Customer Service Representative
Apex Steel Group, Camden, NJ, United States
Apex Building Products in Campbelltown is seeking a motivated person to join our internal sales & customer service team!
Responsibilities
Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing and availability
Assisting customers with product selection, recommendations, and technical inquiries
Processing complex customer orders accurately and efficiently in SAP
Collaborating with the sales team to support sales initiatives, provide quotes and prepare sales orders
Building and maintaining strong relationships with customers
Maintaining accurate and detailed records of customer interactions, transactions, and communications in our CRM
Skills & Experience
2 years of experience in customer service, sales support, or related roles
Great attention to detail and ability to enter complex customer orders accurately into our systems
Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential
Proven track record of delivering excellent customer service and resolving customer issues effectively
Self‑driven worker that also works well as part of a team
Excellent communication, interpersonal and negotiating skills
Strong computer skills, knowledge of SAP (isaplus)
Conditions & Benefits
Full‑time permanent position, Monday to Friday
Excellent career opportunity with growth potential
Join a dynamic achievement driven team
Strong company, strong future
About the company Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.
Join our team and be a part of our continued success!
All applications to be submitted through SEEK or our recruitment platform (Please do not call the office to enquire about the role).
Application Questions
What best describes your working rights in Australia?
How many years of experience do you have in Internal Sales/Customer Service?
Do you have experience working with SAP?
#J-18808-Ljbffr
Responsibilities
Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing and availability
Assisting customers with product selection, recommendations, and technical inquiries
Processing complex customer orders accurately and efficiently in SAP
Collaborating with the sales team to support sales initiatives, provide quotes and prepare sales orders
Building and maintaining strong relationships with customers
Maintaining accurate and detailed records of customer interactions, transactions, and communications in our CRM
Skills & Experience
2 years of experience in customer service, sales support, or related roles
Great attention to detail and ability to enter complex customer orders accurately into our systems
Previous experience with sales of metal roofing, sheet metal or related products preferred, but not essential
Proven track record of delivering excellent customer service and resolving customer issues effectively
Self‑driven worker that also works well as part of a team
Excellent communication, interpersonal and negotiating skills
Strong computer skills, knowledge of SAP (isaplus)
Conditions & Benefits
Full‑time permanent position, Monday to Friday
Excellent career opportunity with growth potential
Join a dynamic achievement driven team
Strong company, strong future
About the company Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a strong focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.
Join our team and be a part of our continued success!
All applications to be submitted through SEEK or our recruitment platform (Please do not call the office to enquire about the role).
Application Questions
What best describes your working rights in Australia?
How many years of experience do you have in Internal Sales/Customer Service?
Do you have experience working with SAP?
#J-18808-Ljbffr