Luxury Residential Property Manager / Client Concierge
Thoughtforms, Acton, MA, United States
Thoughtforms
Luxury Residential Property Manager / Client Concierge Thoughtforms is a nationally renowned construction company dedicated to building better homes that positively impact individuals and the world. With a legacy dating back to 1972, we prioritize quality in every detail, from the level of finish to the health of the indoor environment, energy efficiency, and durability. We partner with exceptional architects, interior designers, and landscape architects to create homes that are as beautiful as they are intentional.
The Opportunity If you've worked in high-end residential property management, luxury hospitality, or concierge-style client service and you know how to coordinate vendors, manage expectations, and protect a premium client experience, this role will feel natural.
As our Luxury Residential Property Manager / Client Concierge, you'll be the steady, trusted point of contact for homeowners after construction, overseeing proactive maintenance, coordinating small projects, and ensuring every interaction reflects Thoughtforms' standard of care. This is a relationship-driven role with real operational responsibility: schedules, budgets, documentation, and excellent outcomes.
Responsibilities
Serve as the primary point of contact for clients in our service team. The team looks after our homes post-construction and is involved in everything from regular maintenance to small projects. Construction knowledge and customer service are key skills
Coordinate with clients, subcontractors, architects, and vendors to manage schedules, budgets, regular maintenance and any small project updates
Demonstrate advanced knowledge of construction methods, troubleshooting post-construction issues, and providing practical solutions for means, methods, budgets, and schedules
Ensure all project documentation, including invoicing and subcontractor paperwork, is accurately prepared and finalized within approved timelines
Track costs and progress against estimates to inform planning and client relationships
Foster collaboration among the service team to address obstacles, communicate emerging issues, and develop solutions that meet client expectations
Proactively manage client concerns and ensure their satisfaction with the work delivered, including the resolution of post-construction issues
Support the wider service team in maintaining the highest standards of construction quality, including cleanliness, organization, and care for client property
Participate in emergency on-call service, assisting with urgent client needs as necessary
Ensure a safe work environment by complying with all safety regulations and promoting safety among team members and subcontractors
Contribute to improving company processes, sharing lessons learned, and helping improve team performance
Qualifications
Proven experience in a service-oriented or client-facing role, preferably within construction or a related field
Strong understanding of construction methods, materials, and sustainable design practices
Excellent project management, scheduling, and cost estimation skillsStrong communication skills, both verbal and written, with the ability to build relationships with clients, vendors, and team members
Exceptional problem-solving abilities, with a focus on collaboration and finding solutions, not assigning blame
Advanced computer skills, including proficiency with project management software, email, and basic spreadsheets
Commitment to safety and compliance with all safety standards and regulations
A passion for delivering high-quality work and building lasting relationships with clients and teammates
Salary And Benefits
Salary range: $80,000 to $100,000
Full-time position
Medical
Dental
Vision
Long and short-term disability insurance
PTO in addition to holidays
401K and profit sharing
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Luxury Residential Property Manager / Client Concierge Thoughtforms is a nationally renowned construction company dedicated to building better homes that positively impact individuals and the world. With a legacy dating back to 1972, we prioritize quality in every detail, from the level of finish to the health of the indoor environment, energy efficiency, and durability. We partner with exceptional architects, interior designers, and landscape architects to create homes that are as beautiful as they are intentional.
The Opportunity If you've worked in high-end residential property management, luxury hospitality, or concierge-style client service and you know how to coordinate vendors, manage expectations, and protect a premium client experience, this role will feel natural.
As our Luxury Residential Property Manager / Client Concierge, you'll be the steady, trusted point of contact for homeowners after construction, overseeing proactive maintenance, coordinating small projects, and ensuring every interaction reflects Thoughtforms' standard of care. This is a relationship-driven role with real operational responsibility: schedules, budgets, documentation, and excellent outcomes.
Responsibilities
Serve as the primary point of contact for clients in our service team. The team looks after our homes post-construction and is involved in everything from regular maintenance to small projects. Construction knowledge and customer service are key skills
Coordinate with clients, subcontractors, architects, and vendors to manage schedules, budgets, regular maintenance and any small project updates
Demonstrate advanced knowledge of construction methods, troubleshooting post-construction issues, and providing practical solutions for means, methods, budgets, and schedules
Ensure all project documentation, including invoicing and subcontractor paperwork, is accurately prepared and finalized within approved timelines
Track costs and progress against estimates to inform planning and client relationships
Foster collaboration among the service team to address obstacles, communicate emerging issues, and develop solutions that meet client expectations
Proactively manage client concerns and ensure their satisfaction with the work delivered, including the resolution of post-construction issues
Support the wider service team in maintaining the highest standards of construction quality, including cleanliness, organization, and care for client property
Participate in emergency on-call service, assisting with urgent client needs as necessary
Ensure a safe work environment by complying with all safety regulations and promoting safety among team members and subcontractors
Contribute to improving company processes, sharing lessons learned, and helping improve team performance
Qualifications
Proven experience in a service-oriented or client-facing role, preferably within construction or a related field
Strong understanding of construction methods, materials, and sustainable design practices
Excellent project management, scheduling, and cost estimation skillsStrong communication skills, both verbal and written, with the ability to build relationships with clients, vendors, and team members
Exceptional problem-solving abilities, with a focus on collaboration and finding solutions, not assigning blame
Advanced computer skills, including proficiency with project management software, email, and basic spreadsheets
Commitment to safety and compliance with all safety standards and regulations
A passion for delivering high-quality work and building lasting relationships with clients and teammates
Salary And Benefits
Salary range: $80,000 to $100,000
Full-time position
Medical
Dental
Vision
Long and short-term disability insurance
PTO in addition to holidays
401K and profit sharing
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