Customer Service Representative
Sila, Manassas Park, VA, United States
Customer Service Representative (CSR)
My Plumber Plus Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber Plus has been a trusted residential service provider serving homeowners across Northern Virginia and Maryland. Our success is driven by skilled technicians in the fieldand strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear and a key part of the customer experience. We're looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing. What You'll Do Respond to customer requests, resolve issues and promote the company Convert incoming customer calls into booked service appointments Outbound calling to our customers to schedule appointments Develop a proven track record in customer service. Participate in training so that you grow and develop as a professional Maintain and update our customer database with complete and accurate information Maintain communication with dispatch and your manager What We're Looking For Customer service, call center, scheduling, dispatch, or inside sales experience preferred Comfortable making outbound calls Strong communication and listening skills Ability to multitask Personality that blends well with a fast-paced, goal-driven environment. Comfortable working on phones for extended periods Basic computer skills (CRM or ServiceTitan experience a plus) Dependable, coachable, and team-oriented Highly organized with exceptional follow-through abilities. The ability to build trust and diffuse conflict Competitive individual contributor who also loves to win as a team. $19 - $19 an hour
My Plumber Plus Manassas, VA Looking for a customer service role where your work actually matters and the phones stay busy? For more than 40 years, My Plumber Plus has been a trusted residential service provider serving homeowners across Northern Virginia and Maryland. Our success is driven by skilled technicians in the fieldand strong Customer Service Representatives who keep the operation running smoothly. When customers call us, you're the first voice they hear and a key part of the customer experience. We're looking for a Customer Service Representative who can handle a fast-paced environment, communicate clearly, and take pride in helping customers while keeping schedules full and memberships growing. What You'll Do Respond to customer requests, resolve issues and promote the company Convert incoming customer calls into booked service appointments Outbound calling to our customers to schedule appointments Develop a proven track record in customer service. Participate in training so that you grow and develop as a professional Maintain and update our customer database with complete and accurate information Maintain communication with dispatch and your manager What We're Looking For Customer service, call center, scheduling, dispatch, or inside sales experience preferred Comfortable making outbound calls Strong communication and listening skills Ability to multitask Personality that blends well with a fast-paced, goal-driven environment. Comfortable working on phones for extended periods Basic computer skills (CRM or ServiceTitan experience a plus) Dependable, coachable, and team-oriented Highly organized with exceptional follow-through abilities. The ability to build trust and diffuse conflict Competitive individual contributor who also loves to win as a team. $19 - $19 an hour