Customer Consultant
Exelon, Phila, PA, United States
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
Receiving and answering customer inquiries via different communication methods.
Furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.
Processing orders regarding customer service requests, credit and collection activities.
Processing deferred payment arrangements.
Processing electric and gas emergencies.
Reviewing and analyzing accounts to determine solutions.
Providing customers explanations regarding usage and rates.
Other customer requests and tasks assigned by management.
Job Scope
JOB SCOPE
To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation.
Schedule: This position will be scheduled for 40 hour a week. You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. However, Customer Care Center hours may vary based upon emergent issues. Hours to address Holidays and emergency response needs may be required. Schedules may vary weekly and change within (48) hours based on business needs including hours to address holidays and emergency response.
Training onsite five days a week at PECO HQ on Market St in Philadelphia for minimum of six months
Minimum Qualifications
MINIMUM QUALIFICATIONS
You must have at least (2) years customer service experience (call center environment is preferred).
High School diploma or equivalent.
You must be able to type a
MINIMUM
of 40 words per minute.
Excellent written & verbal communication skills.
Strong PC Skills and professional telephone etiquette.
Ability to multi-task (type while talking to customers).
Ability to work in a fast paced environment.
You must demonstrate excellent written & verbal communication skills.
You must have a proven track record of reliability and customer focus.
Preferred Qualifications
PREFERRED QUALIFICATIONS
Advanced education preferred
Hands on experience with Microsoft Suites, specifically Excel
Demonstrated presentation skills
Previous experience in high volume call center
Ability to navigate multiple systems
Experience with high priority calls
Benefits
Hourly rates will be paid in accordance with terms of the candidate's skills, qualifications, experience or collective bargaining agreement: $31.63/Hr.
Annual Bonus for eligible positions: 4%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
PRIMARY PURPOSE OF POSITION
Deliver a Premier Customer Experience to PECO electric and gas customers. The position requires strong communication skills and computer skills, including Microsoft programs. Previous customer service in a high-volume customer-oriented industry strongly preferred.
Primary Duties
PRIMARY DUTIES AND ACCOUNTABILITIES
Receiving and answering customer inquiries via different communication methods.
Furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.
Processing orders regarding customer service requests, credit and collection activities.
Processing deferred payment arrangements.
Processing electric and gas emergencies.
Reviewing and analyzing accounts to determine solutions.
Providing customers explanations regarding usage and rates.
Other customer requests and tasks assigned by management.
Job Scope
JOB SCOPE
To qualify for this position candidates must pass the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Mathematical Calculations, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 40WPM, in addition to interviewing for the position. Candidates must also pass the pre-employment drug & alcohol testing and a background Investigation.
Schedule: This position will be scheduled for 40 hour a week. You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm. However, Customer Care Center hours may vary based upon emergent issues. Hours to address Holidays and emergency response needs may be required. Schedules may vary weekly and change within (48) hours based on business needs including hours to address holidays and emergency response.
Training onsite five days a week at PECO HQ on Market St in Philadelphia for minimum of six months
Minimum Qualifications
MINIMUM QUALIFICATIONS
You must have at least (2) years customer service experience (call center environment is preferred).
High School diploma or equivalent.
You must be able to type a
MINIMUM
of 40 words per minute.
Excellent written & verbal communication skills.
Strong PC Skills and professional telephone etiquette.
Ability to multi-task (type while talking to customers).
Ability to work in a fast paced environment.
You must demonstrate excellent written & verbal communication skills.
You must have a proven track record of reliability and customer focus.
Preferred Qualifications
PREFERRED QUALIFICATIONS
Advanced education preferred
Hands on experience with Microsoft Suites, specifically Excel
Demonstrated presentation skills
Previous experience in high volume call center
Ability to navigate multiple systems
Experience with high priority calls
Benefits
Hourly rates will be paid in accordance with terms of the candidate's skills, qualifications, experience or collective bargaining agreement: $31.63/Hr.
Annual Bonus for eligible positions: 4%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.