Sr. Manager, Global Partner Programs
Zoom, Denver, CO, United States
Job Summary
At Zoom, we are looking for a Global Channel Benefits Manager to design and scale a world‑class partner benefits program that supports our global partner and distributor ecosystem.
In this role, you will iterate, define, operationalize and own our end‑to‑end partner benefits that drive adoption of Zoom products, accelerate partner‑led growth, and enhance the overall partner experience.
Global Program Strategy & Design
Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation
Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)
Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co‑selling opportunities
Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition
Program Execution & Operations
Own end‑to‑end implementation of channel benefits programs across AMER, EMEA, and APAC
Partner with regional channel and operations teams to ensure consistent rollout and adoption
Establish clear program guidelines, policies, and governance models
Collaborate with systems teams to operationalize benefits in partner portals and tools
Partner Experience & Engagement
Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem
Work with Partner Marketing and Enablement to create compelling messaging and campaigns
Gather partner feedback and insights to continuously improve benefit offerings
Support initiatives that drive partner activation, retention, and growth
Cross‑Functional Collaboration
Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams
Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth)
Support product launches with partner‑facing incentives and enablement benefits
Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF
Analytics & Performance Management
Define and track KPIs such as partner‑sourced revenue, influenced pipeline, program adoption, and ROI
Build dashboards and own reporting to ensure ROI for Zoom and our Partners
Governance & Compliance
Ensure benefits programs comply with global financial, legal, and regulatory requirements
Manage risk related to incentives, rebates, and partner eligibility
Maintain program integrity and transparency across all regions
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field preferred (MBA a plus)
8+ years of experience in channel programs, partner ecosystems, or incentives management within a SaaS or technology company
Experience working in global organizations with distributed teams
Proven ability to design and scale partner programs that drive measurable business outcomes
Excellent stakeholder management and communication skills
Preferred Skills
Experience with partner ecosystems similar to Zoom Video Communications
Familiarity with tools such as Salesforce, Tableau, and incentive management platforms
Strong analytical mindset with experience in financial modeling and ROI analysis
Must enjoy and thrive in a fast‑paced, high‑growth environment
Success Metrics
Growth in partner‑sourced and partner‑influenced revenue
Increased adoption of key Zoom products (Meetings, Phone, Contact Center) through partners
Partner satisfaction and engagement scores within the Zoom ecosystem
Utilization and ROI of channel benefits programs
Consistency and scalability of global program execution
Why Apply
Be part of a company redefining modern communications and collaboration
Unique opportunity to shape rapidly evolving our global partner programs
Work with innovative, customer‑focused teams across the globe
Competitive compensation, benefits, and a flexible work environment
Salary Range or On Target Earnings Minimum: $126,500.00
Maximum: $276,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date: 03/25/26
Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
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In this role, you will iterate, define, operationalize and own our end‑to‑end partner benefits that drive adoption of Zoom products, accelerate partner‑led growth, and enhance the overall partner experience.
Global Program Strategy & Design
Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation
Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)
Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co‑selling opportunities
Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition
Program Execution & Operations
Own end‑to‑end implementation of channel benefits programs across AMER, EMEA, and APAC
Partner with regional channel and operations teams to ensure consistent rollout and adoption
Establish clear program guidelines, policies, and governance models
Collaborate with systems teams to operationalize benefits in partner portals and tools
Partner Experience & Engagement
Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem
Work with Partner Marketing and Enablement to create compelling messaging and campaigns
Gather partner feedback and insights to continuously improve benefit offerings
Support initiatives that drive partner activation, retention, and growth
Cross‑Functional Collaboration
Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams
Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth)
Support product launches with partner‑facing incentives and enablement benefits
Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF
Analytics & Performance Management
Define and track KPIs such as partner‑sourced revenue, influenced pipeline, program adoption, and ROI
Build dashboards and own reporting to ensure ROI for Zoom and our Partners
Governance & Compliance
Ensure benefits programs comply with global financial, legal, and regulatory requirements
Manage risk related to incentives, rebates, and partner eligibility
Maintain program integrity and transparency across all regions
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field preferred (MBA a plus)
8+ years of experience in channel programs, partner ecosystems, or incentives management within a SaaS or technology company
Experience working in global organizations with distributed teams
Proven ability to design and scale partner programs that drive measurable business outcomes
Excellent stakeholder management and communication skills
Preferred Skills
Experience with partner ecosystems similar to Zoom Video Communications
Familiarity with tools such as Salesforce, Tableau, and incentive management platforms
Strong analytical mindset with experience in financial modeling and ROI analysis
Must enjoy and thrive in a fast‑paced, high‑growth environment
Success Metrics
Growth in partner‑sourced and partner‑influenced revenue
Increased adoption of key Zoom products (Meetings, Phone, Contact Center) through partners
Partner satisfaction and engagement scores within the Zoom ecosystem
Utilization and ROI of channel benefits programs
Consistency and scalability of global program execution
Why Apply
Be part of a company redefining modern communications and collaboration
Unique opportunity to shape rapidly evolving our global partner programs
Work with innovative, customer‑focused teams across the globe
Competitive compensation, benefits, and a flexible work environment
Salary Range or On Target Earnings Minimum: $126,500.00
Maximum: $276,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date: 03/25/26
Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.
#J-18808-Ljbffr