Order Management Specialist - POC
Nova Biomedical, Billerica, MA, United States
Nova Biomedical: One Global Brand. One Vision. Together under one name.
Advanced Instruments and Nova Biomedical are now united under one brand,
Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.
About the company
At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values:
Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity .
Working at Nova Biomedical means joining a mission-driven organization where your contributions matter.
Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
Explore what's next with us
at novabiomedical.com or aicompanies.com
About the role
Supporting Nova Biomedical's point of care customers is the main purpose of this role. Additional responsibilities include expediting contract orders, scheduling, tracking, and communicating with customers via phone or email.
If you're passionate about order management and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today!
What you'll do • Communicate with customers via phone and email • Manage and process customer orders from beginning to end. Communicate with customers regarding backlog • Customer centric mindset. Ability to see situations from the customer's viewpoint. • Schedule orders for shipment • Meet individual goals and contribute to team goals • Provide customers with product, pricing, and availability information • Process credit cards • Satisfy customer requests • Resolve customer issues
What we are looking for in you Excellent communication skills Fluency in English Computer literacy Knowledge of Microsoft product suite Previous SAP experience preferred Some college preferred 2-3 years related office or order services experience Physical Requirements for this role include:
Must be able to work in the office at a desk and type on a keyboard using a mouse. Must be able to answer phones and speak to customers. The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical
Flexible Medical, Dental, & Vision Coverage Competitive 401k company match Bonus Program, Generous PTO and paid holidays Generous Tuition reimbursement Professional development, engagement and events Company marketplace for lunch and snacks in our Norwood, MA and Billerica, MA offices Company subsidized cafeteria in our Waltham, MA office
Work Location: on-site in our Billerica, Lexington Rd facility 4 days/week (M-Th), Work Remote weekly every Friday. Targeted Salary Range: $25 - $27/hour
Working Hours: 08:30 AM - 05:00 PM
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
EEO Statement:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Privacy policy
https://advancedinstruments.showpad.com/share/DmsEd5QTLlqemTYABlvDW
Advanced Instruments and Nova Biomedical are now united under one brand,
Nova Biomedical , marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.
About the company
At Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.
Our integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.
With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values:
Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity .
Working at Nova Biomedical means joining a mission-driven organization where your contributions matter.
Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.
Explore what's next with us
at novabiomedical.com or aicompanies.com
About the role
Supporting Nova Biomedical's point of care customers is the main purpose of this role. Additional responsibilities include expediting contract orders, scheduling, tracking, and communicating with customers via phone or email.
If you're passionate about order management and want to be part of a team that is shaping the future of life sciences, we'd love to hear from you, apply today!
What you'll do • Communicate with customers via phone and email • Manage and process customer orders from beginning to end. Communicate with customers regarding backlog • Customer centric mindset. Ability to see situations from the customer's viewpoint. • Schedule orders for shipment • Meet individual goals and contribute to team goals • Provide customers with product, pricing, and availability information • Process credit cards • Satisfy customer requests • Resolve customer issues
What we are looking for in you Excellent communication skills Fluency in English Computer literacy Knowledge of Microsoft product suite Previous SAP experience preferred Some college preferred 2-3 years related office or order services experience Physical Requirements for this role include:
Must be able to work in the office at a desk and type on a keyboard using a mouse. Must be able to answer phones and speak to customers. The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical
Flexible Medical, Dental, & Vision Coverage Competitive 401k company match Bonus Program, Generous PTO and paid holidays Generous Tuition reimbursement Professional development, engagement and events Company marketplace for lunch and snacks in our Norwood, MA and Billerica, MA offices Company subsidized cafeteria in our Waltham, MA office
Work Location: on-site in our Billerica, Lexington Rd facility 4 days/week (M-Th), Work Remote weekly every Friday. Targeted Salary Range: $25 - $27/hour
Working Hours: 08:30 AM - 05:00 PM
Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.
EEO Statement:
Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
Privacy policy
https://advancedinstruments.showpad.com/share/DmsEd5QTLlqemTYABlvDW