Customer Service Rep, Home Medical Equipment - FT
Mercyhealth, Machesney Park, IL, United States
Job Title
Job Duties: Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies. Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians. Ensures that all equipment directly provided to patients for use is in good working order. Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system. Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts Accurately inputs patient data into computer system; updates and retrieves data in a timely manner. Reviews open order edit list to confirm accurate documentation is completed. Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders. Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner. Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation. Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources. Answers questions that may arise regarding insurance coverage. Education and Experience High school diploma or equivalent preferred. Prior customer service experience preferred. Additional Requirements Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. Other Skills and Abilities Ability to multitask is key. Proficiency in computer applications such as Microsoft products. Work Environment The noise level in the work environment is usually moderate. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. Age of Patients Served Neonate (birth
28 days) Infant (29 days
less than 1 year) Pediatric (1 year
12 years) Adolescents (13 years
17 years) Adult (18 years
64 years) Geriatric (65 years and older) Information Access Partner may access patient care information needed to perform their job duties. Work Contact Group Partners, physicians, patients/family, visitors, vendors Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Working conditions can be stressful, demanding and fast paced, including frequent interruptions. This position must be able to prioritize workload and multi-task; they are often exposed to patients/family members who are ill, apprehensive, and stressed, along with employees who are sometimes dealing with very heavy workloads, or stressful situations. Pay Range: $16.34 - $26.14 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities
Job Duties: Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies. Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians. Ensures that all equipment directly provided to patients for use is in good working order. Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system. Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts Accurately inputs patient data into computer system; updates and retrieves data in a timely manner. Reviews open order edit list to confirm accurate documentation is completed. Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders. Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner. Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation. Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources. Answers questions that may arise regarding insurance coverage. Education and Experience High school diploma or equivalent preferred. Prior customer service experience preferred. Additional Requirements Passing the Driver's License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. Other Skills and Abilities Ability to multitask is key. Proficiency in computer applications such as Microsoft products. Work Environment The noise level in the work environment is usually moderate. Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. Age of Patients Served Neonate (birth
28 days) Infant (29 days
less than 1 year) Pediatric (1 year
12 years) Adolescents (13 years
17 years) Adult (18 years
64 years) Geriatric (65 years and older) Information Access Partner may access patient care information needed to perform their job duties. Work Contact Group Partners, physicians, patients/family, visitors, vendors Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Working conditions can be stressful, demanding and fast paced, including frequent interruptions. This position must be able to prioritize workload and multi-task; they are often exposed to patients/family members who are ill, apprehensive, and stressed, along with employees who are sometimes dealing with very heavy workloads, or stressful situations. Pay Range: $16.34 - $26.14 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities