Senior Director, IT Transformation & Operations

.Major Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and % Time (as applicable.)* Provide executive leadership and strategic direction for Infrastructure and Applications leadership teams, ensuring alignment, clear accountability, and disciplined execution of operational and transformation priorities* Maintain organizational stability, engagement, and productivity during periods of significant change by setting clear priorities, reinforcing expectations, and supporting leaders through transition* Establish and embed clear accountability models, performance expectations, and decision rights across IT leadership roles to enable effective execution and reduce ambiguity* Lead IT leadership teams through organizational and capability changes by clarifying roles, responsibilities, and ways of working as new operating models are introduced* Build leadership depth and succession readiness for critical operational and technical roles to ensure continuity, risk mitigation, and long-term relevance beyond the transformation period* Reinforce a culture of ownership, accountability, and continuous improvement that supports both near-term stability and future-state capability development* 12-15+ years of progressive IT leadership experience, including 5+ years in senior leadership roles with responsibility for enterprise IT operations, infrastructure, and applications.* Demonstrated experience leading multi-functional IT teams across infrastructure, applications, and service delivery in complex geographically distributed environments* Accountability for operational performance, service delivery, and business-facing IT leadership within a large or complex IT environment* Experience leading or supporting large-scale IT transformation initiatives or multi-year operating model changes* Experience maintaining IT operational stability and service continuity during periods of organizational or technology change* Experience managing IT budgets, cost transparency, and resource allocation in complex environments* Experience serving as a senior escalation point for operational, delivery, or service-related issues* Experience partnering with business leaders and global IT organizations in a matrixed environment* Some travel – approximately 30%**SKILLS AND ABILITIES REQUIREMENTS**## SAFETY REQUIREMENTS* Ability to independently develop, lead, and drive projects* Ability to build constructive and effective relationships across the company* Ability to analyze operational, financial, and delivery data to support executive decision-making* Computer and Technical Skills

+ Familiarity with enterprise IT environments including infrastructure (servers, networks, data centers, cloud platforms), enterprise applications (ERP, CRM, BI), and productivity suites.

+ Knowledge of IT service management platforms (e.g., ServiceNow, Atlassian)

+ Understanding of IT architecture, operational monitoring, and incident management tools.

+ Familiarity with ITSM and endpoint/infrastructure management tools (e.g., Freshservice, Microsoft SCCM, Intune, VMware Workspace)* Project, Portfolio, & Transformation Management* Proficiency with project and portfolio management tools such as Microsoft Project, Smartsheet, Planview, Jira Portfolio, or Clarity PPM. Experience with program tracking, milestone management, and executive reporting. Financial & Resource Management* Experience with IT financial tracking and budget management tools, Data & Analytics

+ Experience with business intelligence and reporting tools such as Power BI, Spotfire, SAP BW, Qlik, or Tableau

+ Front-End Tools (Power BI, Spotfire, SAP BW, Qlik, Tableau)

+ Familiarity with data platforms and warehousing technologies (e.g., Snowflake, AWS, Azure, SAP BI, MS SSAS)

+ Familiarity with AI-enabled analytics and productivity platforms (e.g., Copilot, Einstein, Joule, GPT, Gemini)* Collaboration & Communication

+ Proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, Outlook) and virtual collaboration tools

+ Ability to produce executive-level presentations, reports, and operational dashboards* Cybersecurity & Risk Awareness

+ Understanding of cybersecurity tools, controls, and monitoring relevant IT operations

+ Ability to interpret security dashboards, risk reports, and compliance monitoring tools

+ Strong computer skills required, knowledge of SAP a plusOur people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. #J-18808-Ljbffr