Hotel Director
Nichols College, Dudley, MA, United States
and the job listing Expires on April 16, 2026
Full-Time Job Hospitality, Events & Tourism
Key Success Factors i) Excellent attention to detail and friendly & responsive guest service, ii) strong communicator- with guests, staff, and tourists, and iii) “Best Practices” proficiency in housekeeping, front desk & bell staff, and working knowledge food & beverage operations/events. Must be willing to work early evenings, and housekeeping operations/management is essential. About 60% FOH presence and 40% admin/management.
Summary Meet and greet hotel guests, supervise Hotel (96 guest rooms) Housekeeping Managers, Guest House (100 two-bedroom chalets) and Villa (46 two, three, and four-bedroom townhomes) Housekeeping Managers and Front Desk Reception Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Direct guest satisfaction & guest service initiatives. Senior Management Team member.
Supervisory Responsibilities Supervise all resort Housekeeping Managers and Front Desk Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Implement supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct reports i) Front Desk Reception Manager, ii) Executive Hotel Housekeeper and iii) Executive Villa/Guest House Housekeeper.
Education and/or Experience Bachelor’s degree (BS, BA) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
Certifications Certified Hospitality Housekeeping Manager (CHHM) Certification and/or Certified Hotel General Manager (CHGM) is advantageous.
Computer Skills Proficient with Excel, MSWord, PowerPoint and Oracle OPERA Property Management Software.
Essential Duties and Responsibilities
Ensure attentive, friendly, and technically competent customer service and adhere to company standards
Supervise front office and housekeeping operations (including night audit, bell/valet) and collaborate in the scheduling of work
Review and communicate to staff daily activities/group specification sheets for current events
Collaborate on divisional annual operating plans and budget
Conduct weekly Resort Operations Meeting
Continually evaluate condition of FF&E and decor and propose appropriate corrective action and financial implications
Ensure that all hotel rooms are cleaned and inspected before they are occupied
Collaborate on hiring, training, counseling, and scheduling for departmental staff
Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance
Schedule employees to reflect business levels and ensure a high level of guest service, while staying within budget guidelines
Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget
Direct and implement new systems to assist operations in keeping with hospitality best management practices
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Full-Time Job Hospitality, Events & Tourism
Key Success Factors i) Excellent attention to detail and friendly & responsive guest service, ii) strong communicator- with guests, staff, and tourists, and iii) “Best Practices” proficiency in housekeeping, front desk & bell staff, and working knowledge food & beverage operations/events. Must be willing to work early evenings, and housekeeping operations/management is essential. About 60% FOH presence and 40% admin/management.
Summary Meet and greet hotel guests, supervise Hotel (96 guest rooms) Housekeeping Managers, Guest House (100 two-bedroom chalets) and Villa (46 two, three, and four-bedroom townhomes) Housekeeping Managers and Front Desk Reception Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Direct guest satisfaction & guest service initiatives. Senior Management Team member.
Supervisory Responsibilities Supervise all resort Housekeeping Managers and Front Desk Manager. Collaborate with Sales Director, Food & Beverage Director, Maintenance Manager, Reservations/Revenue Manager, and Owner Services Director. Implement supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Direct reports i) Front Desk Reception Manager, ii) Executive Hotel Housekeeper and iii) Executive Villa/Guest House Housekeeper.
Education and/or Experience Bachelor’s degree (BS, BA) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience.
Certifications Certified Hospitality Housekeeping Manager (CHHM) Certification and/or Certified Hotel General Manager (CHGM) is advantageous.
Computer Skills Proficient with Excel, MSWord, PowerPoint and Oracle OPERA Property Management Software.
Essential Duties and Responsibilities
Ensure attentive, friendly, and technically competent customer service and adhere to company standards
Supervise front office and housekeeping operations (including night audit, bell/valet) and collaborate in the scheduling of work
Review and communicate to staff daily activities/group specification sheets for current events
Collaborate on divisional annual operating plans and budget
Conduct weekly Resort Operations Meeting
Continually evaluate condition of FF&E and decor and propose appropriate corrective action and financial implications
Ensure that all hotel rooms are cleaned and inspected before they are occupied
Collaborate on hiring, training, counseling, and scheduling for departmental staff
Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance
Schedule employees to reflect business levels and ensure a high level of guest service, while staying within budget guidelines
Monitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget
Direct and implement new systems to assist operations in keeping with hospitality best management practices
#J-18808-Ljbffr