Solutions Engineer- Central/East Coast Regions
nilesecure.com, Tulsa, OK, United States
Solutions Engineer- Central/East Coast Regions
As a Solutions Engineer based at Central/East Coast regions at Nile, you will play a critical role in bridging product innovation and market success. You’ll be responsible for creating comprehensive technical enablement content, supporting strategic customer engagements, delivering compelling demonstrations at industry events, and ensuring our sales teams and partners have the resources they need to position, sell, and deploy Nile solutions effectively.
This role uniquely combines technical depth, content creation, customer engagement, and event presence. You’ll work across the entire customer lifecycle—from creating documentation that enables self‑service adoption to hands‑on support for critical deployments at high‑value accounts.
Key Responsibilities Documentation & Content Creation (40% of time)
Technical Documentation & Guides
Create comprehensive technical documentation for new features including architecture overviews, configuration guides, and troubleshooting procedures
Develop Best Practice Guides that help IT administrators adopt modern network management approaches and move beyond legacy methodologies
Write step‑by‑step configuration guides for both the Nile Portal and technical documentation website
Create Migration Guides for transitioning from incumbent vendors (Cisco, Aruba, Juniper Mist) to Nile
Develop Integration Guides for third‑party system integrations (ServiceNow, SIEM, identity providers)
Write in‑portal tutorials and interactive guides for contextual user assistance
Video Content Production
Record feature value presentations explaining business benefits and technical capabilities
Create configuration demonstration videos showing step‑by‑step workflows in the Nile Portal
Produce training videos for internal teams, partners, and customers
Develop YouTube content for asynchronous learning and partner enablement
Communication Collateral
Draft in‑portal announcements for new features and updates
Contribute to customer‑facing newsletters highlighting capabilities and changes
Develop lab documentation for hands‑on learning environments delivered through Moodle LMS
Training & Demonstration (30% of time)
Hands‑On Lab Development
Design and build remote‑accessible lab environments for “try before you buy” experiences
Create comprehensive lab exercises and learning paths in Moodle
Develop test plans and exit criteria for customer Proof of Concept (POC) and Proof of Value (POV) engagements
Build and maintain canned demonstrations with scripted talk tracks for consistent sales demonstrations
Training Delivery
Conduct live training sessions for Solutions Architects, Customer Success Engineers, and Customer Success Managers on new features and capabilities
Deliver partner enablement training tailored to technical depth and sales focus
Provide training on Professional Services Practices (Security Assessment, Migration methodologies)
Create and present technical PowerPoint decks for deep‑dive sessions
Demo Kit & Lab Infrastructure
Configure and maintain physical and virtual lab environments including servers, firewalls, routers, switches, and access points
Ensure demonstration environments support realistic integration scenarios
Manage lab infrastructure to support concurrent training sessions and demonstrations
High‑Touch Customer Engagement (20% of time)
Strategic Account Support
Provide hands‑on deployment assistance for critical high‑value customer implementations
Support beta trial programs for strategic customers, gathering feedback and ensuring successful adoption
Execute white‑glove service for accounts where deployment success is mission‑critical
Capture deployment learnings to continuously improve documentation and practices
Product Feedback Loop
Document customer issues, gaps, and enhancement requests encountered during engagements
Provide structured feedback to Service Owners and Product Managers to inform roadmap decisions
Identify documentation gaps based on recurring customer questions
Translate real‑world customer challenges into product and enablement improvements
Customer Success Activities
Accelerate time‑to‑value for strategic customers through expert technical guidance
Build strong customer relationships through collaborative problem‑solving
Generate customer references and case studies from successful implementations
Events & Conferences (10% of time)
Event Planning & Execution
Coordinate technical aspects of conference and trade show participation including equipment pre‑staging and vendor coordination
Provide full‑duration on‑site support at industry events, customer briefings, and Sales Kick‑Offs (SKO)
Project manage all technical deliverables for event experiences
Work with Sales and Marketing to define event objectives and demo strategies
Demo Experiences
Develop cutting‑edge, high‑impact demonstration experiences specifically designed for event environments
Create memorable technical showcases that differentiate Nile from competitors
Deliver booth demonstrations and customer meetings at events
Capture leads and technical requirements for post‑event follow‑up
Revenue Generation
Support on‑site deal closure through technical validation and expertise
Enable sales conversations with real‑time technical depth
Build marketing momentum through innovative demonstrations that generate social media buzz
Create content (videos, photos, testimonials) for ongoing marketing use
Required Qualifications
Deep understanding of enterprise networking including switching, routing, wireless (802.11ax/WiFi 6/6E), VLANs, QoS, and network security
Experience designing and implementing campus, branch, and data center networks
Familiarity with network integrations including RADIUS/802.1X, SIEM platforms, identity providers (Active Directory, Okta), and ITSM tools (ServiceNow)
Understanding of network security concepts including Zero Trust, network segmentation, firewall policies, and threat detection
Experience with solutions from Cisco, Aruba, Juniper Mist, or similar networking vendors (migration experience a plus)
Proven ability to create clear, accurate, and user‑friendly technical documentation for diverse audiences (administrators, architects, executives)
Experience creating technical videos including screen recordings, narrated presentations, and training content
Confident presenting to both technical and business audiences in person and remotely
Ability to create diagrams, architecture drawings, and visual aids that simplify complex concepts
Ability to understand customer requirements, identify gaps, and recommend solutions
Strong troubleshooting skills and ability to work through complex technical challenges collaboratively
Understanding of customer pain points and ability to translate technical capabilities into business value
Comfortable working with multiple stakeholders including IT administrators, network architects, CISOs, and executives
Ability to manage multiple concurrent deliverables with competing deadlines
Experience working cross‑functionally with Product Management, Sales, Marketing, and Customer Success teams
Commitment to quality and accuracy in all deliverables
Comfortable with ambiguity and rapidly changing priorities in a fast‑paced startup environment
Preferred Qualifications
CCNP, CWNP (CWNA, CWSP, CWDP), JNCIA/JNCIS, or equivalent certifications
Hands‑on experience migrating from Cisco, Aruba, or Juniper to alternative platforms
Proficiency in Python, Ansible, or similar tools for network automation
Familiarity with AWS, Azure, or GCP networking services
Experience with Moodle, Skilljar, or similar LMS platforms
Previous experience supporting trade shows, conferences, or large‑scale customer events
Proficiency with video editing tools (Camtasia, Adobe Premiere, Final Cut Pro)
Experience training or enabling channel partners
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience
Advanced degree (MBA, MS) is a plus but not required
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This role uniquely combines technical depth, content creation, customer engagement, and event presence. You’ll work across the entire customer lifecycle—from creating documentation that enables self‑service adoption to hands‑on support for critical deployments at high‑value accounts.
Key Responsibilities Documentation & Content Creation (40% of time)
Technical Documentation & Guides
Create comprehensive technical documentation for new features including architecture overviews, configuration guides, and troubleshooting procedures
Develop Best Practice Guides that help IT administrators adopt modern network management approaches and move beyond legacy methodologies
Write step‑by‑step configuration guides for both the Nile Portal and technical documentation website
Create Migration Guides for transitioning from incumbent vendors (Cisco, Aruba, Juniper Mist) to Nile
Develop Integration Guides for third‑party system integrations (ServiceNow, SIEM, identity providers)
Write in‑portal tutorials and interactive guides for contextual user assistance
Video Content Production
Record feature value presentations explaining business benefits and technical capabilities
Create configuration demonstration videos showing step‑by‑step workflows in the Nile Portal
Produce training videos for internal teams, partners, and customers
Develop YouTube content for asynchronous learning and partner enablement
Communication Collateral
Draft in‑portal announcements for new features and updates
Contribute to customer‑facing newsletters highlighting capabilities and changes
Develop lab documentation for hands‑on learning environments delivered through Moodle LMS
Training & Demonstration (30% of time)
Hands‑On Lab Development
Design and build remote‑accessible lab environments for “try before you buy” experiences
Create comprehensive lab exercises and learning paths in Moodle
Develop test plans and exit criteria for customer Proof of Concept (POC) and Proof of Value (POV) engagements
Build and maintain canned demonstrations with scripted talk tracks for consistent sales demonstrations
Training Delivery
Conduct live training sessions for Solutions Architects, Customer Success Engineers, and Customer Success Managers on new features and capabilities
Deliver partner enablement training tailored to technical depth and sales focus
Provide training on Professional Services Practices (Security Assessment, Migration methodologies)
Create and present technical PowerPoint decks for deep‑dive sessions
Demo Kit & Lab Infrastructure
Configure and maintain physical and virtual lab environments including servers, firewalls, routers, switches, and access points
Ensure demonstration environments support realistic integration scenarios
Manage lab infrastructure to support concurrent training sessions and demonstrations
High‑Touch Customer Engagement (20% of time)
Strategic Account Support
Provide hands‑on deployment assistance for critical high‑value customer implementations
Support beta trial programs for strategic customers, gathering feedback and ensuring successful adoption
Execute white‑glove service for accounts where deployment success is mission‑critical
Capture deployment learnings to continuously improve documentation and practices
Product Feedback Loop
Document customer issues, gaps, and enhancement requests encountered during engagements
Provide structured feedback to Service Owners and Product Managers to inform roadmap decisions
Identify documentation gaps based on recurring customer questions
Translate real‑world customer challenges into product and enablement improvements
Customer Success Activities
Accelerate time‑to‑value for strategic customers through expert technical guidance
Build strong customer relationships through collaborative problem‑solving
Generate customer references and case studies from successful implementations
Events & Conferences (10% of time)
Event Planning & Execution
Coordinate technical aspects of conference and trade show participation including equipment pre‑staging and vendor coordination
Provide full‑duration on‑site support at industry events, customer briefings, and Sales Kick‑Offs (SKO)
Project manage all technical deliverables for event experiences
Work with Sales and Marketing to define event objectives and demo strategies
Demo Experiences
Develop cutting‑edge, high‑impact demonstration experiences specifically designed for event environments
Create memorable technical showcases that differentiate Nile from competitors
Deliver booth demonstrations and customer meetings at events
Capture leads and technical requirements for post‑event follow‑up
Revenue Generation
Support on‑site deal closure through technical validation and expertise
Enable sales conversations with real‑time technical depth
Build marketing momentum through innovative demonstrations that generate social media buzz
Create content (videos, photos, testimonials) for ongoing marketing use
Required Qualifications
Deep understanding of enterprise networking including switching, routing, wireless (802.11ax/WiFi 6/6E), VLANs, QoS, and network security
Experience designing and implementing campus, branch, and data center networks
Familiarity with network integrations including RADIUS/802.1X, SIEM platforms, identity providers (Active Directory, Okta), and ITSM tools (ServiceNow)
Understanding of network security concepts including Zero Trust, network segmentation, firewall policies, and threat detection
Experience with solutions from Cisco, Aruba, Juniper Mist, or similar networking vendors (migration experience a plus)
Proven ability to create clear, accurate, and user‑friendly technical documentation for diverse audiences (administrators, architects, executives)
Experience creating technical videos including screen recordings, narrated presentations, and training content
Confident presenting to both technical and business audiences in person and remotely
Ability to create diagrams, architecture drawings, and visual aids that simplify complex concepts
Ability to understand customer requirements, identify gaps, and recommend solutions
Strong troubleshooting skills and ability to work through complex technical challenges collaboratively
Understanding of customer pain points and ability to translate technical capabilities into business value
Comfortable working with multiple stakeholders including IT administrators, network architects, CISOs, and executives
Ability to manage multiple concurrent deliverables with competing deadlines
Experience working cross‑functionally with Product Management, Sales, Marketing, and Customer Success teams
Commitment to quality and accuracy in all deliverables
Comfortable with ambiguity and rapidly changing priorities in a fast‑paced startup environment
Preferred Qualifications
CCNP, CWNP (CWNA, CWSP, CWDP), JNCIA/JNCIS, or equivalent certifications
Hands‑on experience migrating from Cisco, Aruba, or Juniper to alternative platforms
Proficiency in Python, Ansible, or similar tools for network automation
Familiarity with AWS, Azure, or GCP networking services
Experience with Moodle, Skilljar, or similar LMS platforms
Previous experience supporting trade shows, conferences, or large‑scale customer events
Proficiency with video editing tools (Camtasia, Adobe Premiere, Final Cut Pro)
Experience training or enabling channel partners
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience
Advanced degree (MBA, MS) is a plus but not required
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