Pro Strategist
Feathr, Gainesville, FL, United States
As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits, Feathr is purpose‑built to help our customers unlock more results, time, and confidence.
Pro Strategist Base pay: $75,000 annually, up to $30,000 variable, total potential OTE of $105,000.
Benefits: Health, dental, vision, Summer and Winter breaks, paid vacation and sick time.
As a Pro Strategist at Feathr, you’ll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that’s reshaping how nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, ensuring their satisfaction, understanding their unique needs, and driving their success by serving as subject‑matter expert and guide.
You will inspire and empower our customers by offering strategic insights, expert technical guidance, and dedicated coaching, fostering a productive and outstanding customer experience that drives exceptional outcomes.
Your Experience
3+ years experience working in a customer relationship management role
2+ years experience developing, managing, or planning marketing campaigns
1+ years of account management across multiple simultaneous customer relationships
Proven experience consulting, training, or advising customers
Your Qualities
Proactive: use foresight and planning to anticipate roadblocks; overcommunicate and share information clearly.
Relationship Management: build connections and positive relationships with customers that contribute to service retention.
Clarity: adjust communication toward audience; use simple communications and ask questions to gauge understanding; translate technical concepts for non‑technical audiences.
Organized: strong attention to detail and accuracy; excellent follow‑through skills.
Marketing Subject Matter Expert: apply evolving marketing best practices to customer’s campaign strategies, personal workflows, and conversations in alignment with Feathr’s positioning.
Your Day
Become a Feathr product expert and strategic adviser.
Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
Assist customers in developing skills to independently create and manage campaign plans based on their goals.
Manage a portfolio of customer accounts.
Deliver virtual strategy sessions or training and email communication to customers.
Track account progress and status updates in Salesforce and Planhat.
Communicate effectively with customers and internal team members at Feathr to ensure customer renewal.
Create and lead customer business reviews to highlight value with Feathr, and uncover risk and growth opportunities.
Location This role is open to remote candidates located within the United States, with a preference for those in the EST or CST time zones. There is also an option to work from our headquarters in Gainesville, FL.
Interview Process As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice.
HR Information Screen – 15‑minute virtual interview focused on relevant work experience, compensation, role overview, and questions.
Work Assignment + Manager Interview – Work assignment prompt to complete a project within 90 minutes; followed by a 45‑minute virtual manager interview.
Panel Interview – 60‑minute interview with two to three key members of the team, diving deeper into role, technical knowledge, and requirements.
Offer – Talent Acquisition Team will discuss offer details with candidate.
Interviewing at Feathr We’ve prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice for making the most of your interview experience. Access the resource here.
Benefits & Perks for Full‑time Employees
Full vision and dental, 99% health insurance
Flexible work schedule
Sick time for physical or mental health needs
Vacation time
Extended Summer + Winter breaks
Parental leave
Wellness reimbursement credit
Home office stipend
Professional development budget
Team hangouts and events
Culture Feathr defines culture as the secret sauce that makes our flock members want to come to work daily and do their best work. We have an acronym that conveys the most important aspects of the culture we strive to have:
Practicality: Progress over perfection
Ambition: When Feathr wins, we all win
Candor: Better communication, better results
Trust: Assume the best, share openly
Service: We exist to fix
Feathr is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you would drive value in this position, please apply.
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Pro Strategist Base pay: $75,000 annually, up to $30,000 variable, total potential OTE of $105,000.
Benefits: Health, dental, vision, Summer and Winter breaks, paid vacation and sick time.
As a Pro Strategist at Feathr, you’ll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that’s reshaping how nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, ensuring their satisfaction, understanding their unique needs, and driving their success by serving as subject‑matter expert and guide.
You will inspire and empower our customers by offering strategic insights, expert technical guidance, and dedicated coaching, fostering a productive and outstanding customer experience that drives exceptional outcomes.
Your Experience
3+ years experience working in a customer relationship management role
2+ years experience developing, managing, or planning marketing campaigns
1+ years of account management across multiple simultaneous customer relationships
Proven experience consulting, training, or advising customers
Your Qualities
Proactive: use foresight and planning to anticipate roadblocks; overcommunicate and share information clearly.
Relationship Management: build connections and positive relationships with customers that contribute to service retention.
Clarity: adjust communication toward audience; use simple communications and ask questions to gauge understanding; translate technical concepts for non‑technical audiences.
Organized: strong attention to detail and accuracy; excellent follow‑through skills.
Marketing Subject Matter Expert: apply evolving marketing best practices to customer’s campaign strategies, personal workflows, and conversations in alignment with Feathr’s positioning.
Your Day
Become a Feathr product expert and strategic adviser.
Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
Assist customers in developing skills to independently create and manage campaign plans based on their goals.
Manage a portfolio of customer accounts.
Deliver virtual strategy sessions or training and email communication to customers.
Track account progress and status updates in Salesforce and Planhat.
Communicate effectively with customers and internal team members at Feathr to ensure customer renewal.
Create and lead customer business reviews to highlight value with Feathr, and uncover risk and growth opportunities.
Location This role is open to remote candidates located within the United States, with a preference for those in the EST or CST time zones. There is also an option to work from our headquarters in Gainesville, FL.
Interview Process As a part of our commitment to creating a fair, equitable, and positive interview experience for all candidates, we offer full transparency of our interview stages to give applicants an idea of the time and effort involved. Each interview stage consists of standardized questions and rubrics with a scoring system to ensure a consistent and fair assessment practice.
HR Information Screen – 15‑minute virtual interview focused on relevant work experience, compensation, role overview, and questions.
Work Assignment + Manager Interview – Work assignment prompt to complete a project within 90 minutes; followed by a 45‑minute virtual manager interview.
Panel Interview – 60‑minute interview with two to three key members of the team, diving deeper into role, technical knowledge, and requirements.
Offer – Talent Acquisition Team will discuss offer details with candidate.
Interviewing at Feathr We’ve prepared a comprehensive candidate resource that provides valuable insights and tips for interviewing at Feathr. It covers everything from common interview questions to helpful advice for making the most of your interview experience. Access the resource here.
Benefits & Perks for Full‑time Employees
Full vision and dental, 99% health insurance
Flexible work schedule
Sick time for physical or mental health needs
Vacation time
Extended Summer + Winter breaks
Parental leave
Wellness reimbursement credit
Home office stipend
Professional development budget
Team hangouts and events
Culture Feathr defines culture as the secret sauce that makes our flock members want to come to work daily and do their best work. We have an acronym that conveys the most important aspects of the culture we strive to have:
Practicality: Progress over perfection
Ambition: When Feathr wins, we all win
Candor: Better communication, better results
Trust: Assume the best, share openly
Service: We exist to fix
Feathr is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you would drive value in this position, please apply.
#J-18808-Ljbffr