Customer Experience Representative - ICS

J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with internal and external customers to request information or resolve problems; Schedule pick-up and delivery appointments to optimize transit time and meet customer expectations; Enter customer orders into the order management system and provide information to operations teams