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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.\nMajor Responsibilities:\nA Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.\n***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586 ***\nOnce you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.\nA day in the life of a Customer Service Monitoring Representative can look like:\nYou will work in a dynamic, collaborative environment, working closely with customers and coworkers.\nHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.\nPaying attention to detail while documenting alarm handling procedures within the alarm screens.\nCompleting alarm processing in accordance with departmental procedures.\nProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.\nReceiving inbound calls related to alarm call back inquires.\nWhen you commit to uswe commit to you. Our employees receive a comprehensive, full benefits package that includes:\nWhat's in it for you?\nYou play an important role in saving lives for a living\nPaid Training.\nOnce approved for hybrid work, ADT requires:\nDesignated place to work from home.\nHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\nAt least 25mbps to of internet to download and 15mbps to upload.\nADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.\nADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.\nPathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.\nWe're looking for someone with results they are proud of like:\nHigh school diploma or equivalent required\nMinimum of six (6) months of customer service experience required\nAbility to be licensed in multiple states\nTechnical aptitude, problem solving skills and ability to prioritize multiple items at once\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).\nYou will receive an additional $1.00 per hour for being an Onsite or Hybrid employee\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nThe anticipated end date for application submission is 4/13/2026. The role is scheduled to start 5/11/2026.\nAbout the Team

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

","Customer Service Monitoring Representative

At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider...",[528],{"_458":459,"_454":529,"_452":530,"_456":531,"_460":532},"Rochester","Rochester, NY, United States, 14618","NY","14618",["B","2939894337"],"3 days ago","/jobs/2939894337-customer-service-monitoring-representative","Rochester, NY, United States","/jobs?location=Rochester%2C+NY%2C+United+States",{"_435":283,"_439":539,"_470":471,"_462":463,"_248":540,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":541,"_431":546,"_473":474,"_436":129,"_487":488,"_478":547,"_489":442,"_490":548,"_492":493,"_494":549,"_496":497},["D",1774026000000],"Customer Service Monitoring Representative

At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.\nMajor Responsibilities:\nA Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.\n***This role requires onsite work from our office located at: 8880 Esters Blvd, Irving, TX 75063***\nOnce you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.\nA day in the life of a Customer Service Monitoring Representative can look like:\nYou will work in a dynamic, collaborative environment, working closely with customers and coworkers.\nHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.\nPaying attention to detail while documenting alarm handling procedures within the alarm screens.\nCompleting alarm processing in accordance with departmental procedures.\nProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.\nReceiving inbound calls related to alarm call back inquires.\nWhen you commit to uswe commit to you. Our employees receive a comprehensive, full benefits package that includes:\nWhat's in it for you?\nYou play an important role in saving lives for a living\nPaid Training.\nOnce approved for hybrid work, ADT requires:\nDesignated place to work from home.\nHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\nAt least 25mbps to of internet to download and 15mbps to upload.\nADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.\nADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.\nPathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.\nWe're looking for someone with results they are proud of like:\nHigh school diploma or equivalent required\nMinimum of six (6) months of customer service experience required\nAbility to be licensed in multiple states\nTechnical aptitude, problem solving skills and ability to prioritize multiple items at once\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).\nYou will receive an additional $1.00 per hour for being an Onsite or Hybrid employee\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nThe anticipated end date for application submission is 4/13/26. The role is scheduled to start 5/11/26.\n",[542],{"_458":459,"_454":543,"_452":544,"_456":457,"_460":545},"Ringgold","Ringgold, TX, United States, 76261","76261",["B","2949432521"],"/jobs/2949432521-customer-service-monitoring-representative","Ringgold, TX, United States","/jobs?location=Ringgold%2C+TX%2C+United+States",{"_435":283,"_439":551,"_470":471,"_462":552,"_248":553,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":554,"_431":560,"_473":561,"_436":129,"_487":534,"_478":562,"_489":442,"_490":563,"_492":564,"_494":565,"_496":497},["D",1773961200000],"ADT Solar","Customer Service Monitoring Representative

At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.\nMajor Responsibilities:\nA Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.\n***This role requires onsite work from our office located at: 10620 Kemp Fain Ln, Knoxville, TN 37932***\nA day in the life of a Customer Service Monitoring Representative can look like:\nYou will work in a dynamic, collaborative environment, working closely with customers and coworkers.\nHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.\nPaying attention to detail while documenting alarm handling procedures within the alarm screens.\nCompleting alarm processing in accordance with departmental procedures.\nProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.\nReceiving inbound calls related to alarm call back inquires.\nWhen you commit to uswe commit to you. Our employees receive a comprehensive, full benefits package that includes:\nWhat's in it for you?\nYou play an important role in saving lives for a living.\nADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on the job training.\nRemote work option, following training and eligibility.\nOnce approved for remote work, ADT requires:\nDesignated place to work from home.\nHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\nAt least 25mbps to of internet to download and 15mbps to upload\nADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.\nADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.\nPathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.\nWe're looking for someone with results they are proud of like:\nHigh school diploma or equivalent required\nMinimum of six (6) months of customer service experience required\nAbility to be licensed in multiple states\nTechnical aptitude, problem solving skills and ability to prioritize multiple items at once\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).\nYou will receive an additional $1.00 per hour for being an Onsite or Hybrid employee\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nThe anticipated end date for application submission is 4/13/2026. The role is scheduled to start 5/11/2026.

",[555],{"_458":459,"_454":556,"_452":557,"_456":558,"_460":559},"Knoxville","Knoxville, TN, United States, 37902","TN","37902",["B","2939891513"],"Work at ADT Solar","/jobs/2939891513-customer-service-monitoring-representative","Knoxville, TN, United States","/jobs?keyword=ADT+Solar","/jobs?location=Knoxville%2C+TN%2C+United+States",{"_435":283,"_439":567,"_470":471,"_462":552,"_248":568,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":573,"_473":561,"_436":129,"_487":488,"_478":574,"_489":442,"_490":563,"_492":564,"_494":565,"_496":497},["D",1774008000000],"Customer Service Monitoring Representative

At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.\nMajor Responsibilities:\nA Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.\n***This role requires onsite work from our office located at: 10620 Kemp Fain Ln, Knoxville, TN 37932***\nA day in the life of a Customer Service Monitoring Representative can look like:\nYou will work in a dynamic, collaborative environment, working closely with customers and coworkers.\nHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.\nPaying attention to detail while documenting alarm handling procedures within the alarm screens.\nCompleting alarm processing in accordance with departmental procedures.\nProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.\nReceiving inbound calls related to alarm call back inquires.\nWhen you commit to uswe commit to you. Our employees receive a comprehensive, full benefits package that includes:\nWhat's in it for you?\nYou play an important role in saving lives for a living.\nADT will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on the job training.\nRemote work option, following training and eligibility.\nOnce approved for remote work, ADT requires:\nDesignated place to work from home.\nHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\nAt least 25mbps to of internet to download and 15mbps to upload\nADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.\nADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.\nPathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.\nWe're looking for someone with results they are proud of like:\nHigh school diploma or equivalent required\nMinimum of six (6) months of customer service experience required\nAbility to be licensed in multiple states\nTechnical aptitude, problem solving skills and ability to prioritize multiple items at once\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).\nYou will receive an additional $1.00 per hour for being an Onsite or Hybrid employee\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nThe anticipated end date for application submission is 4/13/2026. The role is scheduled to start 5/11/2026.\n",[570],{"_458":459,"_454":556,"_452":571,"_456":558,"_460":572},"Knoxville, TN, United States, 37955","37955",["B","2947297160"],"/jobs/2947297160-customer-service-monitoring-representative",{"_435":283,"_439":576,"_470":471,"_462":552,"_248":577,"_446":526,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":578,"_431":582,"_473":561,"_436":129,"_487":583,"_478":584,"_489":442,"_490":536,"_492":564,"_494":537,"_496":497},["D",1774105200000],"Customer Service Monitoring Representative

At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.\nMajor Responsibilities:\nA Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.\n***This role requires onsite work from our office located at: 285 Thruway Park Dr. West Henrietta, NY 14586 ***\nOnce you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.\nA day in the life of a Customer Service Monitoring Representative can look like:\nYou will work in a dynamic, collaborative environment, working closely with customers and coworkers.\nHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.\nPaying attention to detail while documenting alarm handling procedures within the alarm screens.\nCompleting alarm processing in accordance with departmental procedures.\nProviding alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.\nReceiving inbound calls related to alarm call back inquires.\nWhen you commit to uswe commit to you. Our employees receive a comprehensive, full benefits package that includes:\nWhat's in it for you?\nYou play an important role in saving lives for a living\nPaid Training.\nOnce approved for hybrid work, ADT requires:

Designated place to work from home.\nHigh speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.\nAt least 25mbps to of internet to download and 15mbps to upload.

ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.\nADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.\nPathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.\nWe're looking for someone with results they are proud of like:\nHigh school diploma or equivalent required\nMinimum of six (6) months of customer service experience required\nAbility to be licensed in multiple states\nTechnical aptitude, problem solving skills and ability to prioritize multiple items at once\nPay and Benefits Disclosure:\nThe starting hourly rate for this position is $17.00 per hour and will reach $19.00 per hour after 180 days of employment. (You will receive incremental increases every 30 days until the rate of $19.00 is reached).\nYou will receive an additional $1.00 per hour for being an Onsite or Hybrid employee\nWe offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.\nThe anticipated end date for application submission is 4/13/2026. The role is scheduled to start 5/11/2026.\nAbout the Team

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT\n",[579],{"_458":459,"_454":529,"_452":580,"_456":531,"_460":581},"Rochester, NY, United States, 14600","14600",["B","2961917373"],"1 days ago","/jobs/2961917373-customer-service-monitoring-representative","actionData","errors"]