Staff VP Digital Experience and Engagement
Nexxt, Inc., Mason, OH, United States
Staff Vice President (VP) Digital Experience and Engagement
Location
May be located in any Elevance Health PulsePoint office preferably in Chicago, IL, New York, NY, Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA. This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Summary
Responsible to create and drive enterprise self-service, digital product and experience and personalization strategy in partnership with key technology engineering teams to implement an end-to-end signature experience and create consumer outcomes across human and digital channels of interaction.
Team Scope
3 direct reports / 20 total FTE's
Position Responsibilities
Responsible for shaping the digital experience strategy, including internal and external alignment, competitive benchmarking, with a focus on driving simplification and affordable care journeys for our consumers.
Develop business case and enterprise alignment and sign-off on value of key digital and conversational AI experience investments.
Leads implementation and execution of an AI-enabled self-service roadmap for the company including the advancement of conversational AI, Virtual Assistant and other initiatives.
Responsible for omni-channel product prioritization (IVR, Chat, Sydney Health and other digital experience tools) to achieve consumer engagement and experience objectives.
Leads strategic partnerships with digital health partners to curate the experience of the future.
Liaison with key stakeholders and business leaders for digital experience priorities, including resolution of systemic root causes.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Position Requirements
Requires a BA/BS degree in Information Technology, Computer Science or a related field and a minimum of 10 years of leadership experience in Human Centered Design, experience to design and implement systems, processes to transform consumer experience through integration of multi-channel, omni-channel analytics, product management, product strategy experience or programming environment; or any combination of education and experience, which would provide an equivalent background preferred.
Preferred Skills, Capabilities and Experiences
Experience in healthcare industry.
Strong executive presence and communication skills.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $217,440 to $391,392.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
Equal Employment Opportunity Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact us for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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May be located in any Elevance Health PulsePoint office preferably in Chicago, IL, New York, NY, Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA. This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Summary
Responsible to create and drive enterprise self-service, digital product and experience and personalization strategy in partnership with key technology engineering teams to implement an end-to-end signature experience and create consumer outcomes across human and digital channels of interaction.
Team Scope
3 direct reports / 20 total FTE's
Position Responsibilities
Responsible for shaping the digital experience strategy, including internal and external alignment, competitive benchmarking, with a focus on driving simplification and affordable care journeys for our consumers.
Develop business case and enterprise alignment and sign-off on value of key digital and conversational AI experience investments.
Leads implementation and execution of an AI-enabled self-service roadmap for the company including the advancement of conversational AI, Virtual Assistant and other initiatives.
Responsible for omni-channel product prioritization (IVR, Chat, Sydney Health and other digital experience tools) to achieve consumer engagement and experience objectives.
Leads strategic partnerships with digital health partners to curate the experience of the future.
Liaison with key stakeholders and business leaders for digital experience priorities, including resolution of systemic root causes.
Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Position Requirements
Requires a BA/BS degree in Information Technology, Computer Science or a related field and a minimum of 10 years of leadership experience in Human Centered Design, experience to design and implement systems, processes to transform consumer experience through integration of multi-channel, omni-channel analytics, product management, product strategy experience or programming environment; or any combination of education and experience, which would provide an equivalent background preferred.
Preferred Skills, Capabilities and Experiences
Experience in healthcare industry.
Strong executive presence and communication skills.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $217,440 to $391,392.
In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
Equal Employment Opportunity Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact us for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
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