Account Director - Main Office - Job
Witt/Kieffer, North Attleborough Center, MA, United States
About the Organization Case Facility Management Solutions is an industry leader in exterior facility services, focused on snow and landscape services. Case FMS services over 30,000 small and large commercial sites across 50 states and we continue to grow at a rapid pace.
If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!
Description The Account Director (AD) is responsible for the operational performance, client experience, and financial outcomes of an assigned portfolio of client accounts. This role leads delivery through influence, coordination, and accountability across cross‑functional teams, including field leadership, service partner management, and operational support. The AD ensures consistent execution of pre‑season planning, in‑season service delivery, and post‑season closeout while driving client retention, portfolio growth, and operational excellence aligned to the organization’s Client‑Centric Delivery Model.
Client Portfolio Ownership
Serve as the primary operational leader for assigned client accounts.
Ensure delivery consistency across snow, landscape, and exterior services.
Drive client satisfaction, retention, and long‑term partnership growth.
Lead executive‑level client communication and operational reviews.
Anticipate risks and resolve complex service or relationship challenges.
Operational Performance & Execution
Coordinate with field leadership to ensure service execution meets client expectations.
Oversee pre‑season readiness, in‑season performance, and post‑season recovery across the portfolio.
Monitor KPIs, SLAs, quality metrics, and corrective action plans.
Ensure emergency response readiness and continuity during weather or event‑driven operations.
Champion best practices, standardization, and continuous improvement initiatives.
Financial Accountability
Own revenue, margin, and cost performance for assigned accounts.
Review estimates, cost controls, staffing models, and profitability drivers.
Identify opportunities for efficiency, value creation, and organic growth.
Support pricing strategy, renewals, and expansion initiatives.
Cross‑Functional Leadership
Partner with field leadership, service partner teams, HR, finance, and operational excellence.
Influence hiring, training, and performance expectations impacting client delivery.
Support adoption of technology, reporting, and operational systems.
Contribute to enterprise strategy, service innovation, and go‑to‑market execution.
Continuous Improvement & Strategy
Identify operational risks, trends, and improvement opportunities across the client portfolio.
Lead corrective action planning and long‑term performance enhancement.
Maintain awareness of industry trends, technologies, and competitive positioning.
Contribute to strategic planning and organizational transformation initiatives.
Position Requirements
Strong financial and operational acumen
Ability to manage multiple complex client relationships simultaneously
Executive level communication and presentation skills
High accountability, urgency, and decision‑making under pressure
Advanced analytical, problem‑solving, and organizational capability
Collaborative leadership and influence without direct authority
Proficiency in CRM, reporting tools, and operational systems
Performance‑driven and grounded in data, KPIs, and client outcomes
Financially disciplined with strong portfolio‑level P&L ownership
Growth‑oriented with focus on retention, expansion, and share of wallet
Skilled at influencing cross‑functional teams without direct authority
Strong communicator capable of navigating complex client environments
Operationally disciplined with a bias toward execution and accountability
Full‑Time/Part‑Time: Full‑Time
Location: Main Office
Number of Openings: 1
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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If you are looking for an opportunity to join a dynamic team in a company that is continuously expanding, visit our website at www.casefms.com. Apply today to learn why Case's employees describe a typical day as challenging, exciting, rewarding and fun!
Description The Account Director (AD) is responsible for the operational performance, client experience, and financial outcomes of an assigned portfolio of client accounts. This role leads delivery through influence, coordination, and accountability across cross‑functional teams, including field leadership, service partner management, and operational support. The AD ensures consistent execution of pre‑season planning, in‑season service delivery, and post‑season closeout while driving client retention, portfolio growth, and operational excellence aligned to the organization’s Client‑Centric Delivery Model.
Client Portfolio Ownership
Serve as the primary operational leader for assigned client accounts.
Ensure delivery consistency across snow, landscape, and exterior services.
Drive client satisfaction, retention, and long‑term partnership growth.
Lead executive‑level client communication and operational reviews.
Anticipate risks and resolve complex service or relationship challenges.
Operational Performance & Execution
Coordinate with field leadership to ensure service execution meets client expectations.
Oversee pre‑season readiness, in‑season performance, and post‑season recovery across the portfolio.
Monitor KPIs, SLAs, quality metrics, and corrective action plans.
Ensure emergency response readiness and continuity during weather or event‑driven operations.
Champion best practices, standardization, and continuous improvement initiatives.
Financial Accountability
Own revenue, margin, and cost performance for assigned accounts.
Review estimates, cost controls, staffing models, and profitability drivers.
Identify opportunities for efficiency, value creation, and organic growth.
Support pricing strategy, renewals, and expansion initiatives.
Cross‑Functional Leadership
Partner with field leadership, service partner teams, HR, finance, and operational excellence.
Influence hiring, training, and performance expectations impacting client delivery.
Support adoption of technology, reporting, and operational systems.
Contribute to enterprise strategy, service innovation, and go‑to‑market execution.
Continuous Improvement & Strategy
Identify operational risks, trends, and improvement opportunities across the client portfolio.
Lead corrective action planning and long‑term performance enhancement.
Maintain awareness of industry trends, technologies, and competitive positioning.
Contribute to strategic planning and organizational transformation initiatives.
Position Requirements
Strong financial and operational acumen
Ability to manage multiple complex client relationships simultaneously
Executive level communication and presentation skills
High accountability, urgency, and decision‑making under pressure
Advanced analytical, problem‑solving, and organizational capability
Collaborative leadership and influence without direct authority
Proficiency in CRM, reporting tools, and operational systems
Performance‑driven and grounded in data, KPIs, and client outcomes
Financially disciplined with strong portfolio‑level P&L ownership
Growth‑oriented with focus on retention, expansion, and share of wallet
Skilled at influencing cross‑functional teams without direct authority
Strong communicator capable of navigating complex client environments
Operationally disciplined with a bias toward execution and accountability
Full‑Time/Part‑Time: Full‑Time
Location: Main Office
Number of Openings: 1
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
#J-18808-Ljbffr