Retail Customer Service Associate

Job Overview The customer service representative will be responsible for answering client inquiries, providing product information, and helping customers by being informative, empathetic, and eager to quickly solve customer problems.

Must be willing to listen, learn, and resolve any customer inquiry.

Responsibilities

Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Learn and follow all customer service procedures and policies

Strive to meet and go above personal and team target goals

Record, organize and file customer interactions and account changes

Up-sell if needed

Schedule callbacks and appointments to resolve customer needs

Qualifications

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and other communication platforms

Basic computer skills and experience

Ability to multitask

Excellent time management and prioritization skills

Ability to listen actively, relay information, and answer questions and/or concerns

Must reside in California

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available (work from home)

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