Sr. Solution Consultant

* Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures* Facilitate discovery sessions to identify gaps, opportunities, and value drivers* Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity* Help customers understand the change implications of modernizing customer experience operations* Work alongside other Solution Consultants in complex opportunities, contributing specialized technical perspective* Share knowledge and best practices to strengthen overall team effectiveness* Gradually expand ownership of engagements as platform expertise grows* 5+ years in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role* Experience supporting enterprise or complex SaaS evaluations* Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures* Ability to communicate technical concepts clearly to both business and technical audiences* Experience collaborating with sales, product, and delivery teams* Experience with customer experience, contact center, CRM, or digital engagement platforms* Familiarity with AI/automation concepts, data workflows, or analytics use cases* Experience engaging with architects, developers, or IT stakeholders* Experience facilitating discovery, working sessions, or technical evaluations with customers* Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr