Collections Specialist
Aston Carter, Montville, NJ, United States
Collections Specialist
The Collections Specialist will manage Accounts Receivable (AR) Aging reports for designated locations and subsidiaries. The role involves handling escalated accounts or invoices that require advanced collection efforts through direct communication with customers via calls and emails. This position also involves preparing necessary documentation, coordinating with attorneys, and recommending accounts for third-party collection or write-off. Regular communication with the Collections Manager about the status of past due accounts is essential. Responsibilities: Manage AR Aging reports for assigned locations and subsidiaries. Handle escalated accounts and invoices requiring advanced collection efforts. Conduct direct calls and emails with customers to resolve outstanding debts. Prepare necessary documentation for collection, including letters and attorney requests. Recommend accounts for third-party collection or write-off. Communicate with the Collections Manager regarding past due accounts. Monitor and resolve financial discrepancies. Maintain detailed account notes reflecting collection efforts. Work on returned statements to collect outstanding debt and update contact information. Update ERP systems with current information. Ensure the security and privacy of customer information and files. Perform related duties as assigned. Conduct 30-35 calls per day. Essential Skills: At least two years of experience in collection and credit work. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Experience with ERP systems. Ability to work effectively in a team and independently, in a fast-paced environment. Basic understanding of statistics and data analysis. Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Ability to perform 30-35 calls per day. Proficiency in typing. Additional Skills & Qualifications: High school diploma or equivalent required. Bachelor's or associate's degree preferred but not required. Work Environment: This position operates fully remotely in the Eastern Time Zone. The workday starts between 8-9 AM and consists of 8 hours, with an unpaid lunch break. Job Type & Location: This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits: The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Apr 1, 2026.
The Collections Specialist will manage Accounts Receivable (AR) Aging reports for designated locations and subsidiaries. The role involves handling escalated accounts or invoices that require advanced collection efforts through direct communication with customers via calls and emails. This position also involves preparing necessary documentation, coordinating with attorneys, and recommending accounts for third-party collection or write-off. Regular communication with the Collections Manager about the status of past due accounts is essential. Responsibilities: Manage AR Aging reports for assigned locations and subsidiaries. Handle escalated accounts and invoices requiring advanced collection efforts. Conduct direct calls and emails with customers to resolve outstanding debts. Prepare necessary documentation for collection, including letters and attorney requests. Recommend accounts for third-party collection or write-off. Communicate with the Collections Manager regarding past due accounts. Monitor and resolve financial discrepancies. Maintain detailed account notes reflecting collection efforts. Work on returned statements to collect outstanding debt and update contact information. Update ERP systems with current information. Ensure the security and privacy of customer information and files. Perform related duties as assigned. Conduct 30-35 calls per day. Essential Skills: At least two years of experience in collection and credit work. Excellent verbal and written communication skills. Proficient in Microsoft Office Suite or related software. Experience with ERP systems. Ability to work effectively in a team and independently, in a fast-paced environment. Basic understanding of statistics and data analysis. Knowledge of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Ability to perform 30-35 calls per day. Proficiency in typing. Additional Skills & Qualifications: High school diploma or equivalent required. Bachelor's or associate's degree preferred but not required. Work Environment: This position operates fully remotely in the Eastern Time Zone. The workday starts between 8-9 AM and consists of 8 hours, with an unpaid lunch break. Job Type & Location: This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits: The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Apr 1, 2026.