Service & Sales Operations Lead

The Service & Sales Operations Lead will play a pivotal role in supporting both the Service and Sales departments, ensuring seamless coordination and efficient workflows across teams. This role requires strong organizational skills, professionalism, and attention to detail. A solid understanding of boats and marina operations is essential to succeed in this position. 

 

The Service & Sales Operations Lead must be driven to achieve results and committed to doing it the “Gordy Way” by always living the company core values, which are built upon work ethic, integrity, teamwork, and having a positive attitude.   

 

Essential Job Duties: 

·        Pre-Trade inspection  

·        Trade/consignment process 

·        Used/consignment boat final check, post inspection and cleaning 

·        Sales intake on new boats 

·        Cosmetic inspection on trade/consignment (Techs perform mechanical, and shop inspection is updated and uploaded by this position) 

·        Used/consignment gear lead 

·        Sales photos support and logistics 

·        Boat Shows and customer events lead generator 

·        Logistics for boat shows and sales events 

·        “Boat Traffic Controller” for all sales boat and trailer movement 

·        Sales inventory location management 

·        Warranty documentation specialist 

·        Delivery Captain 

·        Haul & Launch 

·        Data analyst 

·        Backup for Lake Country service and sales team 

 

Qualifications: 

 

·        Hands-on experience driving, towing, launching, and retrieving boats 

·        Strong knowledge of boats and marine systems, with the ability to perform basic boat inspections 

·        Previous experience working directly with boat manufacturers, especially regarding warranty processes and inspection protocols 

·        Highly organized, with the ability to manage multiple tasks and priorities effectively 

·        Flexible and adaptable — able to transition seamlessly between roles and responsibilities as needed 

·        Experience planning and coordinating events, boat shows, and logistics 

·        Strong background in customer service with a professional and solutions-oriented approach 

Physical Requirements: 

 

·        Ability to sit for extended periods of time 

·        Ability to stand and remain active for long durations 

·        Ability to lift and carry up to 50 pounds 

·        Ability to safely enter and exit boats 

·        Ability to safely utilize ladders as needed 

Travel Requirements: 

 

·        Will be required to be flexible between working in Fontana (Lakefront & Cobalt Farms) and Lake Country (Delafield & Ixonia) and other locations (if applicable) as needed 

Work Schedule Requirements: 

 

·  Scheduled days and hours vary based on seasonality and events 

·  On site to complete location specific tasks

(In season, hours can include weekends, Shows/events can include longer hours)

Founded by Gordon “Gordy” Whowell and family in 1955, Gordy’s Lakefront Marine has a rich history of providing fun in the sun on Geneva Lake. What began as a seasonal Boat Ride and Rental operation has evolved into a diversified company with a wide range of offerings.

For 70 years, Gordy’s has been a trusted name for boating, helping both residents and visitors make the most of their time on beautiful Lake Geneva. Our main location in Fontana sits on the tranquil west end of the lake, offering a peaceful yet vibrant hub for all things boating. In addition to our Fontana location, we proudly serve customers at our showrooms in Lake Country, WI, Fox Lake, IL, and seasonal floating locations at Burnham Harbor in Chicago, providing easy access to our premium boats and services.

At Gordy’s, “Exceptional Customer Service” is more than a motto—it’s a promise we’ve kept for seven decades. Whether you’re buying your dream boat, getting expert service, or simply stopping by for a great meal on the water, our team is dedicated to making every experience seamless and enjoyable.