Senior Product Leader, Customer Success Platforms

A leading software company in California is seeking a Principal Applications Product Manager to enhance customer experience within their applications. This role involves developing a technology roadmap for Customer Success and Support, integrating AI solutions, and collaborating with teams to improve operational efficiency. Candidates should have over 15 years in product management and relevant experience in B2B SaaS platforms such as Salesforce Service Cloud and Zendesk. A hybrid work model is available for this position. #J-18808-Ljbffr