Customer Service Rep - ODS
Lincare Holdings, Kansas City, MO, United States
Job Responsibilities
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system Document calls, entering customer orders in computerized record keeping system Verify and update customer demographic information Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Connectivity Requirements
Internet Service Type: Cable or Broadband (Recommended: Fiber) Network Firewall on the Internet Connection (typically provided by the ISP) Connection Type: Wired to ISP Modem Latency to Florida or Tennessee Data Centers / Ping:
Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps) Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps) Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements. Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace
Communicate with customers via inbound and outbound manual calls, as well as outbound calls that are generated via an automated dialer system Document calls, entering customer orders in computerized record keeping system Verify and update customer demographic information Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike Help with the training of employees Calculate figures and amounts in reference to frequency and doses dispensed Apply common sense understanding to carry out oral and written instructions Connectivity Requirements
Internet Service Type: Cable or Broadband (Recommended: Fiber) Network Firewall on the Internet Connection (typically provided by the ISP) Connection Type: Wired to ISP Modem Latency to Florida or Tennessee Data Centers / Ping:
Download Speed: Minimum 40 Mbps (Recommended: 100 Mbps) Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps) Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements. Wi-Fi is NOT approved for contact center staff utilizing Avaya Workplace