Customer Service Representative

Customer Service / Call Center Representative Winterville, NC 28590 | Onsite REQUIRED QUALIFICATIONS • 2+ years of Customer Service experience • 2+ years of Call Center experience • Strong communication, decision-making, and time management skills • Proficiency in Microsoft applications and ability to collaborate in a team environment PREFERRED SKILLS • Experience in debt recovery or financial services • Knowledge of FDCPA and compliance protocols COMPENSATION & SCHEDULE $15/hr; increases to $22/hr upon permanent hire Schedule: Shifts vary between 7AM–9PM with two days off weekly Up to 2 Saturdays/month & 1 Sunday/quarter required Mandatory overtime at month-end Temporary-to-Hire, W2 Start Date:May 2026 Job ID: 154779 ROLE IMPACT This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity. KEY RESPONSIBILITIES • Place or receive calls per management’s priority to resolve delinquent accounts • Meet established goals for daily calls, contact rates, and promises kept • Negotiate payment arrangements based on customer financial assessment • Navigate system screens and accurately relay and document account information • Identify cause of delinquency and recommend resolution strategies CORE TOOLS & SYSTEMS • Microsoft Office Suite • Call center software and collections platforms • CRM/ticketing systems LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #Arlington123