow account base
Address and resolve client complaints and issues promptly and effectively.
Maintain consistent, scheduled communication cadence with clients
Identify and mitigate risks proactively
Gather client feedback and use it to drive continuous improvement with production teams.
Facilitate effective communication between clients and internal teams.
Foster a collaborative environment to enhance teamwork and problem-solving
Attend networking and industry events.
Manage and communicate the contract renewal process and price increase.
Design, estimate and propose enhancement opportunities
Manage Aspire and other integrated software systems to maximize performance.
Manage A/R communication to ensure timely payment for services rendered
Drive strategic plan for adoption and utilization of products
Requirements Required Skills/Abilities
Strong analytical and problem-solving skills, organizational, communication, coordination and presentation skills
Proficient computer technology including MS Office Suite, Aspire software knowledge is a plus.
Horticultural experience/ knowledge preferred
Strong social skills with an ability to build relationships internally and externally
Ability to manage conflict resolution
Ability to work in a fast-paced, team environment with a high sense of urgency
Strong ability to multitask and handle competing priorities in a constantly changing environment
Education and Experience
Associates or Bachelors degree preferred
3-4 years of experience as a Client Relations Manager preferred
Effective oral and written communication skills
Physical Requirements
Must be able to travel
Prolonged periods standing, walking, stretching, bending, climbing ladders, kneeling, and pulling
Must be able to lift up to 25 pounds at times
Must be able to work in a variety of weather conditions
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Job descriptions are not intended and do not create employment contracts.
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This position reports to the Director of Client Services and collaborates closely with the Branch Manager and Production Managers.
Core Values
Culture of Safety – Safety is always job #1
A Growing Tradition Plants, Personally, Financially and Professionally
Employee Owned – Personal Pride in Success with an Owners Mentality
Exceptional Customer Experience – Delighting our Clients with our Products and Services
Good Neighbors – Community Pride – Sharing our Success
Respectability – Treating Others as we want to be treated
Duties/Responsibilities
Ensure smooth client onboarding and integration.
Communicate and follow up with Plans of Action as production performs, resolves and executes control standards.
Monitor project timelines, budgets, and outcomes to ensure client satisfaction and profitability.
Identify and pursue opportunities to upsell and cross-sell to existing clients
Build, strengthen and maintain client relationships.
Retain and grow account base
Address and resolve client complaints and issues promptly and effectively.
Maintain consistent, scheduled communication cadence with clients
Identify and mitigate risks proactively
Gather client feedback and use it to drive continuous improvement with production teams.
Facilitate effective communication between clients and internal teams.
Foster a collaborative environment to enhance teamwork and problem-solving
Attend networking and industry events.
Manage and communicate the contract renewal process and price increase.
Design, estimate and propose enhancement opportunities
Manage Aspire and other integrated software systems to maximize performance.
Manage A/R communication to ensure timely payment for services rendered
Drive strategic plan for adoption and utilization of products
Requirements Required Skills/Abilities
Strong analytical and problem-solving skills, organizational, communication, coordination and presentation skills
Proficient computer technology including MS Office Suite, Aspire software knowledge is a plus.
Horticultural experience/ knowledge preferred
Strong social skills with an ability to build relationships internally and externally
Ability to manage conflict resolution
Ability to work in a fast-paced, team environment with a high sense of urgency
Strong ability to multitask and handle competing priorities in a constantly changing environment
Education and Experience
Associates or Bachelors degree preferred
3-4 years of experience as a Client Relations Manager preferred
Effective oral and written communication skills
Physical Requirements
Must be able to travel
Prolonged periods standing, walking, stretching, bending, climbing ladders, kneeling, and pulling
Must be able to lift up to 25 pounds at times
Must be able to work in a variety of weather conditions
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Job descriptions are not intended and do not create employment contracts.
#J-18808-Ljbffr