Call Center Representative (I)
Insight Global, Chicago, IL, United States
Financial Services Representative II
Insight Global is searching for a Financial Services Representative II to support CIBC's Inbound Call Center under the Personal and Digital Banking organization. This individual will be responsible for responding to telephone inquiries from clients regarding the bank's financial products and services, identifying immediate client needs. You will be the first point of contact for clients calling in with questions or requests related to their banking needs. To be successful you will need to demonstrate strong written, verbal and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues and actively promoting the bank's full range of products and services based on their financial needs and goals. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You will educate and assist clients using the bank's digital capabilities. You will be involved in interviewing applicants for loans, mortgages, and lines of credit, and facilitating clients' deposit accounts and investment.
Insight Global is searching for a Financial Services Representative II to support CIBC's Inbound Call Center under the Personal and Digital Banking organization. This individual will be responsible for responding to telephone inquiries from clients regarding the bank's financial products and services, identifying immediate client needs. You will be the first point of contact for clients calling in with questions or requests related to their banking needs. To be successful you will need to demonstrate strong written, verbal and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues and actively promoting the bank's full range of products and services based on their financial needs and goals. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You will educate and assist clients using the bank's digital capabilities. You will be involved in interviewing applicants for loans, mortgages, and lines of credit, and facilitating clients' deposit accounts and investment.